BTN: 5702082796 NAME: ROBERT ADAMS VERIF: SSN / DOB WTN: 5705928942 EMAIL: redtadear@gmail.com

ISSUE: ipad cant connect to the internet LOOPCARE: VER 0 LOSS OF LINK: 84

MODEM: Netgear 7550 INTERNET: flashing DSL: steady

RESOLUTION: powercycle / checked all cables | no other modem / cable | provide correct wifi | refer to apple tech .

BTN: 5855265067 NAME: ROGER A EMERSON VERIF: DOB WTN: 5857034050 EMAIL: rcemerson@frontiernet.net

ISSUE: NO INTERNET CONNECTION LOOPCARE:VER ER

RESOLUTION: educat ebout outage 1393169

================= BTN: 9417210684 NAME: INCREASING JOYMINISTRIES | barbara VERIF: PIN WTN: 9415458739 EMAIL: NONE

ISSUE: frequent disco . no phone service
LOOPCARE:

RESOLUTION: cold transfer to fiber optics 3 mins waiting

5PM CALL BACK 5PM CALL BACK 5PM CALL BACK 5PM CALL BACK 5PM CALL BACK 5PM CALL BACK 5PM CALL BACK 5PM CALL BACK

BTN: 3049495636 NAME: LAUREN GAYLOR VERIF: WTN: 3043888074 EMAIL:

ISSUE: LOOPCARE:

MODEM: INTERNET: DSL:

RESOLUTION:

BTN: 2814267671 NAME: SHIRLEY STANLEY | TROY
VERIF: PIN WTN: 7138192264 EMAIL: troystnl@gmail.com

ISSUE: asking for outage and tt status LOOPCARE: VER 41 OPEN OUT BALANCED- CAP BAL 100 % DISTANCE FROM CO 10700 FT

RESOLUTION: educate bout outage

BTN: 2175642957 NAME: JOHN E JR STOERGER | VALERIE VERIF: IVR WTN: 2176497858 EMAIL: none

ISSUE: no dial tone LOOPCARE: VER 0

RESOLUTION: unplug and replug| checked cables | contact spc { If the customer is still experiencing trouble, the cause is somewhere other than the switch for this issue and may need a trouble ticket } | Create tt as per spc | | cx got disco | 009749048

BTN: 3044542016 NAME: DEBORAH KEYSER VERIF: IVR WTN: 3044549511 EMAIL: NONE

ISSUE: NO DIAL TONE LOOPCARE: VER B3 TEST EQUIPMENT BUSY COULD NOT ACCESS SIMULTANEOUS TEST REQUEST MADE

RESOLUTION: try a different phone | unplug and replug | Checked all cables | contact spc ( Michele- mbb300) Create tt as per spc | 5420675

BTN: 2174825593 NAME: GEORGE BUCK VERIF: IVR WTN: 2178280270 EMAIL: georgebuck156@gmail.com

ISSUE: cant connect phone to wifi | LOOPCARE: VER 0

MODEM: ARRIS NVG443B INTERNET: BLUE
DSL: GREEN

RESOLUTION: walktrough on how to connect mobile phone to wifi | TEST RESO | IR

8452793922

8455198199 - rick

BTN: 2037786262 NAME: ROBERT C NOVELLA VERIF: IVR WTN: 2037786262 EMAIL:

ISSUE: get busy signal when try to call out | LOOPCARE: VER 6

RESOLUTION: unplug and replug | contact spc ( Noah -nrn693) | alright, that is a block on that other numbers end then nothing we program can pervent our cust from dialing a single num. so the other numbers owner will need to check their blocks they may have added our cust to their blocks on accidnet | cx hang up | call back |twice no answer

BTN: 9098821610 NAME: JOHNSON PLUMBING & HTGVERIF: | chris VERIF : PIN WTN: 9517127210 EMAIL: NONE

ISSUE: fax machine not working LOOPCARE: VER FP

RESOLUTION: try a different fax machine cx dont want to do further ts ., keep on insisting to have a tt cause as per cx they are paying for inside wiring maintenance | create tt 5370498 =================

BTN: 2182832756 NAME: KATY LOWE | wendy VERIF: WTN WTN: 2182832756 EMAIL: NONE

ISSUE: can recive calls sometime \ LOOPCARE: VER 0

RESOLUTION: unplug and replug | checked all cables | contact spc | If the customer is still experiencing trouble, the cause is somewhere other than the switch for this issue and may need a trouble ticket |create tt as per spc | cx requesting to call her number instead . they have no mobile number 1553532

BTN: 5624043096 NAME: DIANA'S MEXICANFOOD | alma VERIF: PIN WTN: 5624043098 | 5628419045

ISSUE: caller cant hear RESOLUTION: transfer to fios

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