OPENING SPIEL Good day, Thank you for choosing us and for being one of our Valued Dashier! This is Nathaniel from DoorDash support. How may I make your day easier today? WAITS I do apologize for the inconvenience. Just give me a minute or two to check things on my end, and I’ll be right back with an update. Yeah, sure. I am here to help in any way I can. Please allow me to check this further on my end. Please allow me a minute or two to personally sort things out for you. Please bear with me for a few minutes to check this out for you. I completely understand how you’re feeling, and I sincerely apologize for the inconvenience. Please allow me one minute or two to check my resources, and I’ll do my best to assist you. Alright, I completely understand our concern and frustration. Please allow me one to two minutes while I transfer you to our specialized team for further assistance. I truly apologize for the inconvenience you've experienced, and I completely understand how frustrating that must be. Please allow me 1-2 minutes to look into this further so I can assist you better. Thank you for your I'm so sorry to hear about that. No worries. I'm here to help. Please allow me one minute or two to check my resources, and I'll do my best to assist you. Thank you so much for your understanding and patience throughout this process. I apologize for the inconvenience that this may have caused and thank you so much for reaching out. I understand that you are having trouble with Thank you for your patience. Let me check this further on my end. Thank you for you patience. Let me check t I understand the situation, and I’ll make sure this is properly reviewed for you. I’ll work on this right away to ensure it gets resolved. I appreciate your understanding as I double-check this for you. Alright, I completely understand your concern and frustration. Please allow me one to two minutes while I transfer you to our specialized team for further assistance. Unresponsive DX I don’t mean to rush you at all, I just want to make sure we’re still connected and that everything is okay on your end. Are we still connected? Since I haven't heard from you, please allow me to call you. I would like to confirm if we're still connected. It seems I haven’t heard back from you just yet, and I want to ensure everything isfcl;osing going smoothly on your end. I’ll try giving you a quick call to see if I can assist you better in real time. As much as I’d love to continue assisting you, I haven’t received a response on your end. I’ll go ahead and end this chat for now so we can support other Dashers who are also waiting. Thank you for contacting Doordash! I tried contacting you to confirm the resolution but you were unreachable. Thank you for contacting DoorDash Support! I'm glad I could assist you today. And happy dashing! Thank you for taking the time to speak with me over the phone. I'm glad we were able to resolve your concern. If you have any further questions or need help with your DoorDash account, feel free to reach out. Thank you for contacting DoorDash! CLOSING SPIEL You may get a short rating request after this. Totally optional, but your feedback on my support would mean a lot. I’m really glad I could assist you today! Thanks for reaching out to DoorDash—we’re always here for you. Have a safe delivery and drive carefully. Goodbye! Thanks so much for chatting with DoorDash Support today! This is Nathaniel, and I’m really happy I could assist you. If you ever need help again, we’re just a message away. Wishing you a wonderful day ahead—take care and happy dashing! Have I resolved your concern? Alright, it seems that everything has been taken care of. Thank you for contacting DoorDash Support! I'm glad I could assist you today. If you have any more questions or need help in the future, we're just a message away—24/7. Have a great day and happy dashing! You're welcome! I really appreciate your cooperation throughout the process. I’m really glad I could help you out today! Thanks so much for reaching out to DoorDash — we’re always here for you. Have a safe dash!! You're welcome, is there anything else i can help you with? BUSY - I apologize for the difficulty and I truly appreciate your patience—it means a lot. As I checked, We can see in the system that you have completed orders since you started your Dash. That/those order(s) show that everything is okay with your account. You just need to continue to wait for the system to assign you more orders. A good practice is driving near restaurant areas or trying different locations and Ensure that the device has a strong internet connection. If you're in a Hot Spot, keep in mind that while these areas indicate order demand, there may be too many Dashers, which might be preventing you from receiving offers. NOT GETTING ORDERS I apologize for any inconvenience about not receiving orders recently. I completely understand how important it is for you to have a steady flow of deliveries to support you. Let me help you with that. Allow me 1-2 minutes to personally take care of that for you. Assigned I wanted to let you know that an order has already been assigned to you. To see the latest update, please try logging out of your Dasher app and then logging back in. This usually refreshes the app and will display the assigned order. I truly appreciate your patience—it means a lot. After checking, your area isn’t showing much activity. If you're in a Hot Spot, it means there's some order demand, but there may be a lot of Dashers nearby, which can delay offers. You might consider waiting a bit longer, trying a nearby area, or dashing during peak mealtimes like lunch or dinner to improve your chances. I know it can be discouraging, but your time and patience are truly appreciated. Also, try to stay close to Merchants whenever possible. Being nearby can help you get prioritized for orders since proximity plays a role in how offers are assigned.