http://pscoreports.gsm1900.org/Reports/report/Business%20Operations%20Reporting/Sales%20Operations%20Services/Device%20Recovery%20Offer%20Status      (trade in return (RMA) tool - TO CHECK IF TRADE IN DEVICE IS RECEIVED OR IF IT HAS ANY ISSUE)

http://pscoreports.gsm1900.org/Reports/Pages/Report.aspx?ItemPath=%2fBusiness+Operations+Reporting%2fPost+Sales+Reports%2fReturns+Reports%2fAIZ+Receipt+Validation+Tool    ( Assurant tool - TO LOCATE DEVICES THAT WAS SENT TO ASSURANT FOR CLAIM PROCESS)