12/15 on queue · Offline Notepad

GENERAL INQUIRY

Jeffrey HETRICK

dozen strawberries. The ones just the ones with the milk chocolate.

WORKING ON CHAT// THE CUSTOMER HAS CONSERN WITH THE ORDER SHE RECEIVE HAS A THANKSGIVING COOKIES// ESCALATED TO THE HIGHER UPS BECAUSE THE TOTAL AMOUNT FOR THIS ORDER IS TOO MUCH. ASSISTED WITH THE SUP ID 17597

WORKING ON ABC CHAT// THE CUSTOMER WANT TO KNOW THE STATUS OF HER ORDER BECAUSE HE CAN'T SEE IT IN HER HISTORY LOG// ALREADY PROVIDE THA STATUS// CUSTOMER WANT TO CHANGE THEIR EMAIL ADDRESS THAT IS IN OUR SYTEM // CONFIRM AND MAKE CHANGES FOR THE UPDATED EMAIL// CLOSED CSI

358056602 358058653 358057821

359870401 359149332 359870401

working on chat// the customer having a delivery issue because it hasn't arrived on the date he prefered, // i offer a redelivery and the customer insisted on refunding the shipping fee and the $15 sp for this order// customer agree// process the redelivery and the refund of shipping fee// close csi

RECEIVED 45109052

JEFFREY Serather

169 E 69th St. apt 9A.

New York, NY

Diane Leahy

#359892012

the address is wrong

12/17

#4000931350.

passport canceled

general@klingereducational.com

4000925

595-983-7976 Chris and Jane Green

Chris and Jane Green is a problem. Mary, Paul Hartman Green is also a problem.

5963384154

STEPHEN KRALIK

W01005962879306

Pooja segal

andy akin 5963705496

HARTON Sandra

w01005961580454

00611136307 00611136307 Thomas Prendergast SUE

samanthamreda@gmail.com samantha reda 5963048102

5962566974

5958684436 Marsha Friedman

5961247158

5955348514

W01005960772696

Bessie FLEWELLEN

Jeffrey Muntz

5963354708

12/18

359307407 359308531 Upon checking both order is already processed for delivery. Changes and Cancellation are not possible at this time. The tracking number for this both order haven't show yet but the estimated arrival is on or before December 20, 2025

Kara Shott

Sherry Dimuno

working on chat// the customer want to cancel passport renewal because it charges her for 5 times// upon checking i only see 2 and alraeady process the cancellation for those with the customer consent// give her the contact for loyalty to better assist// close csi

------------------------------------------------------------------------------------------------12/19

9204209520 Jill carlson

JOSEPHINE CONTICCHIO (603) 437-9441 360705991 jhoon messina 7184583000

(603) 437-9441 working on queue//1-800-FLOWERS LONG ISLAND CITY MDC message stating that Please provide and confirm service date and time, thank you.// call the customer and confirm the service time and date for this order.// send message to the shop assisted with the sup id 6982

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for JOSEPHINE CONTICCHIO .

We are calling in reference to order number 360705991. may you please provide and confirm the service date and time for this order. thank you

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

sunday at 2 oclock

CARMEN MANN (920) 382-2509 360205323 ashley scheweiger 9202968061

working on queue//MILWAUKEE MDC message stating that NOT HOME CAN THIS BE REDELIVERED by: lawanda c. MAS No 00487524 // call the customer and asked for redelivery for this order.//customer confirm that this can be deliver again// send message to the shop assisted with the sup id 6982

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for CARMEN MANN.

We are calling in reference to order number 360205323. this order was already attempt to deliver but the recipient not home and the shop wants to know if this can be redelivered.

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

lindsey weaver lindseyw020@gmail.com

17597

W01005960512932

Missing spa basket Was not delivered

Jill Murphy 2064349699 1233 7th Ave W Seattle, WA 98119

#5959562272 #5959562272, where the WHITE CALLA FOR SYMPATHY was delivered to Pamela Zaid in Fort Salonga, NY 11768 on December 10, 2025.

