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Thank you for patiently waiting. The delivery must be on December 18, but it looks like a delivery attempt was made and it was not completed. I’m sorry for the trouble. Again, we apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound?

Thank you for patiently waiting. Again, we apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound?

Elizbeth your replacement order number is 360821257 and will be delivered on December 19t.

Thank you for reaching out to us.

As requested we have turned off the automatic renewal of your Celebrations Passport® membership. Your card will not be charged again when it comes time for renewal. If you decide you would like to have a Passport membership again, you can sign up online.

If you have any questions or concerns, please feel free to call us at 1-800-961-2036 or email us at passportmembership@1800flowers.com.