WHAT IS PROPANE?
       -Propane is also referred to as liquefied petroleum gas, often shortened to "LP gas" or "LPG".
        -It's an alternative fuel that's a byproduct of natural gas processing and petroleum refining.
        -It's safe, clean, powerful, and reliable-and it's powering homes and businesses all over the world.

PROPANE DISTRIBUTION
	gas processing> refineries/imports> primary and secondary storage> transport/rail/pipeline>district offices> residential and commercial/industrial/agriculture customers(using smaller trucks)

OUR COMMITMENT TO SAFETY
  -Our commitment to safety is unmatched.
  -At AmeriGas, safety is our highest priority.
  -We are dedicated to the safety of our employees, customers and the general public, and full compliance with applicable statutes, regulations and ordinances.

ACCOUNT TYPES
   1. RESIDENTIAL
           -heater, furnace, water heater, stove, fireplaces, pool, patio heaters, grills, generators. 

  2. COMMERCIAL AND INDUSTRIAL
          -forklift, business heat builders, torches, dispensers, patio heat, stove/oven generators, firepits, auto gas. 
 
  3. AGRICULTURAL
           -chicken houses, orchard heat, barn heat, crop drying, greenhouses, generators, weed burners, irrigation.

   4. AMERIGAS CYLINDER EXCHANGE (ACE)/CYNCH

         -20lb cylinders, vending machines, grills, patio heaters, portable cookers, fire pits. 


WHAT IS A PROPANE TANK?
       -Propane tanks are the storage containers for propane in its liquid form and are available in many different sizes being engineered and designed for propane containment at high pressures.
        -refills up to maximum of 80%

PROPERTIES OF PROPANE

-Propane has no smell

-Colorless, odorless, and tasteless
-Odorant is added

American Society of Mechanical Engineers (ASME) Aboveground Tank
 ASME UNDERGROUND TANK 


PROPANE CYLINDER

-Cylinders range widely in size and
use.
-Cylinders fall into two groups of propane service, liquid and vapor.
-Unlike tanks which are part of a stationary installations, propane cylinders are portable storage containers.
-100#, 200#, 300# and 420# cylinders can also be part of a stationary installations and would be treated as bulk in some situations.
*motor fuel cylinder/33lb cylinder
-propane grill cylinders- ACE(amerigas cylinder exchange)


METER SYSTEM (monthly reading) *works like meralco
metered customers
-single meter customer
       * single house/ 1 meter per house
-multi-meter customer
       * apartments/dorms 1 meter per room

BULK PROPANE DELIVERY TRUCKS
 
 *most common 2800gal and 3200gal (bobtail/delivery truck) 
*2800gal usually used to deliver to country side

PROPANE TERMINAL
-also called storage, usually hold 3000gal per tank above and underground
 *usually near piers

DISTRICT STORAGE LOCATION
-Propane transport international(pti) 
*fills district office storage tanks

DISPENSER PUMP STATION
*more like gas station here in ph
-refills cylinders and auto that uses propane
-pump attendants is licensed (mandated by the state)

RAILROAD PROPANE USAGE
*mainly for track switches and heating rails to avoid freezing
-railroad accounts is considered a national accounts

TANKS AND STATIONARY CYLINDERS
1. source of ignition- 10ft away from opening of 0-2000gal tank, 
2. structure opening- 5ft away from opening
3. adjoining property line- 10ft from the side of container
4. side of building- 




INTRODUCTION TO AMERIGAS

Commitment to Quality Customer Service
• Since 1959, AmeriGas' vision has been to provide the safest, most reliable, and most responsive propane service in the nation. We use the size of our organization to our customers' advantage every day. We stay true to our grass roots by offering the friendly smiles and personal attention found at local family businesses.
•AmeriGas recognizes value in the use of excellent telephone skills. All customer interaction units have adopted the standards of excellence for all employees. By following these standards, you will not only assist with our quality customer service objectives, but you will save yourself time and enhance your value to the company and the customers you serve.
• While interacting with customers and co-workers, it is important to use these skills consistently. Based on the commitment to quality and safety outlined in the AmeriGas vision, each of us has a responsibility to ensure that every customer has a positive experience each time they contact any department at AmeriGas.
•This training provides basic customer interaction techniques that are proven to work. Through routine use of these techniques, you will develop the ability to be successful in delivering quality customer service consistently.

WHO IS AMERIGAS?
*largest retail propane distributor
*30th largest fleet in america with over 8600 total vehicles
-have over 1billion retail gallons sold per year
-founded in 1959
-1.7 million customers

AMERIGAS CORE VALUES
-AmeriGas has a core set of six values that provide the foundation for who we are and how we operate.
-We believe that sustainable, reliable and affordable energy solutions are a necessity for our customers and communities.
-We strive to deliver this fundamental need, while enhancing the quality of life of our employees, customers and the communities we serve.

*SAFETY
*RESPECT
*INTEGRITY
*RESPONSIBILITY
*RELIABILITY
*EXCELLENCE