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ASHLE NICOLE REYES HD CDAY 2701

Step 1 Opening Spiel "Thank you for calling Harry and David, my name is ashley . May I help you with an order?

Step 2 EAR (Empathy, Acknowledge, Reassurance) -yeah sure. I am sorry to hear that you are having a trouble placing an order on our website but No worries, I will guide you through the process and make sure we find the perfect gift for your mother. btw happy birthday to ur mother.

Step 4 For the security of your account, can you verify your.."

first and last name please, also Street Address Email Address

Step 5 " perfect, got it ,Thank you for providing that information. hannah"

Step 8 Since you have mentioned that you wanted to order for your mothers bday. would you also like to order for yourself or someone else today?

alright thank you hannah., do you have any product in mind or do u want me to help you find something that would suit your likings.

Step 9 Option 1: All Occasions | Harry's Gift Box

That's wonderful. If you're looking for one of our most popular gifts that's perfect for nearly any occasion, I highly recommend our Harry's Gift Box.

It's one of our best sellers because it includes a delicious assortment of premium treats, such as our signature Royal Riviera® Pears, gourmet snacks, and sweet favorites that recipients truly enjoy.

Many customers choose this gift when they're unsure of the recipient's preferences because it offers a great variety and provides an impressive unboxing experience.

This is only for $59.99.

Option 2: Birthday | Birthday Celebration Banquet

I'd be delighted to help you celebrate ur mothers special day!

actually One of our most popular birthday gifts is the Birthday Celebration Banquet. It's a customer favorite because it combines fresh fruit, gourmet treats, and festive birthday-themed goodies all in one gift.

and also It creates a complete birthday experience and is ideal for sharing with family, friends, or coworkers. Customers especially love it because it feels both thoughtful and celebratory without needing to purchase multiple gifts.

If you're looking for a gift that makes a memorable birthday impression, the Birthday Celebration Banquet is definitely one of our best recommendations.

This is only for $49.99.

Sympathy Occasion | With Sympathy Fruit and Sweets Gift Basket

I'm sorry to hear about the circumstances. I'd be honored to help you select an appropriate gift.

One of our most thoughtful and popular sympathy gifts is the With Sympathy Fruit and Sweets Gift Basket.

This gift is carefully designed to express your condolences in a meaningful way, featuring a selection of fresh fruit paired with gourmet sweets and comforting treats. Many customers choose this basket because it offers a heartfelt gesture of support while providing something the recipient can enjoy and share with family during a difficult time.

It's an elegant and considerate way to let someone know you're thinking of them and offering your support. This is only for $119.99

Step 10 Thank you for that confirmation. May I now have the recipient's name, address and contact number please?" "When would you like this to be delivered?" thank you for that details let me check if that date is available alright?

Step 11 for Payment May I have your credit or debit card number?

Step 12 Offer TSP (btw would u like to try our milk chocolate to add for your mother. its only $12, and the original price for this is $19.

sure not problem!

Step 13 Let me tell you about our Celebrations Passport Program! This yearly membership provides you with free standard shipping and no service charge on eligible products from our family of brands. The annual cost is only $29.99, and membership benefits can start today, including Free Shipping and No Service Charge on this order. Would you like to enroll today? "

Step 14 evertything is all set now. the total amount of your order is 49.99. Is there anything else I can Assist you with?"

Step 15 "Thank you for shopping with Harry and David and have a wonderful day."