- Make sure you have a Red Card, as it's necessary for receiving Red Card orders. Without it, you won’t be able to accept certain deliveries. I understand how frustrating it can be when orders are slow, and I truly appreciate your patience. At the moment, the area is not busy, so you may need to wait a bit longer until an order becomes available. To help increase your chances of receiving offers, I recommend keeping your Red Card ready and staying as close to merchant locations as possible. This can help you get prioritized for incoming orders. And to help you further, I’ll also send an email with additional information about why you may not be receiving orders. I hope this gives you more clarity, and I appreciate your patience while we work through this. If you find that you are not receiving offers, we recommend that: You try to start a dash during “busy” hours in your area (such as dinner times) and dash in hotspots to improve your chances of receiving more offers. You can also use the new real-time estimates on the map to decide if now is the best time for you to be dashing, as these time estimates are based on data from the last 15 minutes in your area. Some Dashers have found dashing on Earn by Time as another option to help increase the number of offers they receive. As you receive and complete these deliveries, providing a timely, high-quality service consistently for customers and merchants will help you increase your Overall Dasher Rating and may lead you to see more opportunities as you increase in tier. Platinum Dashers in your area will be the most likely to see incoming offers first, then Gold Dashers who also have boosted access and then Silver Dashers. To see your current Overall Dasher Rating, you can tap into the ‘Ratings’ tab in the Dasher app to see how many points you have for each rating. To improve your tier, look to improve the ratings where your current points are below the total possible points for that rating. LOW Thank you so much for your patience—it truly means a lot. Based on what I’m seeing, your current area has low order availability at the moment, with fewer than one order per Dasher. This can lead to longer wait times, which I understand can be discouraging when you're ready to work. You have a couple of options to consider: Continue waiting: The system will assign you an order as soon as one becomes available, even if things are a bit slow right now. Relocate: If it’s possible, moving to a nearby Starting Point with fewer Dashers may increase your chances of receiving orders more quickly Confirm the order thru call Hello, this is Nathaniel from DoorDash Support. I would like to confirm if And I am here to call you because i want to confirm if you already received your order from (MX name) MARKED THE ORDER AS DELIVERED I have confirmed the order was received I will now mark the order as complete, Please check your app for updates. Thank you so much for patiently waiting. I have already marked the order as delivered. Thank you so much for waiting, greatly appreciate it. I've gone ahead and manually marked the order as delivered for you. You can try refreshing your app, and you should start receiving new orders shortly. Scheduling Request Alright, I completely understand your concern, and thank you so much for bringing this to our attention—we truly appreciate your feedback. I sincerely apologize for any inconvenience this has caused and understand how frustrating it can be when scheduling doesn't go as planned. While I'd love to assist with manual scheduling, our system currently handles all scheduling directly through the Dasher app to ensure fairness for everyone. But the good thing is that scheduling resets every Sunday at 3PM, allowing you to book up to 5 days in advance. If your preferred time slot isn't available, it simply means we have sufficient Dashers already scheduled, which helps keep things running smoothly. I apologize if this has been causing you inconveniences, however ,if the schedules are not showing up it means the time slots are already full. Since the schedule updates often, I suggest checking back later or trying another nearby store. We're here to support you—feel fopeningfree to try again during the reset, and please let us know if there's anything else we can help with! I understand how important your schedule is, and I’m really sorry for the inconvenience. As much as I’d love to help, we don’t have access to scheduling right now. But I’m here for you—just let me know how else I can support you. SCHEDULING Yeah, sure! I am here to help in any way I can. Please give me a moment while I check if there is availability or an open slot at your starting point so I can schedule a dash for you. May I know the time and date for the scheduled dash as well as your starting point and vehicle type? Thank you for letting me know allow me a minute to set this up for you. Thank you so much for your patience. The schedule you preferred has been successfully plotted. Please refresh your app to view the updated schedule. LOW Thank you so much for your patience—it truly means a lot. Based on what I’m seeing, your current area has low order availability at the moment, with fewer than one order per Dasher. This can lead to longer wait times, which I understand can be discouraging when you're ready to work. You have a couple of options to consider: Continue waiting: The system will assign you an order as soon as one becomes available, even if things are a bit slow right now. Relocate: If it’s possible, moving to a nearby Starting