Shared note

----------"Hello! How are you today? How's your day going?" Hi sir, yes I am fine, but Honestly, I'm feeling pretty drained today because I was Been swamped with school work lately sir.

1. Why did it happen why it was modified incorrectly? I was confuse with the pop up because I taught that the regular fried cannot be modified since their is a pop up that says "pre-made cannot be modified' that's why I assumed that regular fried rice cannot be use for any modification of the rice.

2. why did u assume? I assumed that it is the right thing to do base on what I learned from the training as an agent.

• I was out of focus that time Sir and I let myself be pulled off track by the slightest distraction that I have in my surroundings

1. why are you out of focus? I was actually lack of sleep that time sir because I was been overloaded with school works and I was actually not able to freshen up my mind.

after how we can fix

1. Can you summarize the problem and proposed solution to ensure clarity?

• understand always familiariaz and select correct modification.
• I will make sure to ask clarifying questions when I am in doubt. Because This can help me in gathering accurate information and avoiding assumptions.
• Emphasize the importance of seeking additional details to provide precise and relevant assistance.
• manage schedule to ta

1. I'd like to hear your commitment to implementing the solution?

• I will conduct a thorough self-assessment to identify areas where I can improve my performance. This includes acknowledging the impact of insufficient sleep and taking steps to ensure I am well-rested for future shifts.
• I will always ask assistance if ever I am confuse to avoid being assuming. -I will recognize the importance of maintaining personal well-being for myself such as improving my sleep hygiene and adopting stress management techniques when I will be stress out because of my school works and activities, to ensure that I am in optimal condition to handle customer interactions during my work.

Why did it happen why it was modified incorrectly? confused When you are confused with the pop-up up did you ask for help from sme or local support? and: assuming - Most of our mistakes from our team are assuming. did not clarify the dish to the pop up why did you assume it is the correct modification? ans: out of focus because of lack of sleep

give the correct order able to assist the cx with end the call

keep on repeating the unsure order listening skills due to bothering modifiying the order

ezw-ufmo-dib