Pamela Zaid (Fort Salonga, NY 11768)

genevive gallo - 06405 Dan and Sharon Corsi, - 1004861133

2032182640

John Edwards W01005964511378

W01005962946112 Sabrina Woods Shawna Halsey Solid Rock Church December 16-17

12/20

ROBERT BRAUN (630) 217-8247 358070489 jennife braun 6308248869

working on queue//CHICAGO MDC DNC message stating that This was a not home - we can attempt to deliver during our regular business hours, please advise. by: sayuri c. MAS No 01908347// call the customer assisted with sup id 6982// direct to voice mail// leave a detail voicemail//send message to the shop//close csi

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for ROBERT BRAUN.

We are calling in reference to order number 358070489. regarding on verification for the recipient address, may I know if the address that you provide is a residence or a business place. -if its a residence may I have the apartment number?

if its business may i have the name of the business for the shop to be able to locate you easily

because the shop message us and they will attempt your order to be deliver by their regular business hours.

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on email// customer email and wanted to be canceled his passport renewal// upon checking its already deleted// send email to customer// case resolve/ close csi

MELISSA HILL (843) 991-0714 360870796 julia ball 8034391881

working on queue//DESIGNER FLOWERS BY ROSE message stating that Rosetta wrote: WE ARE NOT ACCEPTING ORDERS ON 12/22 NOR DEL//call customer and educate that the shop wont accept order on December 22nd// offer for a delivery date change on 23rd assisted with sup id 6982// customer agree// process the date change//send message to the shop//close csi

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for MELISSA HILL.

We are calling in reference to order number 360870796. regarding on your order the shop will not be able to accept order on December 22. to resolve the issue I can process a change for delivery date for this arrangement, how does that sounds?

The delivery date has been updated -- to ensure your recipient receives an arrangement that is perfectly fresh and beautiful.

If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you."

mary Ellenberg 7403862292 43302 4230 marion Carlington

cellie brihmer 2677389383 4408 leiper st. 19124

chedar chesse

5494600327214721

W01005959001450

W01005959498624 W01005959777822

Irina Faskianos 5962703792 ifaskianos@yahoo.com

360975135 5963334924

working on chat//customer says did not arrived // offer redelivery// product not avilable// proceed on redelivery with almost the same product// confirm by customer// process it// closed csi

Heidi Matlack 406-949-6843 mmatlack@gmail.com

W01005956606322 Linda or Walter Wiedermann

3001 Oakstowne Place St. Louis, MO 63139

delivered today

waltstl1@sbcglobal.net

360987985

Andrea TOlLCHI and ski 8004438124 150 Broadway St. Loveland, OH 45140

8885357661- call back for fedex

Mary Shortreed Kay Riley -5412803264

BELGIAN CHOCOLATE STRAWBERRIES - COFFEE CAFE 6 Product Number: 193628S Arrives On: 12/09/2025 Quantity: 1 Delivery Method: FEDEX Tracking #: 522392392625 collette.creppell@gmail.com

other info My name is Collette Creppell. My daughter/recipient's name is Noelle Higginson. The order number is Order #: W01005960280196

placed an order that was delivered but she never got the card that I paid for

#5961546390

order # 5961546390 The recipient was ME....Mary Ulander delivery date today 12/20/2025

JOHN JOHNSON -(561) 818-0151 MARY ANN JOHNSON - 5619724750

WORKING ON QUEUE// 1-800-FLOWERS BOYNTON BEACH DNC MESSAGE STATING THAT PLEASE VERIFY ADDRESS. THIS WAS A BAD ADDRESS AND DRIVER COULD NOT LOCATE by: . MAS No 00670571// CALL THE CUSTOMER REAGARDING ON VERIFICATION OF THE RECIPIENTS ADDRESS ASSISTED WITH SUP ID 6982// CUSTOMER CONFIRM THE RIGHT ADDRESSS AND PROVIDE OTHER NUMBER FOR THE RECIPIENTS// SEND MESSAGE TO THE SHOP// CLOSE CSI

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for JOHN JOHNSON.

We are calling in reference to order number 360865453. REGARDING FOR THE CONFIRMATION OF THE RECIPIENT ADDRESS, THE SHOP WANTS TO VERIFY THE ADDRESS BEACUSE THE DRIVER CANNOT LOCATE YOUR LOCATION.