Point with fewer Dashers may increase your chances of receiving orders more quickly The Pushback Spiel: I understand this is not the resolution you were expecting, However, after a full review of the details, the information provided is the final resolution in accordance with our policies. We have exhausted all options for this specific request. Will now proceed closing this chat to assist others. Thank you for contacting Doordash! Troubleshooting steps If you are experiencing issues with the app, please follow the steps below to help resolve the problem perform the following troubleshooting steps: Restart the app Check internet connection Update the app Restart your device Clear app cache/data Log out and back in Reinstall the app PAYMENT DID NOT REFLECT/ ITS NOT 24 HRS YET I completely understand how important it is for you to receive your earnings, and I know it can be worrying when you’re expecting funds. I’ve checked on my end, and the amount you’re referring to is already showing in your balance. However, please keep in mind that payment processing can still take some time. It may reflect in your account within 24 hours or after your next dash schedule. In some cases, it may take around 2–5 business days to fully process. Thank you for your patience — I know how much this matters, and I’m here to support you through it. Are Please allow the provided timeframe within 24 hours to receive your earnings. If you haven't received them by then, feel free to reach out to us, and we’ll assist you in real-time. ORDER TAKING TOO LONG Would you please let me know why the order is taking so long? Has it not started to prepare yet, is it still in the process, or is the store too busy to assist with another order? ORDER PICKED UP I am sorry to hear that the order is not there when you arrived at the store. Can you let me know if the merchant requires you to pick up the orders from a rack? Cancel Order This order has been canceled, so please refresh your app to see the update on your end. Since you visited the store, you’ll receive half payment for it. This payment should appear in your account within a day or two, or after your next dash schedule. You can now proceed with your next delivery today. UNASSIGN ORDER Could you please tell me why you wish to remove yourself from the order? I already processed your half pay, is there anything else i can help you with? Dasher General Inquiry when you ask for verification details.. do not send - Dasher General Inquiry - Type of Dasher issue: - Actions taken: - Relevant links: - Cases related: - Reason for pending (if applicable): - Email address: - Phone number: - Date of birth (DOB) (MM/DD/Year): - Last 4 digits of Driver’s License and issuing state (e.g., 1234 - Kansas) - Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: -Last Dash Date (MM/DD/Year): DoorDash Call support US: 855-222-8111 CRIMSON NUMBER 1-855-973-1040 ACCIDENT I am truly sorry to hear about your accident while you were out on a delivery. I can only imagine how frightening and overwhelming that must have been, especially while you were simply trying to do your job. Your well‑being is what matters most, and I sincerely hope you’re safe and receiving the care and support you need right now. Please take all the time you need to rest and recover—everything else can wait. CANCELED ORDER This order has been canceled, so please refresh your app to see the update on your end. Since you visited the store, you will receive half payment for it. This payment should appear in your account within a day or two, or after your next dash schedule. You can now proceed with your next delivery today. three way call/closing thank you so much for reaching doordash, Reimbursement I've already processed the reimbursement. I just want to inform you that the reimbursement will be processed: If you're on Weekly Direct Deposit, the reimbursement will be included in the next weekly payout. If you're on Crimson, the reimbursement will appear once processed. If you're on Fast Pay, the reimbursement will be included the next time they cash out. And I already sent you an email regarding your reimbursement request; please check it. 1099 FORM Thank you so much for patiently waiting. I have already sent you an email regarding your 1099 2025 form. Feel free to reach out to us again if you are unable to open it or if there is something else you have experienced while trying to download your 1099 form. This issue stems from a known app glitch in Dark Mode, and I truly appreciate your patience as we address it. The great news is there's a simple fix: simply update your Dasher app to the latest version or reinstall it. Once done, you'll be able to download your 1099 form seamlessly—even in Dark Mode. We're here to help if you run into any hiccups along the way! May I first know which year you would like me to check on my end? I completely understand how you’re feeling, and I sincerely apologize for the inconvenience. Only by January 31 will you be able to view, save, export, or print your 1099 PDF report from the Earnings tab of the Dasher app by tapping ‘View Payout Details,’ then ‘Tax Documents,’ and using the dropdown to select the desired year. I would like to inform you that we will escalate your case right away to our dedicated 1099 team. Thank you for your patience. I will wrap up this chat now until someone can further assist you. Thank you for reaching out to us. Again, this is Nathaniel from DoorDash support, and I’m really glad I could assist you today! CALL ME I apologize for any inconvenience that you are experiencing. However, if you wish to be assisted by phone or via call, please contact (855) 431-0459. Thank you for contacting Doordash Dasher Chat Support. Have a good day!