FREE TEMPLATE FOR CALL

Please advise we can not discuss coverage related to an active loss. They need to open a claim to have the loss reviewed. ---------------Cancellation Call-------------------

*Call to inquire about the reason for the cancellation of his/her policy. *The insured wants to know why he received an email stating that his policy is terminated. *NI would like to reinstate his/her policy. *The insured called to cancel his policy.

   ---------------VIRTUAL INSPECTION CALL-------------------

*The insured called regarding the cancellation of his policy due to failure to allow property inspection. *The insured called, asking for a new link to do the inspection since the link we sent him has already expired. *Returning call from the OBC he received regarding the cancellation of the policy.
---------------Payment CALL------------------- *Insured calling to pay for his/her policy. *Calling to know the outstanding balance of his/her policy.

   ---------------GET A A/F/E/ CALL-------------------

*The insured called regarding getting Auto insurance.

   ---------------Adding discounts CALL-------------------

*NI called to know if she/he has available discounts on the policy. *Calling to see if we already sent the SHK device to the property.

   ---------------CALL-------------------

*Informed the insured about the reason of the cancellation of the policy. *Informed also the payment of the policy. *Provide the insured about the option to reinstate the policy. *NI is willing to make a payment worth 2 months. *Connect to IVR and Process payment. *Reinstate the policy and educate the insured about the Refund timeframe. *Posted to Activation sheet.

Resolution: *Discuss with the insured about the current policy payment status. *Provide the possibilities if we do not receive the payment. *Offer option to pay out of pocket for the policy not to cancel.

Need of Call: *Calling about the non-renewal of the policy due to Reduction of high-hazard relative exposure to catastrophic events

Resolution: *Discuss to the insured about the Reduction of high-hazard relative exposure to catastrophic events and infromed him that his home is in an area prone to any of the following: wind/hail events, hurricanes, floods, and/or wildfires. *But insured would like to discuss this boardly *The NI has been fully verified, including the mailing address payment method. Transferred to level 2 queue

Thanks for having Hippo Insurance! We've received the information request below about adding discounts to your policy. Upon checking here there are available discounts that can be applied to the policy. Please see and check below the available discounts and the requirements in order for the discounts to be applied.

Water Leak detection device- Invoice or receipt verifying the type of device (Valve shut off, etc.) Burglar Alarm- Certificate of Installation/Monitoring. Burglar Alarm- Certificate of Installation/Monitoring. Sprinkler- Picture of interior sprinkler Guard / Gated-Whole community must be gated or guarded. A gated entry for the sole property does not qualify for this discount.