HSI

SAMPLE HSI POSITIONING STATEMENTs

For all Plans: (https://c2.t-mobile.com/offers/12ec5)

• I took the liberty in checking your account and glad to let you know that Home Internet is available on your location. The best part of it, is that you can take advantage of our on going promotions. Right now, we are offering $50/month with Autopay instead of the normal $65/month. You can also take advantage of getting a $100 rebate! Would you be interested to learn more about it?

For Premium Plans Plus/Next Voice line: (https://c2.t-mobile.com/offers/c779e)

• Glad that we're able to resolve your concern today! I'm happy to inform you that your account is eligible to get a Home Internet. We currently have an on going promotion for customers whose currently on Go 5G Plus plan! You can get the Home Internet for only $40 a month plus a $100 rebate if you will add a Home Internet line on your account. Would you like me to discuss further this amazing offer?

OVERCOMING HESITATION:

• Oh you have nothing to worry! We get that this is a big thing that you may need to decide further. We`ll give you a 15 day trial to test the greatness of our Home Internet! After you sign up today, you can use our service worry-free for up to 15 days. If you are not completely satisfied, we will give you your money back! How's that sound?