UNABLE TO DROP OFF · Offline Notepad

[cx is unavailable for delivery]

I attempted to contact the customer regarding the delivery, but unfortunately, I was unable to reach them.

Thank you so much for your patience. I truly understand how stressful this situation must be, especially after driving a long distance and not being able to reach the customer.

Since this is an emergency and you're unable to complete the delivery, here are your options:

Take a clear photo showing where you placed it. Send the photo to the customer through the app to notify them. Once done, you can mark the order as complete. If there's no safe place or you're uncomfortable leaving it, you may return the order to the restaurant and still mark it as complete. Rest assured, you will still be paid for this delivery even if the customer is unresponsive. Your time and effort are absolutely valued, and we appreciate your commitment.

[cod order and cx don't have cash]

To ensure you get paid for this order and properly report the issue, please follow these steps from the customers location:

In-App Steps: Open the Dasher app and go to the Help section. Select ''Report a cash exchange issue'' Choose ''Im with the customer'' Then select ''Customer was short on cash''

Payment Process: Tap ''Send link'' to forward a payment link to the customer. Wait 5 minutes for the customer to complete the payment After 5 minutes, tap ''Unable to complete payment'' (This option will only appear once the 5-minute timer ends.)

Following these steps will trigger a return delivery to the store, and you'll be compensated accordingly.

[cod orders, unable to find delivery address]

To ensure you get paid for this order, please follow these steps from the customers location: Please open your Dasher app and tap 'Help' in the top right corner. Then select ''Issue collecting payment'' Note: You must be within the geofence of the delivery address for this option to appear. If you're unable to collect the payment, please select ''Customer Unavailable'' or ''Can't Reach the Customer''. This will trigger a return delivery process. Before you can tap ''report an issue'' make sure to: Attempt to contact the customer. Wait for the 5 minute timer to finish in the app. Once the timer ends, you'll be able to report the issue and follow the prompts to return the order.

Please follow the steps provided to ensure that DoorDash will not deduct the amount for this COD (Cash on Delivery) order from your account. Since you'll be returning the order, you will still be paid for it. Rest assured, as long as the return process is completed correctly, no deduction will be made, and your earnings will be protected.

I understand your concern. However, since the customer is not responding, the item should be returned to the merchant so you can be paid in full, and the amount of COD will not be deducted from your account. Rest assured that you will receive an additional half payment once the order is returned.

[cx unavailable, leave in safe place]

I attempted to contact the customer regarding the delivery, but unfortunately, I was unable to reach them.

Thank you so much for your patience. I truly understand how stressful this situation must be, especially after driving a long distance and not being able to reach the customer.

Since this is an emergency and you're unable to complete the delivery, here are your options:

If you feel comfortable, please try to find a safe place to leave the order.

[cannot mark as delivered]

I apologize for such inconvenience, Can you please confirm the name of the customer so that we can confirm if they received their order?

Please allow me 1-2 minutes to contact the customer to confirm.

Thanks for waiting. I've confirmed with the customer that they have received the order. I've manually marked the order as complete on my end. Please refresh your app to see the update.

Thanks for waiting. Based on our system information. I've manually marked the order as complete on my end. Please refresh your app to see the update.

Just to recap, I’ve gone ahead and marked the order as complete here on my end for you. Everything is all set for you now! I’m glad we were able to resolve this together, and you won’t need to worry about it again. Rest assured, we’re always here to support you anytime. Thank you for allowing me to assist you today.

[wrong orders delivered, batch]

can you please confirm if you are able to retrieve the order

Please advise the customer that for concerns like this, they need to contact our Customer Support team directly at 885-431-0459. Our customer team has the tools and authority to assist further and ensure the issue is resolved properly. The customer may be eligible for a refund or credits depending on the situation.