Offline Notepad
View raw
CUSTOMER CALLED IN:
Mbr Uriel (buyer) called in to follow up the wo since they were asked to call back after 4 hrs. Md mbr awr wo is in queue. Offered O/S/A (approved by SUPV JLASCUNA. Provided O/S/A g/l as follows. • Member understands that reimbursement will only be provided if the guidelines below are followed.
OUTSIDE AUTHORIZATION : • Member accepted Outside Authorization. • Member is aware contractor must be insured. • Member is aware contractor must call the authorizations department of the warranty company with diagnosis and estimate before any work is started. • Member is responsible for charges up front. • Member must provide contractor with the Dispatch ID #/Reference Number (Dispatch # + your initials). • The reference number is NOT the authorization number, the authorization number is provided by the Authorization Department once the o/s/a vendor calls the authorization department. • Member is aware of Do Not Use vendors in All States and their State
• All States • ARS (American Residential Services)/Rescue Rooter • Ben Franklin Plumbing • Clockworks One Hour Services • George BraziL • Members’ State: • Mr. Rooters • Roto-Rooters • Van Gogh • Must look up members’ state and list specific vendors • Member provided with email address to send copy of invoice • ahsosa@ahs.com • Member agrees to follow these guidelines to receive reimbursement