LONG WAIT

Are you willing to wait for the order and complete the delivery?

Have you reached out to the store staff and asked how long will the order to be ready?

If you choose to unassign, you will not be paid for the order. However, orders over 10 minutes will be protected from contract violations and negative reviews. Self-unassigns typically impact a Dasher’s completion rate. However, depending on the reason and whether the Dasher still has available “worry-free unassigns,” they may be unassigned without penalty. If the Dasher has concerns about their On-Time Rating, they should use the Dasher Rewards Pro.

Due to a lack of response, I will be ending the chat. Thank you for contacting DoorDash, and have a wonderful day.Dasher left the chat and called the Dasher to provide further assistance.

Alright, please allow me a moment to contact you.

Provide the Dasher with the instructions for using the in-app process.

Once at the store's location, tap on "?" Select the "Issue with store" option > “Order has long wait time”. 2. The Dasher may choose to unassign or continue waiting for the order.

Let them know that if they choose to unassign, they will not be paid for the order. However, orders over 10 minutes will be protected from contract violations and negative reviews. Self-unassigns typically impact a Dasher’s completion rate. However, depending on the reason and whether the Dasher still has available “worry-free unassigns,” they may be unassigned without penalty. If the Dasher has concerns about their On-Time Rating, use the Dasher Rewards Program, Ratings, Other Benefits tool.