MESSAGE TYPES

ASK-A communication such as a question, request for a price change, or providing/asking for status information.

ANS - Response message to an ASK.

CAN - Sent when 1-800-flowers cancels an order with a florist.

CON - Acceptance of a cancellation.

DEN - A decline to the request for cancellation.

HLD - The order is held.

DLC - Delivery confirmation from florist.

DLCA-Indicates the florist made a delivery attempt but was unsuccessful.

DLCF - Delivery confirmation from florist.

DLCU-Delivery confirmation from a vendor.

DLOU - Message from the florist indicating the order is out for delivery. This is not a confirmation of delivery.

RES - Resend order to florist.

DUP-The order has been duplicated.

FED - FedEx status update, such as confirmation of Pick-up or Delivery Confirmation.

FOR - Original florist who was sent the order "passed" the order to another shop to fulfill for a variety of reasons.

FRA - Order has been marked as fraud. DO NOT tell customer the order is marked as fraud. Take no action on this order and provide customer phone # for Purchase Verification (866-521-8029)

NEW-New Order.

NTN - Indicates the package has a new tracking number.

ORDR - Indicates that the order was sent to a vendor via Bloomlink.

REP-The order has been replaced.

REJ - Indicates the florist or vendor refused the order and sent the order back to 1-800-Flowers. In most cases, the message will include the reason for the reject" such as product not available, too late for delivery, or price.