I am sorry to hear that you haven't receive yet your package. No worries I will definitely help you regarding on your concern today!

I do apologize for the inconvenience since you encounter a missing item. No worries since I got you in the line I can assure that your concern will be address properly!

I do understand that you want to know your order status. No worries I will help you regarding on this concern!

HOLDING SPIELS

 Please allow me to check your order status and give me 1-2 minutes to check here.
Please give me 1-2 minutes so I can check it my resources. 
May I ask for 1-2 minutes to check the possible solution to your concern.

REPLACEMENT

Thank you for waiting, as per checking here that your order status was tagged as delivered last xxx. However, you didn't receive yet your package. For this case I will going to place a new order for replacement. Is it okay with you?
 

Thank you for waiting, as per checking here that your order status was tagged as delivered last xxx. However, you didn't receive yet your package. For this case I will going to process your refund. 

REFUND

Thank you for waiting, I have successfully processed your refund amounting to xx. You will receive a confirmation within 1 hour in your registered email address. Regarding for the refund will takes 3-5 business days to reflect on your original payment method.