Hi there! I hope that you have been well. How may I help you today?

Thank you for raising this concern with us.
I appreciate you bringing this to our attention.
Since you have me on the line, I am more than willing to help you out.

Apologies on that one but no worries since you have me on the line, I will be more than happy to assist you today​.

I am sorry to know that your previous chat session lost connection. My name is (NAME) and I am more than willing to help with your concern. Can you share more about the issue?

Can I have the reservation ID?
For verification purposes, may I have your first and last name, and your email address, please?

Would it be fine if I take a minute or two of your time so I can check on my resources?
Would it be okay if we put this chat on hold for 2 minutes so I can further investigate this issue?
Hi again! I wanted to let you know that I am still checking on our tools to best address your issue. I will be needing another 2 minutes of your time. Thank you! Is that okay?

Thank you for providing that information. For me to help you to refund our guest, can I have the reservation ID for us to check?

Thank you for providing that information Hasan. Would you mind holding for a quick 1-2 minutes while I get the answers you need?

Thank you for patiently waiting in line. I have already processed your guest's refund request please inform your guest that refunds would typically take 7-10 banking days for it to completely reflect on their account.
 
Thank you for patiently waiting in line. Upon checking here you already requested and have been approved on our end. Kindly batch it on your end to collect the payment.

I hope that you and your loved ones will remain safe and healthy. Was I able to address all your concerns today?
Have I covered everything that you wanted to discuss today?

And since our conversation is properly documented, kindly keep this case number: 112282998 for your reference with our conversation today and it will be sent under this email address: hasan.celik@arkavhotel.com.

You may receive a feedback survey concerning this chat support session. If so, please take a short moment to complete it. Your input is valuable to us and is always reviewed. Thank you for contacting Expedia Lodging Support Services. Have a nice day! Good bye.

Thank you for contacting Expedia and again this is Carlo. Have a good day.
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Are we still connected?
Are we still online?
Since I am not receiving any valid response on the other line. I am now allowed to disconnect our chat. Thank you for contacting Expedia and again this is Carlo. Have a good day.
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mapping@eviivo.com or distribution@eviivo.com
It seems that you are not yet a verified contact here in our system. Please contact your Hotelier Admin to create contact information under your name. We appreciate your patience and understanding.
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For us to formally process the refund, kindly provide the following information:

Refund Approver's Full Name:
Job Role/Position:
Reservation ID:
Guest Name:
Amount to Refund:
Reason for Refund:
Please inform your guest that refunds would typically take within 7-10 banking days for it to completely reflect on their account.
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Issue: Guest refund request
Hotel ID: 3079
Booking IDs: 1467009039
Contact Name: Nick Sobieralski
Contact Verified: Y

Research and Findings:
- Check the reservation on PC
- Processed refund due to stay reduction & complaint of services and room. Approved by Charma Balboa.

Actions Taken:
- Checked Voyager > Billing history
- Refund was approved by GrpResMngr Charma Balboa
- Educated the guest about what happened & reason for the refund. Case resolved.
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Disconnected chat / Pending Partner

Issue: Guest refund request
Hotel ID: 19365839
Booking IDs: 1908760283
Contact Name: Laura Kaltembacher
Contact Verified: Y

Research and Findings:
- Check the reservation on the PC

Actions Taken:
- Checked Voyager > Billing history
- chat disconnected due to HP's unresponsive
- sent abandoned email
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Issue: inquiry on how to add user account settings on the PC
Hotel ID: 910454
Contact Name: Lewiston Murrary
Contact Verified: Y

Research and Findings:
- Check the HP account on the PC

Actions Taken:
- Edc the HP about how to Add user accounts 
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Issue: problem charging EVC
Hotel ID: 6179244
Booking IDs: 1447770385
Contact Name: Clarinda Dominguez
Contact Verified: Y

Research and Findings:
- Check the HP account on the PC, EVC Admin Tool and PACMan
- find out that the card was already refunded

Actions Taken:
- Reissue a new virtual card 

Thank you for patiently waiting in line. I have already reissued a new virtual card today with the ending number 1131. Please refresh and try to charge the card again today.
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