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

Delivery Attempted on 2025-12-20 11:09:00 AM, Was Attempted For Delivery and Unable To Be Completed. Our Status On This Order Is: Bad Address. The Delivery Was Attempted By ON 12/20/2025 at 11:09

5613467484 - RECIPIENTS NO. 14820

Lori Hutchinson.

5961445020 16-17 5962978400

361038217 Tuesday December 23rd 361038487 Tuesday December 23rd

W01005964174420

RICHARD STRUB

rfs0723@gmail.com

working on chat// customer received a damage order he wanted a replacement// offer a redelivery at the earliest available date however customer agreed that I can make the replacement even the chat disconnect// upon processing the order I see that the product is not available for redelivery// send email about the processing//needs confirmation// For the next agent if the customer contact again please provide a different product for the customer// closed csi assisted with the sup id 6982

Elizabeth scelisi

5960742934

Jill Smith -6302441257 ---- W001611141209 new years 6302441257 60506 c26846 c39412- happy holidays incredible gift box credit 6011014674230862

happy new year love jill

jason Delancey 332 south Commonwealth Ave. Aurora, IL.

7736283585

kathy rotitschek 340 S Commonwealth Ave. Aurora, IL. 60506 630886605
skummer 741 hibiscus PAMPANO fl 33062 8157130265
Jill Smith 336 south Commonwealth Ave Aurora, IL. 60506 6302441257
halie kish 30 Woodridge Montgomery Illinois 60538 6309626155
kelly smith 1135 west ogden ave. apt 104 Naperville Illinois. 60563 2242763341

BRITTNEY GELVIN (623) 308-9239 361094399 EVA WEVERKA 7193046378

WORKING ON QUEUE// 1-800-FLOWERS MESA DNC MESSAGE STATING THAT HELLO, I SPKE WITH HOSPITAL AND THEY CONFIRMED THEY WERE DISCHARGED SO WE NEED A RESIDENTIAL ADDRESS THEN. PLEASE ADVISE CUSTOMER THANK YOU JC// CALL THE CUSTOMER AND DIRECT TO VOICEMAIL ASSISTED WITH SUP ID 6982// LEAVE A DETAIL VOICEMAIL// SEND MESSAGE TO THE SHOP//CLOSE

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for BRITTNEY GELVIN

We are calling in reference to order number 361094399. REGARDING ON THE DELIVERY ADDRESS, THE SHOP MESSAGE US STATING THAT THE RECIPIENTS ALREADY DISCHARGE AS THE HOSPITAL CONFIRM AND THEY WANT TO KNOW FOR THE RESIDENCIAL ADDRESS OF RECIPIENTS FOR THE DELIVERY OF YOUR ORDER.

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

TAMI TERRANA (251) 459-2842 361041987 EVELYN KREDICH 8478954761

WORKING ON QUEUE// CHICAGO MDC DNC MESSAGE STATING THAT This was a not home - we can attempt to deliver during our regular business hours, please advise. by: nadia a. MAS No 01918394 // CALL THE CUSTOMER ASSISTED WITH SUP ID 6982// CONFIRM THE ADDRESS HOWEVER THE CUSTOMER LOOKING FOR A SUPERVISOR// SUCCESSFULLY TRANSFER// DELETE MESSAGE FROM QUEUE

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for TAMI TERRANA.

We are calling in reference to order number 361041987. regarding on verification for the recipient address, may I know if the address that you provide is a residence or a business place. -if its a residence may I have the apartment number?

if its business may i have the name of the business for the shop to be able to locate you easily

103 Branchwood Dr. Schaumburg, IL,

because the shop message us and they will attempt your order to be deliver by their regular business hours.

