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PART 1 HOLIDAY TRAINING 2025

reveal theme review holiday customer types activity Q&A

THEME- CHILL AND CHARGE

always have BOSS conversation

holiday customer types

-bargain hunter- customer who just wants to look for a good deal. for example if cx has budget of $500.00 -retail compare- "Retail compare" can mean a few different things depending on the context, but generally it refers to comparing retail-related data or products. -marathon shopper- "marathon shopper" is someone who shops for long periods of time, often visiting many stores or browsing extensively without tiring. Think of it like a shopping session that feels more like a marathon than a quick sprint. not just buying, but exploring options, comparing products, and hunting for deals. -gift shopper - A gift shopper is someone who shops specifically to buy gifts for others, rather than for themselves. This type of shopper is focused on finding the perfect item that suits the recipient’s tastes, needs, or the occasion. They usually have a specific person or event in mind, They may pay attention to packaging, presentation, and personalization. -gamers high end users- "Gamers high-end users" refers to gamers who demand top-tier performance and quality from their gaming experience. These users typically invest in premium hardware, accessories, and software to achieve the best possible gameplay. Use powerful gaming PCs or consoles with advanced graphics cards, processors, and cooling systems. -order status callers - Order status callers" are customers who call a business to check on the status of their order — whether it's been processed, shipped, delivered, or delayed.

make sure they get what they want

for example what is bargain hunter do.

what will be their need are how they will be using the product what will be your recommendation

order status

merry rose pearl

When we talk about “order status types of customer”, we’re really looking at how different kinds of customers behave based on the status of their orders especially during high-demand periods like holidays.

Holiday Customer Profiles by Order Status

The “Anxious Tracker- This customer checks their order status constantly. They want reassurance — updates like “shipped” or “out for delivery” are gold. They’re emotionally invested, often buying gifts or time-sensitive items.

''Key Clues That Reveal Order Status Behavior''

-Frequent tracking -They check the order status multiple times a day. Clue: “Has my order shipped yet?” or “Still says processing -Urgency in communication- They use phrases like “ASAP,” “urgent,” or “need it before [date].” These customers are deadline-driven — often holiday shoppers or event planners. -High sensitivity to delays - If the status doesn’t change quickly, they reach out. Clue: “It’s been stuck on ‘shipped’ for two days — what’s going on?” -Multiple orders or addresses- “Can you confirm delivery for all three gifts I sent?” -Return or exchange readiness- They express excitement, anxiety, or frustration. Clue: “I really hope this arrives before Christmas — it’s for my daughter.

HOLIDAY TRAINING-PART 2

How soon they will need it? are they looking for a touch screen?

THEME

CHILL AND CHARGE

HOLIDAY GIFTS GIVING

holiday policy and procedure