CSI Resolutions Screen:

Important Callouts- Detail Codes are categories that fall under the CSI type you selected. They identify the general nature of the customer’s issue. Purpose: Select the code that best matches the scenario you are handling. Reason Codes provide additional context about the customer’s issue within the selected Detail Code. They explain why the issue occurred or what specifically went wrong. Purpose: Ensure the resolution, compensation, and order notes are accurate.

First,u need to select the appropriate detail code. The detail codes are the different categories that fall under the CSI type u previously selected. Based on the detail codes provided u would need tp verify which detail code matches ur scenario. In this scenario, please ensure u review the customer summary page to see if the order was shipped or not shipped. For this tutorial, please select NOT SHIPPED.