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SMS: faadc5a1-1148-46ab-8348-0b6dae420668 Matthew Kapcala, 10 Oct. 2024 , 09:05pm Hello, I have a question on a watch plan T-Mobile, 10 Oct. 2024 , 09:05pm Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Sent] T-Mobile, 10 Oct. 2024 , 09:05pm Our chat may include information about T-Mobile promotions, benefits, and other deals. [Sent] T-Mobile, 10 Oct. 2024 , 09:05pm One moment [Sent] T-Mobile, 10 Oct. 2024 , 09:05pm In order to pull up your account information, please log in here: https://t-mo.cc/ab3g2ledy7 . T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Sent] T-Mobile, 10 Oct. 2024 , 09:06pm Thanks! A live representative will be with you shortly. [Sent] Info [Automated], 10 Oct. 2024 , 09:06pm Wait times are longer than normal, a representative will be assigned as soon as they are available. [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:06pm I'd like to add the 500mb plan to my Apple Watch. I had it on there before Matthew Kapcala, 10 Oct. 2024 , 09:06pm I believe it was $5 a month Matthew Kapcala, 10 Oct. 2024 , 09:07pm I'd like to add the 500mb plan to my Apple Watch. I had it on there before Matthew Kapcala, 10 Oct. 2024 , 09:07pm I believe it was $5 a month Marjorie, 10 Oct. 2024 , 09:17pm Hello! This is Marj from T-Mobile, thank you for reaching out to us today! We appreciate your patience in being connected with us here in Messaging. We appreciate you letting us know your plan! [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:17pm Liked “Hello! This is Marj from T-Mobile, thank you f…” Marjorie, 10 Oct. 2024 , 09:18pm By any chance, may we know where did you bought the apple watch, please? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:18pm I've had it for a few years. I originally bought it from Apple Matthew Kapcala, 10 Oct. 2024 , 09:18pm I had the data plan. Removed it for a few months, but would like to re-add it Matthew Kapcala, 10 Oct. 2024 , 09:21pm When I go to the watch app it shows the plan as "not in use" but when I click on it, nothing happens to re-activate it Matthew Kapcala, 10 Oct. 2024 , 09:21pm That's why I reached out [Privately] Roseanne, 10 Oct. 2024 , 09:23pm Please be mindful with response time/. [Sent] Marjorie, 10 Oct. 2024 , 09:24pm Thannks for that confirmation, Matthew [Sent] [Privately] Roseanne, 10 Oct. 2024 , 09:24pm Get the EID of the watch that they wanted to use for the new line 500MB Digit line [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:24pm Liked “Thannks for that confirmation, Matthew” Marjorie, 10 Oct. 2024 , 09:24pm May we also know the EID of the watch, please? [Sent] [Privately] Roseanne, 10 Oct. 2024 , 09:24pm After you get the EID/IMEI DASH> MI Devices> BYOD> input the IMEi or EID then add to card then go to MI plan, look for 500MB plan. [Sent] Marjorie, 10 Oct. 2024 , 09:25pm Actually, there's no active watch line on the account. We can definitely add a new watch line. May we know your thoughts on this, please? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:25pm *EID* Matthew Kapcala, 10 Oct. 2024 , 09:26pm Correct. It's not active. It was active in the past. I want to re-activate it. Matthew Kapcala, 10 Oct. 2024 , 09:26pm It was the 500mb plan for $5 Matthew Kapcala, 10 Oct. 2024 , 09:26pm I heard it may be $7 now Marjorie, 10 Oct. 2024 , 09:29pm Thank you for sending the EID, Matthew. We will now process adding a new watch line which is 500MB on your account [Sent] Marjorie, 10 Oct. 2024 , 09:29pm And we will also double check the cost details for you! [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:29pm Liked “Thank you for sending the EID, Matthew. We wil…” Marjorie, 10 Oct. 2024 , 09:30pm Before we can process this or make any changes, for verification purposes, we need to send a one-time PIN (OTP) via SMS to the line ending in 2126. Is the device with you right now to receive it? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:30pm Yep Marjorie, 10 Oct. 2024 , 09:31pm Awesome! [Sent] Marjorie, 10 Oct. 2024 , 09:31pm One-time PIN was successfully sent. Can you paste it here, please? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:31pm 404274 Matthew Kapcala, 10 Oct. 2024 , 09:32pm 404274 Marjorie, 10 Oct. 2024 , 09:32pm It worked! Thank you for sending the OTP! [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:32pm Liked “It worked! Thank you for sending the OTP!” Marjorie, 10 Oct. 2024 , 09:32pm We can now proceed with adding the new watch line. Shall we also add protection plan or decline it? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:33pm I don't need protection Matthew Kapcala, 10 Oct. 2024 , 09:33pm Only the 500mb plan will be fine Marjorie, 10 Oct. 2024 , 09:38pm You got it! We declined it no worries [Sent] Marjorie, 10 Oct. 2024 , 09:38pm May we know your email address, please? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:38pm X@gmail.com Marjorie, 10 Oct. 2024 , 09:40pm Thank you for sending it! By any chance, you want a standalone 500MB watch line or you want the watch to be paired with your voice line? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:40pm I want it paired to my phone. I think that's how it was before. The X126 line Marjorie, 10 Oct. 2024 , 09:43pm You got it! And you are correct! It is indeed $7.00 monthly charge, Matthew [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:43pm Liked “You got it! And you are correct! It is indeed …” Marjorie, 10 Oct. 2024 , 09:48pm We're still here with you, Matthew. [Sent] Marjorie, 10 Oct. 2024 , 09:48pm We appreciate your kind patience! [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:49pm Liked “We appreciate your kind patience!” Marjorie, 10 Oct. 2024 , 09:50pm Can we also get the IMEI for your apple watch, please? