Ziply - Questioning Techniques

1. Closed Questions
2. Open Questions
3. Probing Questions

• Closed Questions, type of questions that the answer can be simply affirmative or negative. "yes" or "no"

Importance: are helpful for making sure that you and your customer have come to the same understanding of an issue.

Open Questions, questions that actively collects additional information by using the 5 W? It is important because it helps increase understanding.