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🍦 Critical Information: 🍦 PWF followed: 🍦 TOOLS/SOP used: 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

Blurb:    Hello from Amazon Selling Partner Support,   I hope that you are doing well, my name is Frances and I will be assisting you today.   As I understand you are concerned about ---   We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Please know that we did our best to provide you the best resolution regarding this matter.   As per checking our resources,     PMA intro:   Hello from Amazon Selling Partner Support,   We understand you are concerned about -----    We're sorry for the inconvenience this may have caused you, don't worry we are here to assist you with this concern.   As per checking our resources, we will need more information from you to be able to proceed, kindly provide the following:   -    -    -    We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.   Once we receive this information, we will be able to continue researching this matter.     PAA blurb:    Hello from Amazon Selling Partner Support,   I hope that you are doing well, my name is Frances and I will be assisting you today.   As I understand you have requested   We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter.   As per checking our resources, we have contacted our internal team for information regarding your issue.   We will contact you as soon as we have an update or if any further information is required from your side.     FRT: used for escalation   Hello from Amazon Selling Partner Support,   We have alerted our specialists about your issue and have forwarded your case for their attention.   They will research your issue on an expedited basis and contact you if any additional information is required.   We understand that this is an urgent issue and will work hard to provide a timely resolution.       Basic Troubleshooting:    Hello from Amazon Selling Partner Support,   I hope that you are doing well, my name is --- and I will be assisting you today.   As I understand you are concerned about -----   We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter.   As per checking our resources, we suggest you to use a Desktop while trying to upload photos as our App might be having technical issues.   After switching to Desktop and the issue still persists, we suggest you to do Basic Troubleshooting for the photos to be uploaded.   To do so, clear your browser's cache and cookies by going to history tab of your browser and selecting clear browsing data. Also, please make sure that you are using browsers supported by Amazon, as follows:  

PMA Intro:   Hello from Amazon Selling Partner Support,   We understand you are concerned about ---   We're sorry for the inconvenience this may have caused you, don't worry we are here to assist you with this concern.   As per checking our resources, we will need more information from you to be able to proceed, kindly provide the following:  

   Empathy:    I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates. It was a pleasure assisting you in this regard, have a nice day ahead!    

  PAA Blurb:    Hello from Amazon Selling Partner Support,   I hope that you are doing well, my name is ---- and I will be assisting you today.   As I understand you have requested ---    We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter.   As per checking our resources, we have contacted our internal team for information regarding your issue.   We will contact you as soon as we have an update or if any further information is required from your side.  

  First Response Template:    Hello from Amazon Selling Partner Support,   We have alerted our specialists about your issue and have forwarded your case for their attention.   They will research your issue on an expedited basis and contact you if any additional information is required.   We understand that this is an urgent issue and will work hard to provide a timely resolution.

PAA BLURB

Hello from Amazon Selling Partner Support,

Thank you for providing the required information. I hope that you are doing well, my name is Frances and I will be assisting you today. As I understand you are encountering issues with regards to We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

We have contacted our internal team for information regarding your issue. We encourage you to kindly wait for our response, while we work on resolving your concern.

We appreciate the patience and wish you a successful online sales!

(CLOSING)

I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates.

We hope that we have answered your questions regarding this matter. It was pleasure assisting you today, have a nice day ahead!