Added Value

SAMSON HOTKEYS

I wanted to share a helpful feature you might find useful in Samson these are the Hotkeys on Samson. These Hotkeys are designed to save your time and make it easier to process your requests efficiently. For instance, you can press CTRL+L to instantly open the subscriber list. By using them, you can navigate and complete tasks much faster. How does this sound?

And for your reference, let me provide you the C2 document for a complete list and further details about Hotkeys. (Walkthrough rep) you can visit this C2. Page name Hot Keys: Samson and the Page ID: c390d. Let me know once you bookmark it, okay?"

FUTURE DATED SOC

Thank you for reaching out about the issue with the mobile number change. I see now that a future-dated SOC is blocking the line from being activated. I will temporarily remove the SOC and add it back after we finish updating the number. Normally, you can do this yourself; however, since there’s a delay and the customer are waiting, I’ll resolve it for you this time.

I want you to bookmark or check the c2 document for reference and to save your time and process the request efficiently. You can check and save this c2 document. . Please search page ID 386be and you'll see the the page name "Delete future dated requests: Samson." Let me know once you saw and bookmark it.

PREPAID BALANCE #932# (Check data used, Data plan, & Expiration)

I'm glad that I was able to help you complete the request. Before I let you go, I want you to know that there's a great way for you to manage your data or internet usage this is done by simply dialing #932# on your device. These short codes will help you to monitor your data plan and the expiration date. This feature saves your time and helps prevent internet interruptions, eliminating the need to visit our store or call customer service. How does this sound to you?

Just use this code and it will appear on your phone right away, kay? Do you have a pen and paper with you? you can take down and note of it.

INTRA PORTS STUCK IN PROCESS WITHIN 2 HOURS

"Thank you so much for your patience! I’m glad you reached out our department so we can work on the port request together. After checking, I found that the main reason the request hasn’t completed is because the date and time on the port is still within 2 hours.

Here’s the good news: I'll be monitoring the request until it completes and keep the customer updated. And, moving forward the next time you work similar process kindly check the date and time on the request and Add 2 hours timeframe prior on the date indicated on it.

To help you with future processing, please find and bookmark the C2 document—just search for page ID__. Let me know once you saw and saved the document

Page ID: 8eeb9 (Conversions from wholesale to postpaid) Page ID: f35d6 (Prepaid Rebellion to postpaid conversions)"