Austin Watson, 22 Mar. 2024 , 12:08am Do i get discounts or anything for being a Costco member T-Mobile, 22 Mar. 2024 , 12:08am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 22 Mar. 2024 , 12:08am Let’s work on your request. [Read] T-Mobile, 22 Mar. 2024 , 12:09am [Rich Content] [Read] Austin Watson, 22 Mar. 2024 , 12:09am Live help T-Mobile, 22 Mar. 2024 , 12:09am [Rich Content] [Read] Austin Watson, 22 Mar. 2024 , 12:09am Chat with a live Expert T-Mobile, 22 Mar. 2024 , 12:09am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 22 Mar. 2024 , 12:10am Hi Austin, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Cedrick, 22 Mar. 2024 , 12:11am I appreciate you for letting us know about your concern, no worries I'm checking your account already. [Read] Austin Watson, 22 Mar. 2024 , 12:11am Thanks! Cedrick, 22 Mar. 2024 , 12:13am You're most welcome! May I kindly ask if you are working on Costco? [Read] [Privately] Khim, 22 Mar. 2024 , 12:13am Kindly check this link to check if Costco is part of Workperks. https://app.powerbi.com/groups/me/apps/aa151624-0358-47b5-b366-01cbd29ff08f/reports/618e30bc-1772-4df8-9dab-88d7f47661b2/ReportSection91b14f64313341b9a736?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi [Sent] Austin Watson, 22 Mar. 2024 , 12:13am No just a costco member Cedrick, 22 Mar. 2024 , 12:15am Thank you for confirming Austin! [Read] Austin Watson, 22 Mar. 2024 , 12:15am Of course Cedrick, 22 Mar. 2024 , 12:18am Thank you Austin! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read] Austin Watson, 22 Mar. 2024 , 12:19am Yes when will my home internet promotion be applied? Cedrick, 22 Mar. 2024 , 12:21am Thank you for that Austin, No worries I will also check that for you. [Read] Austin Watson, 22 Mar. 2024 , 12:23am Thanks Cedrick, 22 Mar. 2024 , 12:24am Thank you for giving me enough time, Austin! As per carefully checking we do have a new promotion for Costco members! Since you added a home internet service on your account recently, you can get $25 credit under Costco Virtual Shop Card! and you can also get $25 credit with your device as well under the same Shop card. [Read] Austin Watson, 22 Mar. 2024 , 12:25am How do i claim it? Cedrick, 22 Mar. 2024 , 12:25am We are just one step away to get these Costco Shop Virtual Card! you just need to submit an application online, here's the link [https://promotions.t-mobile.com/costco](https://promotions.t-mobile.com/costco) and use this promo code: 240150. Kindly use your Home internet number and another one for your mobile number. Kindly access the link and please let me know if you able to submit an application? [Read] Austin Watson, 22 Mar. 2024 , 12:26am Okay Cedrick, 22 Mar. 2024 , 12:27am Great! No worries, I will stay here at our conversation. While waiting to set proper expectation after submission you will receive the redemption link for it within 2-5 weeks. You will receive it under sms/email! [Read] Cedrick, 22 Mar. 2024 , 12:30am Regarding with your Home internet rebate, as I checked here that we recently submit an application for it last 03/17 and it is under pending status. But no need to worry, it's already under process and you will receive the virtual prepaid card within 6-8 weeks after submission via sms as well. Please let me know after if you able to submit an application using the link and code? [Read] Austin Watson, 22 Mar. 2024 , 12:31am Yes Cedrick, 22 Mar. 2024 , 12:34am Perfect! Since you already submitted an application for the Costco already. Rest assured that your are eligible for it! [Read] Cedrick, 22 Mar. 2024 , 12:34am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Austin? [Sent] Austin Watson, 22 Mar. 2024 , 12:35am Good! Austin Watson, 22 Mar. 2024 , 12:35am And am i upgrade eligible? I want to get another phone in store on a payment plan Cedrick, 22 Mar. 2024 , 12:37am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! With regards to your concern let me check that also for you Austin! [Read] Austin Watson, 22 Mar. 2024 , 12:37am Thanks! Cedrick, 22 Mar. 2024 , 12:38am As per carefully checking here Austin, Yup! You are