HOT / COLD 1

I'm very sorry to hear this, ‍CUSTOMER. We expect merchants and delivery people to adhere to food safety regulations at all times. No need to worry; we will forward your concerns to the appropriate teams. Thank you for taking the time to notify us about this.

HOT / COLD 2

Apparently, we're unable to provide compensation or adjustment for the order. However, we strongly advise you to leave feedback for the merchant or delivery person, which will be taken into account by our teams who are constantly working to improve your experience.

HOT / COLD 3

We are sorry that there was a problem with your order. It can be upsetting to not get your order at the proper temperature. In order to avoid further instances like these in the future, we are collaborating with merchants. We appreciate you bringing this to our notice; please know that we value your feedback.