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

WORKING ON QUEUE// davis flowers MESSAGE STATING THAT Ami wrote: OUR MIN IS $75.00 // reviewed it and updated its value// send MESSAGE to the shop// close csi

WORKING ON QUEUE//LEANNS LOCAL PETALS MESSAGE STATING THAT Briana wrote: aDD 30.00// reviewed it and updated its value// send MESSAGE to the shop// close csi

WORKING ON QUEUE// 1-800-FLOWERS MESA DNC MESSAGE STATING THAT HELLO, APPARENTLY THE REHAB CENTER DOES NOT HAVE ANYONE UNDER THE FIRST NAME NANCY AND LAST NAME WOOD. THEY SUGGEST THAT THE PATIENT WAS DISCHARGED ALREADY. PLEASE ASK THE CUSTOMER THANK YOU,EM// CALL CUSTOMER AND CONFIRM THE INFORMATION FOR THE RECIPIENT// CUSTOMER PROVIDE THE UPDATED NAME WITH NANCY DECKERWOOD, THAE LAST NAME INCLUDE THE DECKER, ALSO CUTOMER SAYS THAT THE RECIPIENT IS STILL THERE AT THE CENTER WITH ROOM NO. 47B.// SEND MESSAGE TO SHOP ASSISTED WITH SUP ID 6982// CLOSED CSI

SUSAN NEUHARTH (701) 400-3492 361086942 NANCY Decker WOOD 7014003492

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for SUSAN NEUHARTH

We are calling in reference to order number 361086942. REGARDING OF THE RECIPIENTS INFORMATION, THE SHOP MESAGE US AND SAYS THAT THE CENTER DOES NOT HAVE ANYONE UNDER THE FIRST NAME NANCY AND LAST NAME WOOD. THEY SUGGEST THAT THE PATIENT WAS DISCHARGED ALREADY.

IF YOU WANT WILL SEND THE ORDER TO HOME ADDRESS OF THE RECIPIENT. HOW DOES THAT SOUND?

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

CHERYL ROBINSON -HAILI (202) 421-1317 355700328 yvette maddox 2023744251

working on queue// MONTGOMERY VILLAGE FLORIST P message stating that WE STILL NEED CONFIRMATION FOR CHAGE DATE TO 12/24 by: . MAS No 10801152// call the customer regarding the concern assisted with sup id 6982// customer confirm that it was okay to deliver it on December 24th//send message to the shop// closed csi

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for CHERYL ROBINSON -HAILI.

We are calling in reference to order number 355700328. regarding of your order, the shop message us stating that they cannot deliver it on December 25th because they are closed at that time, however they want to confirm to you that they can deliver it by December 24th. How does that sound?

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on queue// FREEHOLD FLOWERS P message stating that FRANCIS wrote: pay 20.00 more//Reviewed it and updates its value//send message to the shop// closed csi

working on queue//UNIQUE BALLOON DECORATIONS message stating that we can make this order for $89.99 with delivery at moorhead mn Requested Price: $89.99//Reviewed it and updates its value//send message to the shop// closed csi

working on queue//PREMIER BALLOONS AND FLOWERS NEWARK message stating that thank you, have a great day//Reviewed it//delete message from queue

working on queue//ALTAMONTE SPRINGS FLORIST P message stating that WE WILL NEED AN ADDITIONAL 20.00 by: michele h. MAS No 10881867//Reviewed it//send message to the shop// closed csi

working on queue//CAROUSEL FLORIST AND GIFTS LLC message stating that Kristin wrote: We need $75 for product and delivery//Reviewed it and update its value//send message to the shop// closed csi

working on queue//PATS FLORIST INC message stating thatPATTI wrote: Below minimum of 79.99//Reviewed it and update its value//send message to the shop// closed csi

working on queue// BLOOMTASTIC FLORIST message stating that KATIE wrote: CAN DELIVER 12/24// call the customer regarding the concern assisted with sup id 6982// customer confirm that it was okay to deliver it on December 24th//OFFER FOR REFUND OF SHIPPING FEE//send message to the shop// closed csi

(843) 813-0779 mrs pannell -6149994590

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for GARDEN DAVIS.

We are calling in reference to order number 361160074.regarding for the delivery date, the shop message us and they can deliver this by December 24th, Is that Okay with you?

