UNDER MEINTENANCE

Opening:

Hello! Thank you for contacting 1-800-Flowers.com. My name is Janna and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

2nd:

We are performing scheduled maintenance at this time. During the maintenance window, email delivery and website information will be paused. I will take the information regarding your order, and as soon as we are able to view your order, a customer service representative will email you back within 24 hours. We really apologize for the inconvenience.

3rd:

May I have your first and last name, the recipient's first and last name, the order number, your phone number, and your e-mail address, please?

4th:

Thank you for providing this information. Rest assured that I've already filled up this information in our system, and you will receive an email confirmation within 24 hours from us. Again, we really apologize for the inconvenience. Is there anything else that I can help you with today?

Close:

I hope you are extremely satisfied with the service that I provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me, and your experience with 1-800Flowers.com. Please click the link you'll find at the bottom of this window when our chat ends. Thank you for chatting with 1-800Flowers.com and have a good day! If you need further assistance please feel free to reach out again.