FUNERAL/HOSPI/CHURCH

• SHIPPED IN A GIFT BOX****

Thank you for patiently waiting. Upon checking, the item you selected will be come from our local growers and will be shipped in a gift box. Items shipped by a carrier such as FedEx cannot be delivered to funeral homes, hospitals for security purposes. However, we can send this to a home address.

=============================== CONFIRM AT VENDOR<<<<<<

Thank you for patiently waiting, (Name the CX). I do apologize, but we cannot change the delivery date because, upon checking here, your order is from our local courier and will be delivered by FedEx. Changes and cancellations are not available at this time.

===============================

PRODUCT IS NOT AVAILABLE/ CHANGE THE DIFFERENT ARRANGEMENT<<<<

I see. I do apologize regarding the that your flower was not delivered. The reason is that your product is not available. However, I will change the arrangement. Can we deliver to your recipient area? Would that be okay?

===============================

STATUS CHECK VENDOR ITEM<<<<<

I do apologize, but upon checking here, your arrangement is from our local grower and will be delivered by FedEx. Changes and cancellations are not possible at this time.

===============================

DELIVERY CONFIRM BUT NO ORDER <<<<<

Thank you for patiently waiting. I already reviewed your order, and upon checking here, your arrangement confirms delivery. Can you try to reach out to your recipient if they check on the front door?

===============≠==============

VERIFY ADDRESS <<<<<<

Can you verify the correct address for your recipient? I will double-check if it is the same address.

===============≠==============

OFFER ASSISTANCE<<<<<

A side of this Is there anything else I can help you with?

===============≠==============

Placing the order asking to change the delivery date.

• Yes, it depends on the delivery date. The system can process a date change if the order is scheduled for future delivery. However, if your flowers are being delivered by FedEx, it depends on the delivery status. Once the order is confirmed by the vendor in the system, we’re unable to make any changes until the delivery date. You will need to contact FedEx directly to request a change to the delivery date.

===============≠===============

(THE CUSTOMER WANTS TO Apply THE SP WHEN SHE PLACE THE ORDER)

Your Savings Pass number can be entered on the Review and Place Order page. You can enter your Savings Pass under the section marked “Apply a gift card or savings pass.” Type your 19 digit code in the box marked “19 digit code” using no spaces or dashes. In the box just below that, please enter your 4 digit PIN number.

===============≠===============

( NO FRUIT BOUQUET FLORIST)

Thank you for patiently waiting. We regret to inform you that our fruit bouquet arrangements are not available to the zip code XXXXXX as we don't have an affiliated fruit bouquet florist in the area. How about sending our fruit baskets or chocolate covered strawberries instead?

===============≠===============