Apology for Additional Charge We sincerely apologize for the unexpected additional charge on your account. This was not the experience we want for you. We’ve reviewed the situation and are taking the necessary steps to correct the issue. Thank you for your patience and understanding while we work to resolve this promptly. however since your order has already entered our shipping process there is possibility your order will be delivered on or before mothers day. Dear Jeremy, Thank you for your recent order. We are very sorry. Due to an unexpected shortage, the Deluxe Gourmet Gift Basket you ordered for Robin McClure is not available to arrive by the original date requested. The soonest the item can be expected to arrive by is May 12, 2026. Please reply to this email with your preference or call our Customer Service Department at 1-800-282-4200 and refer to order number 1005711499. We apologize for any disappointment this may cause and appreciate your understanding. Your satisfaction is very important to us and we look forward to hearing from you. working on holds 200 : INADEQUATE LEAD TIME TO MEET CUSTOMER REQUESTED DATE / 1st attempt / called customer rtvm / send email informing about the changes of the delivery date / change date for the earliest delivery date working on holds 200: INADEQUATE LEAD TIME TO MEET CUSTOMER REQUESTED DATE / 3rd attempt / too early to call / send email informing that we need to change the delivery date to proceed the delivery Hello, my name is Clarissa calling from Harry and David. I’m calling regarding an order placed on May 8, 2026. May I please speak with Diana Wall? I need to let you know this call may be monitored or recorded for quality assurance purposes. I just want to inform you that your item will not arrive on the expected date which is may 9 due to unexpected shortage we just need to change the delivery date to the earliest date which is may 12 to proceed the order. I know that this order is so important especially this order is for mother's day. as much as i wanted to deliver this item on the expected date but this item the availability is on may 12 and if you want i can call the recipient apologize and informing that the order will not be delivered on the expected date and also i can send you an apology along with the 20% discount on the future orders. Dear Margaret, Thank you for contacting us. Please accept our apology for the late arrival of your gift. As per our satisfaction guarantee, we have issued a refund to your bank card in the amount of $19.99 that you paid for Express Delivery Pay. In addition, we would like to send a formal letter of apology to your recipients expressing our regrets that the gift did not arrive by the date you intended. Since you have already provided the recipient’s email address, we will send them a notification informing them of the delayed arrival of the order. We look forward to hearing from you soon. Thank you for contacting us. We are very sorry. We can't find your order with the information that you provided. Please respond with the following information to help us locate the order to . Order # (if it is available): Customer Last Name & Zip Code: Your Phone #: Recipient's Name: We look forward to hearing from you soon. ' Dear Brooke, Thank you for your order. Please accept our apology. Due to an unexpected shortage, the Assorted Tulips and Rose that you ordered for Julie Zeisset is sold out. We will be happy to arrange for a different gift to be sent such as our https://www.harryanddavid.com/h/chocolates-sweets-candy/chocolate-boxes-bars/35794 or https://www.harryanddavid.com/h/chocolates-sweets-candy/truffles/2109. Please reply to this email with your preference or call our Customer Service Department at 1-800-547-3033 and refer to order number 1005715151. We apologize for any disappointment this may cause and appreciate your understanding. We look forward to hearing from you. lin.swede@gmail.com