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on queue//ALL OCCASIONS FLORIST AND GIFTS message stating that Price Change Request. Total needed to arrange and deliver is $80.00. Please advise ASAP. Thank you. Requested Price: $80.00//Reviewed it and update its value//send message to the shop// closed csi

working on queue//JAMES FLORAL AND GIFT SHOPPE P message stating that JW wrote: CONFIRMED IN ERROR.//upon checking there is no further action to this//delete message form queue

HELENE K CARTER (713) 301-7247 357331186

working on queue//SUSANAS FLOWERS P message stating that THE DAUGHTER'S DESEACED WOULD LIKE TO KNOW WHO THE SENDER WAS IN ORDER FOR THER TO THANK THEM IS by: MAS No 00096564// call the customer with sup id 6982// redirect to a voice message// leave a detailed voice message// message the shop// closed csi

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for HELENE K CARTER

We are calling in reference to order number 357331186. regarding of your order the shop message us that THE DAUGHTEr of the DESEACED WOULD LIKE TO KNOW WHO THE SENDER WAS IN ORDER FOR THER TO THANK THEM, may i confirm if its ok for you if I provide your name to the shop?

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on queue//LEANNS LOCAL PETALS message stating that Briana wrote: ADD 35.00//Reviewed it and update its value//send message to the shop// closed csi

JEFF BADSTUBNER 925) 872-4550 361185911

working on queue// CONROYS FLOWERS F-66 MISSION VIEJO DNC message stating that WE ARE DONE WITH DELIVERIES FOR TODAY. PLEASE APPROVE DELIVERY DATE CHANGE TO TUES DEC 23// call the customer assisted with sup id 10374//redirect to voicemail// leave a detailed voice message// send message to the shop// closed csi

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for JEFF BADSTUBNER

We are calling in reference to order number 361185911. I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for december 23rd, earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you?

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on queue//1800FLOWERS WINTER PARK message stating that WE WILL NEED AN ADDITIONAL 10.00 by: mary a. MAS No 00731564//Reviewed it and update its value//send message to the shop// closed csi

working on queue//ANGEL IN YOU FLOWERS P message stating that soon wrote: sorry my delivery guy sent the wrong picture through delivery app//send message to the shop// closed csi

working on queue// DORAL MDC / SPECIAL FRUIT ARRANGEMENTS LLC message stating that redelivery Requested Price: $139.98//reviewed it and update its value//send message to the shop// closed csi

working on queue// DORAL MDC / SPECIAL FRUIT ARRANGEMENTS LLC message stating that Requested Price: $49.99//reviewed it and update its value//send message to the shop// closed csi

working on queue// CHRISTINES FLOWERS CA message stating that 01SM wrote: Please send price adjustment to 90.98.//reviewed it and update its value//send message to the shop// closed csi

working on queue// A SECRET GARDEN FLORIST message stating that Hi you made a mistake the 191189M is 59.99 not 39.99 the correct if you need this order deliver 12/23//reviewed it and update its value//send message to the shop// closed csi

WORKING ON QUEUE// NAPLES PORT ROYAL FLORIST MESSAGE STATING THAT nataly wrote: I NEED 75$ TOTAL PLEASE?// REVIEWED IT AND UPDATE THE PRICE// SEND MESSAGE TO THE SHOP// closed csi

MYRNA ULMER (307) 202-0480 361270646

"Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for MYRNA ULMER

We are calling in reference to order number 361270646. the shop message us stating that they cannot make this arrangement because the location is out of their delivery area. However we have here a Magnificent Pink Rose & Lily to proceed with this order.

"Magnificent" is the only way to describe our all-pink bouquet. We’ve gathered one dozen long-stem roses with six multi-bloomed Asiatic lilies for a gift that’s sure to leave a loving impression.

12 long-stem pink roses paired with 6 pink Asiatic lilies, featuring more than 25 blooms; shades of pink and stem counts may vary To ensure lasting beauty, Asiatic lilies may arrive in bud form and will fully bloom over the next few days Picked fresh on our premier farms around the world, our flowers are cared for every step of the way and shipped fresh to ensure lasting beauty and enjoyment

Exclusive elegant pink glass vase designed with graceful contours and delicate fluting; measures 8”H

Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you."

working on queue// DORAL MDC / SPECIAL FRUIT ARRANGEMENTS LLC message us stating that OUT OF DELIVERY AREA, CANCELEN// call the customer assisted with sup id 6982// upon calling, the customer confirm the cancellation for this order// process the cancellation AND REFUND FOR THE ORDER WITH MANAGER OVERRIDE//send message to the shop// closed csi