COSMO
dito pumapasok ang mga calls ni customer
2nd too;l to take in call
can open sa chrome, microsoft edge

Released (click to beacome available)
Expand to active interactions mode
Outgoing call button
	- kailan outbound call?
	  pag merong maling resolution na nacommit
	- hindi advisable
	- ginagamit pag break time mo
Email button
call back b
assistance button
voice button

settings button
log out button

kailangan after ng shift mo dapat naka log out ka ng proper

AHT - average handle time

#sip

green - available
red - on call

KYC portal - dito tayO magcheck

VERTEXON 
- to modfy
-to check

CADENCIE  careful on loggin in
1 PC 1 ACCOUNT

isrch
laging start 63 input yung number ni cuz
acinq - account iquiry

communties FI - tumatanggap ng suppport sa govt -25k lng sila
card4 - card maintence form - 10k lng pwedi nya add sa accnt

CUINQ
cdacc - used in PID saang part
how many physical card connect on your account 
pick - indicates physical card
virt - virtual  card
-
validity virtual = 4years only

cidnc

CDACC GO TO AUTRN

Authorization transaction up to 3 months
UNTRN- STORE up 6 MONTHS

matched - successful ang transaction
outstanding - di pa kinuha ni maya
Dropped - after 15 days hindi kinuha 
reveresed - payment bumalik kay maya

negative (-) - pumasok sa maya
positive (+) - lumabas sa maya

utrn

dapat gawin sa cms

1st - Get the number of customer
2nd - isrch
for search of basic info click acinq

kapag link card nmn ang hanapin pwedi rin kung nacancel code sya code I means fraud sya) code kia  code - black listed
click CDACC
black listed code
code I di na pweding i- lift
code KIA
code O
code V - not enough yung balance nya - meaning abusive
Code B - dormant matagal di nagagamit

Cdinc indept
3rd - limal 
check the daily limit go to 
Card4

difference between limal at card 4 pareho sila card limit pero
card 4 daily limit
limal monthly limit
nagrerefresh sya every on the next day
what if namaximize mo na this day 100k makakapagdiposit pa ba ako nxt day= sagot= hindi.  next month pa.

check  for financial transaction
AUTRN - record 3moths
UNTRN - record 6mothns
dito makikita ang RRN retrieval reference number

Authorization code = response ID

diffrence between AUTRN &UNTRN status

4th CHINQ - maintenance history Inquiry - non financial transaction \
nagupdate ng number

5th CARD3
check status specific na status
ex. di nakapg withdraw
minsan naka allow or hindi

6th NOTES  - account notes
can modify only

 blocking code K

CANCL
blocking 
cancelation code I fraud
cace number ilagay
tapos i-update

ACMNT   code k
Account General maintenance
update
2 types code k
lost and stolen
fraud


cadencie
546689

Sitel2023???


history check 
transactrion detail
autrn
utrn

639052404314
 wallet to wallet = tawag jan ay send money