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:51pm *IMEI* Marjorie, 10 Oct. 2024 , 09:52pm Oh, thank you for sending the IMEI. Somehow it is encrypted. No worries, you can paste it using this secure form below: [Sent] Marjorie, 10 Oct. 2024 , 09:52pm Marjorie has sent a Secure Form: MEID, IMEI, SIM or ICCID Form [Sent] Marjorie, 10 Oct. 2024 , 09:52pm Take your time, Matthew, okay? I am just right here waiting for your update to make sure everything is taken care of for you today. [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:54pm 3*IMEI* Matthew Kapcala, 10 Oct. 2024 , 09:54pm The link you sent did not work Marjorie, 10 Oct. 2024 , 09:55pm Oh, thanks for the update and sending it here with spaces in between. That will work! We appreciate your efforts, Matthew. We'll continue adding your new watch line and update you from time to time. [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:56pm Liked “Oh, thanks for the update and sending it here …” Marjorie, 10 Oct. 2024 , 09:58pm Hi there. Before we can proceed, there's an activation fee for the line and instead of $35.00 device connection charge, it is discounted into $10.00 + taxes Total due today: $10.66. Are you comfortable proceeding with this payment today, Matthew? [Sent] Matthew Kapcala, 10 Oct. 2024 , 09:58pm Sure Marjorie, 10 Oct. 2024 , 10:01pm Perfect! Please fill out this secure form below for us to be able to complete the order process: [Sent] T-Mobile, 10 Oct. 2024 , 10:01pm Click here to access our secure forms: https://t-mo.cc/tvqk60ewly [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:02pm This will be added to my existing T-Mobile bill each month, correct? Marjorie, 10 Oct. 2024 , 10:03pm Yes, that's correct. It would be additional $7.00 for your bill, Matthew. Rest assured we did input the correct watch details as well as we chose the line 2126 to be paired. [Sent] T-Mobile, 10 Oct. 2024 , 10:03pm Form Submitted [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:03pm Thanks Marjorie, 10 Oct. 2024 , 10:07pm All for you! We will now go ahead and input the card details on the order tool. One moment please [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:07pm Liked “All for you! We will now go ahead and input th…” Marjorie, 10 Oct. 2024 , 10:08pm By the way, to avoid error with this order, may we know if the payment card address same as billing address? [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:08pm Same Marjorie, 10 Oct. 2024 , 10:09pm Thanks for confirming! [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:09pm Liked “Thanks for confirming!” Marjorie, 10 Oct. 2024 , 10:10pm Good news! It is indeed a successful order! Thank You! Your SIM Activation(s) have Completed! Mobile Number:732-410-1032 is ready for use. Your order number is:510182701783 Order status: Completed Order date: 10/10/2024 07:10:00 AM PDT [Sent] Marjorie, 10 Oct. 2024 , 10:11pm Thanks for trusting us. To be sure, can you check if the watch is being paired with the line 2126 now by restarting both of the device first? [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:11pm I'll restart both devices right Now Marjorie, 10 Oct. 2024 , 10:13pm Thank you so much! Please take your time and update us if there's any improvement, okay? We want to make sure everything is taken care of for you today. I am just right here. [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:15pm When I go to the settings on the watch or the watch app on my phone it says no cellular plan Marjorie, 10 Oct. 2024 , 10:18pm Thanks for that update, Matthew. We appreciate your efforts restarting the devices and double checking it [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:19pm I'll restart both again right now Marjorie, 10 Oct. 2024 , 10:22pm Thank you for that, Matthew. Rest assured we will stay here with you and may we also know the exact apple watch you have, by any chance? (Make and Model/series) [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:23pm Still doesn't work. Apple Watch Series 8 Matthew Kapcala, 10 Oct. 2024 , 10:24pm Model # M/A Marjorie, 10 Oct. 2024 , 10:25pm Thank you so much for your efforts and updating us. No worries, we will re-process the pairing for you to be sure. One moment [Sent] Marjorie, 10 Oct. 2024 , 10:26pm Done reprocessing! It says here that pairing updates may take up to an hour to provision. We do hope for your kind understanding for this, Matthew. [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:26pm Looks to be working now! Marjorie, 10 Oct. 2024 , 10:30pm Oh, that's great news! I am so glad to hear that from you, Matthew! [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:30pm Thank you!!! Marjorie, 10 Oct. 2024 , 10:31pm I should be the one thanking you for being so understanding and easy to work with, Matthew. You're very welcome! I'm here to ensure you have the best experience possible! Just for a recap you contacted us today regarding your watch line activation, you confirmed that it is now working properly! [Sent] Marjorie, 10 Oct. 2024 , 10:31pm Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely? [Sent] [Privately] Markchristian, 10 Oct. 2024 , 10:31pm Good job with resolving the issue, as well as closing a BYOD AAL! Let's make sure to do a recap and SSO on closing. then close the conversation [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:31pm Great. Thank you!! Marjorie, 10 Oct. 2024 , 10:33pm Excellent! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! Thanks for your feedback, Matthew! It means a lot to us! [Sent] Marjorie, 10 Oct. 2024 , 10:33pm For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below. • https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/ Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:36pm Thanks again. Take care! Marjorie, 10 Oct. 2024 , 10:37pm Pleasure is all mine! Please stay awesome! Thanks a lot, and bye for now [Sent] Matthew Kapcala, 10 Oct. 2024 , 10:38pm Loved “Pleasure is all mine! Please stay awesome! Tha…”
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