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5TH ASSESSMENT

REVIEW:

  1. type of cable actually has standard video and audio rather 1 video and 2 audio - RCA cable
  2. i want to control the receiver what button to click? - SAT
  3. i want to control the TV - TV BUTTON
  4. customer calls in and the receiver starts not working and even replacing the battery the remote still can't control the receiver adn customer can't access the guide - (BPI will tell us to press the SAT button)
  5. customer has a receiver and customer can only see has no screen. its raining and wonder if the problem was cause by the rain - (check if the receiver powered on and check the power indicator on the front panel of the receiver)
  6. trouble shooting to attempt the - POWER SCAN
  7. what causes the error code 019 - (the smart card is not inserted correctly)
  8. if the customer has 9500 and seing a black screena dn no audio and video - (BPI will tell the custoemr to press the guide)
  9. cx getting a perfect clear screen but no audio has 9400 receiver - (ensure that volume of tv is not muted or low )
  10. red guide proble, customer has 9241 has been plug for months now, what is the next step if sending the hit is not working - (front panel reset)
  11. while doing a TS BPI ask you to do RPI waht is the verbetim to tell teh custoimer - (press and hold the power button until the receiver turns off)
  12. type of test is being performed on the receiver when taking out the samrt card and plug back in after 20seconds - (marriage test)
  13. when can we offer dish care - (all bell sattelite TV customer) (offer to all provinces of canada)
  14. on the info system page where to find the rev number - (you will find it in the 3rd page)
  15. after connectoing the receiver able to see the main menu but notices from the dish outside and she dosen;t know where to conenct it? - where do we connect? - (sattelite tuner input) (sat in port)
  16. cx is doing renovation in the house and remove the dish and reinstall the dish again,customer is in deer alberta and cx is using a 20meter dish or 51 centemeter - (elev: 25.2 | direct: 129.2 | skew 70.3)
  17. cx said there is a channel missing in the guide, things that his son might program the receiver and now can only see cartoon - (BPI ask the customer to go to menu and select all channel ) (821)
  18. what does the asteris blue button do on the remote means? - (format the aspect ratio)
  19. other term for cables YpBPR - ( component cable)
  20. how do you explain the resulotion TV - (pixels in a picue/video)
  21. for cx to access the video on demand on the receiver what do they need - (INTERNET)