General Please bear with me whilst I check this for you. I need another minute to look into this. Please bear with me.   Please bear with me whilst I verify this for you. I appreciate you waiting, please know I'm still here, I need few more minutes to look into this. Kindly bear with me. Process Just give me a second whilst I look into what I can offer you. One moment please, I'm still looking for a deal. Please bear with me whilst I check the best deal for you.       Please stay online as I process this for you. Now, let me send you some key Information you should know. I appreciate you waiting, please know I'm still working on your request, kindly bear with me for another 2-3 minutes.         Transition I appreciate you waiting, please know I'm still here. I'm just waiting for the order to generate, kindly bear with me. I need few more minutes to calculate your final bill. Kindly bear with me.    I appreciate you waiting, please know I'm still here. I'm still working on your request. Kindly bear with me for another few minutes. We'll do a quick recap and bill overview in a bit. Thank you. You will receive an email confirmation within 24-48 hours regarding on your request. I will now process your request.   TEMP CHECK     Whilst we're still connected, is there anything else that I can assist you with? Just checking in if we are still connected? I've not heard you in a while. Is everything okay?      ============================= GHOST SPILL WITH INTERACTION It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help. I will now end this chat session and please take a moment to complete our survey based on how I assisted you today. Have a great day. 👋                                                         ============================= GHOST SPILL WITHOUT INTERACTION It appears you have left this chat s a more convenient time where we will be happy to help. I will now end this chat session. Have a great day 👋 PROGRESSIVE QUESTION                                                Sounds like a plan? All clear with this? How does that sound? Does that answer your question? All good with this? What do you think? Does that make sense? Shall we continue? Happy to go ahead? Is that, ok? Do you have any more questions? Are you happy with that? POWER WORDS Perfect! Awesome! Fantastic! Lovely!  Great! Absolutely! Certainly! Amazing! Good stuff! Sounds good! Acknowledgement Faults Issue Sorry to hear you’re having trouble with your service. Let me pull up your account real quick and check what’s happened. Billing dispute/Bill higher than expected/Price increase/Overcharged I’m sorry to hear you’re having issues with your bill. Let me see what I can do to get this sorted out. Bereavement in the Family So sorry to hear about your loss. Let me pull up your account so that I can help you. Customer lost his Job I understand you’re in a tough spot at the moment. Let me see what I can do for you. Customer has been hang up on by the prev. rep. I’m truly sorry to hear about your experience. Let me see what I can do to make things right. Delayed installation/pushed back too many times I’m sorry you’ve had to deal with this. There must be an explanation why this happened. Let me check on my resources. Customer isn’t happy with the service/ Not getting the value for his money Sad to hear that but I appreciate you bringing this to our attention. Allow me to help you in getting this resolved.  Aknowledgement Perfect. Let me just quickly review your conversation with my colleague. Great. Please allow me to review the thread with my colleague quickly. I apologise for the experience you've had, I can assure you this is not the level of service we expect our customers to receive. I’ll take full ownership of this matter and ensure I do everything I can to resolve this once and for all. I sincerely apologise for any inconvenience this issue has caused you. I will do everything on my end to resolve this matter. Thank you for bringing this to our attention. I’ll definitely find the best solution for you. I’m really saddened to know that you are planning to leave us. We value all our customers. Can you give me one last chance to change your mind? EMPATHY AND RE -ASSURANCE I understand that one. You’re in the right team so nothing to worry I will sort this out for you before the conversation ends. I can imagine how stressful that must be________. Let me see what I can do to rectify the problem. I know how you want your issue to be resolve. Moreover, saying sorry would not cut a slack for all the anxiety and frustration you are going through. Honestly this isn’t the kind of experience we would want you to have with us. Can you tell me more about your issue, please? Acknowledgement Faults Issue Sorry to hear you’re having trouble with your service. Let me pull up your account real quick and check what’s happened. Billing dispute/Bill higher than expected/Price increase/Overcharged I’m sorry to hear you’re having issues with your bill. Let me see what I can do to get this sorted out. Bereavement in the Family So sorry to hear about your loss. Let me pull up your account so that I can help you. Customer lost his Job I understand you’re in a tough spot at the moment. Let me see what I can do for you. Customer has been hang up on by the prev. rep. I’m truly sorry to hear about your experience. Let me see what I can do to make things right. Delayed installation/pushed back too many times I’m sorry you’ve had to deal with this. There must be an explanation why this happened. Let me check on my resources. Customer isn’t happy with the service/ Not getting the value for his money Sad to hear that but I appreciate you bringing this to our attention. Allow me to help you in getting this resolved. NEED TIME TO CONSTRUCT A RESPONSE:   Thanks for that information. Allow me a moment to formulate my response. I understand. I would like some time to construct my reply.😊 I need a moment to construct my reply. Please bear with me. Good question. Let me go ahead and answer those one at a time. 😊 CONCERN IS VERY DIFFICULT TO ANSWER:  While I understand your concern, this situation falls outside my area of expertise. Could you please clarify what you mentioned? I'm sorry, but I'm having a bit of trouble understanding it. I cannot quite catch that. Can you please repeat your concern? Could you please repeat that? I can't quite understand it. Could you please elaborate on that? I'm not entirely clear on your concern. I apologize, but I'm not quite following. Could you explain that again? I apologize, but I'm not quite following. Could you repeat that?