much eligible to upgrade your device, May I kindly ask if you will process a trade in for it? [Read] Austin Watson, 22 Mar. 2024 , 12:39am I can but my iphone 12 pro max isnt paid off which i got from a different company with smartphone medics so i would have to wait im sure its almost paid off but i still want a upgrade on a payment plan Cedrick, 22 Mar. 2024 , 12:41am Got it Austin! [Read] Austin Watson, 22 Mar. 2024 , 12:43am How much would i need to take to a store for a upgrade device for a payment plan Cedrick, 22 Mar. 2024 , 12:43am Oh! I see, Austin! As per carefully checking here, you can still upgrade to a new device without trading in your current phone! But what will happen is that there's no promotion that will be attach to it. But no worries, since you mentioned that it is almost paid off, if you want you can upgrade with a promotion once it was paid off. [Read] Austin Watson, 22 Mar. 2024 , 12:44am Awesome Cedrick, 22 Mar. 2024 , 12:44am The good thing here is that you can enroll your new device under installment monthly plan for it. Let me check the pricing details for you! May I know the device make and model you want to get? [Read] Austin Watson, 22 Mar. 2024 , 12:44am Iphone 15 pro max Cedrick, 22 Mar. 2024 , 12:46am That's an amazing device Austin! Let me check that for you. [Read] Cedrick, 22 Mar. 2024 , 12:51am Hi Austin, I will send you an One time pin to your line ending with 4337 for us to check the device that you wanted, please let me know once receive Austin. [Read] Austin Watson, 22 Mar. 2024 , 12:51am Okay Austin Watson, 22 Mar. 2024 , 12:52am 969795 Cedrick, 22 Mar. 2024 , 12:54am Thank you for that Austin! May I ask the IMEI of the device you are trading in so we can check it on your account? [Read] Austin Watson, 22 Mar. 2024 , 12:54am 35 672011 731509 6 Cedrick, 22 Mar. 2024 , 12:57am Thank you for this Austin! May I ask the storage capacity of the trade in device? [Read] Austin Watson, 22 Mar. 2024 , 12:57am 128 Cedrick, 22 Mar. 2024 , 01:00am Thank you for that! May I kindly confirm the storage capacity of the Iphone 15 pro max and the color that you prefer Austin? [Read] Austin Watson, 22 Mar. 2024 , 01:01am Blue titanium 126 Cedrick, 22 Mar. 2024 , 01:04am Thank you for this, to confirm are you referring to 256gb storage capacity Austin? [Read] Austin Watson, 22 Mar. 2024 , 01:04am Yes Cedrick, 22 Mar. 2024 , 01:08am Thanks for confirming Austin! Almost done. [Read] Austin Watson, 22 Mar. 2024 , 01:08am Awesome [Privately] Khim, 22 Mar. 2024 , 01:11am Kindly respond to your cx. [Sent] Cedrick, 22 Mar. 2024 , 01:12am Thank you for patiently waiting Austin! [Read] Austin Watson, 22 Mar. 2024 , 01:12am Of course Cedrick, 22 Mar. 2024 , 01:14am As per carefully checking here is the pricing details of the iPhone 15 pro max with 256gb storage in blue titanium color Estimated Monthly: $50 x 24 months. Sounds good? [Read] Austin Watson, 22 Mar. 2024 , 01:14am Yes Cedrick, 22 Mar. 2024 , 01:16am Perfect! If you want I can also check the nearest store in your area so we can check the available stock on the store. May I kindly know your zip code? [Read] Austin Watson, 22 Mar. 2024 , 01:16am 35761 i have one on Winchester road like 5 minutes from me Cedrick, 22 Mar. 2024 , 01:17am Sure thing Austin! Let me check that for you. [Read] Cedrick, 22 Mar. 2024 , 01:21am Thank you for patiently waiting! Great news Austin! As per carefully checking the iPhone 15 pro max titanium blue with 256gb storage capacity is available on our T-Mobile store near you with the address of 2032 Winchester Rd NE, Ste A, Huntsville, AL 35811. [Read] Austin Watson, 22 Mar. 2024 , 01:23am Awesome will my first payment be next month? Cedrick, 22 Mar. 2024 , 01:23am I will also provide the store number for further assistance, here is the number Austin: (256) 956-4491 Do you perhaps have any other concerns so we can cater you Austin? [Read] Austin Watson, 22 Mar. 2024 , 01:24am No thanks Cedrick, 22 Mar. 2024 , 01:24am Thank you for that! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Austin? [Read] Austin Watson, 22 Mar. 2024 , 01:24am Good!