https://docs.google.com/spreadsheets/d/1J89gSuTbgIxaJpwPMRfC3NvDUORgX5Pbz6xb8g_FQ8s/edit?fbclid=IwAR1yrLe4Wh_cjNujxqEkmNiy7u-CQckqLjXcy3OlYCXiQ3xP-I1kqsJFt44&gid=1140187714#gid=1140187714


RE-DELIVERY WITH REFUND OF SHIPPING*

WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER AGREED. PROCESSED REDELIVERY AND REFUND OF SHIPPING. CLOSED CSI

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RE-DELIVERY WITH 50% REFUND 

WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER DECLINED. OFFERED REDELIVERY WITH 50% REFUND. CUSTOMER AGREED. PROCESSED REDELIVERY WITH 50% REFUND. CLOSED CSI

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FULL REFUND 

WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER DECLINED. OFFERED REDELIVERY WITH 50% REFUND. CUSTOMER DECLINED AND INSISTING FOR A FULL REFUND. PROCESSED FULL REFUND. CLOSED CSI

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WORKING ON MON - ASK QUEUE//TAMPA/LFC SENT US A MESSAGE STATING WE ARE NOT ABLE TO CREATE THIS ITEM PLEASE SEND A CNCEL BY DANNY R MAS NO 50733060//CHECKED OTHER SHOP ON WIR//FOUND NONE//TOO EARLY TO CALL THE CUSTOMER//SENT MESSAGE TO THE SHOP 

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Order Notes Standards: IN MON QUEUE:
- Always enter notes before sending or 
  deleting a message. Include:

   - Who you spoke with (name and role)
   - What was discussed or agreed upon
   - When the action took place
   - Next steps or instructions if follow-up 
     is needed. Keep notes clear and factual.

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HOW to do MON:

click action 
check order notes
messages

HOW TO INPUT MON NOTES:

WORKING ON MON ASK QUEUE// (NAME OF THE SHOP)// (NAME OF FLORIST)// WROTE: VERIFY....
//SEND MESS TO SHOP// THANK YOU

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MESSAGE THE SHOP

HELLO, 
WE CALL CUSTOMER AND SHE SAID THE RIGHT ADDRESS (PUT THE ADDRESS) THANK YOU.

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HOW TO SEND AN EMAIL TO CUSTOMER:

Hemberger icon - cases
Click new case
Case title- (order confirmation, refund)
Case number- order number
Customer email
Brand -1800flowers.com
Priority- normal

Insert template- choose confirmation