Mark

Mark Mullens, 01 Mar. 2024 , 02:56am Hi, I just recieved a call from you guys and it was very strange and got disconnected. Regardless, my first question how many lines am I being charged for?

T-Mobile, 01 Mar. 2024 , 02:56am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 01 Mar. 2024 , 02:56am Let’s work on your request. [Read]

Cedrick, 01 Mar. 2024 , 02:58am Hi Mark, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Cedrick, 01 Mar. 2024 , 02:58am Thank you for letting me know about your concern. [Read]

Cedrick, 01 Mar. 2024 , 03:00am As per checking here Mark you have 6 lines active that is currently in your account. [Read]

Cedrick, 01 Mar. 2024 , 03:01am May I kindly know Mark your other concerns? [Read]

Mark Mullens, 01 Mar. 2024 , 03:02am 6 lines? Can you explain? I should have 9699, 6792, 1610

Cedrick, 01 Mar. 2024 , 03:04am To be more specific Mark you have 4 voice lines, 1 Home Internet and 1 watch line. [Read]

Mark Mullens, 01 Mar. 2024 , 03:05am Other than the home internet and the 3 lines I mentioned what is the 4th voice line and watch line?

Cedrick, 01 Mar. 2024 , 03:07am Sure thing Mark! I will provide your bill bread down with lines associated with it. [Read]

Cedrick, 01 Mar. 2024 , 03:08am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Mark Mullens, 01 Mar. 2024 , 03:09am Am i being charged for the iPhone?

Cedrick, 01 Mar. 2024 , 03:12am Yes Mark. [Read]

Cedrick, 01 Mar. 2024 , 03:14am Here is the breakdown Mark!

Galaxy s8 ending with 9699
Galaxy S23 Ultra ending with 6792
Iphone 14 Plus ending with 4473
Galaxy A12 ending with 1610
Home Internet ending with 7646
Galaxy watch line ending with 6545 [Read]

Mark Mullens, 01 Mar. 2024 , 03:17am Why am I still paying for the iPhone and line 4473?

[Privately] Khim, 01 Mar. 2024 , 03:18am Oh! That's a good question, As per carefully checking the iPhone 14 plus attached to line ending 4473, still have a remaining 13 installment left. May I kindly ask if you made changes on that line? [Sent]

Cedrick, 01 Mar. 2024 , 03:18am Oh! That's a good question, As per carefully checking the iPhone 14 plus attached to line ending 4473, still have a remaining 13 installment left. May I kindly ask if you made changes on that line? [Read]

Cedrick, 01 Mar. 2024 , 03:21am Do you perhaps did a change to your account last month? [Read]

Mark Mullens, 01 Mar. 2024 , 03:24am Since January I have been trying to drop this line. What do I habe to do to stop paying for the lost iPhone and line that I do not wish to pay for anymore?

Cedrick, 01 Mar. 2024 , 03:26am I appreciate you Mark for letting us now about what happened. [Read]

Cedrick, 01 Mar. 2024 , 03:27am While I am working on your account Mark, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Cedrick, 01 Mar. 2024 , 03:30am I just want to inform you Mark that I am still here. [Read]

[Privately] Jennifer, 01 Mar. 2024 , 03:32am please check back with cx. are you cancelling the line now? [Sent]

[Privately] Khim, 01 Mar. 2024 , 03:34am I appreciate you for giving me enough time, Mark! As per carefully checking if the device is lost/stolen, we will still settle a payment for the device since it is under device monthly installment and have a remaining installment.

But no worries, as per carefully checking we can file a replacement device for your iPhone 14 plus since it has insurance. And you have a phone that you can use. Shall we proceed with this option? [Sent]

Cedrick, 01 Mar. 2024 , 03:34am I appreciate you for giving me enough time, Mark! As per carefully checking if the device is lost/stolen, we will still settle a payment for the device since it is under device monthly installment and have a remaining installment.

But no worries, as per carefully checking we can file a replacement device for your iPhone 14 plus since it has insurance. And you have a phone that you can use. Shall we proceed with this option? [Read]

Mark Mullens, 01 Mar. 2024 , 03:38am Sure.

Cedrick, 01 Mar. 2024 , 03:38am Perfect! [Read]

Mark Mullens, 01 Mar. 2024 , 03:38am What's the payoff on that?

Cedrick, 01 Mar. 2024 , 03:39am Let me check the details for it Mark! [Read]

Cedrick, 01 Mar. 2024 , 03:43am Here's is the link where you can file a claim Mark
https://mytmoclaim.com/ [Read]

Cedrick, 01 Mar. 2024 , 03:47am No worries! you can access the link where you can file a claim, you might settle a payment for the deductible base on your device make and model. Which will be more cost efficient, than paying for a device that you can't use anymore or getting a new one. Sounds like a plan? [Read]

Mark Mullens, 01 Mar. 2024 , 03:50am Can't I sell it?

Mark Mullens, 01 Mar. 2024 , 03:51am Also, when will I not be billed for that line?

Cedrick, 01 Mar. 2024 , 03:53am That's a good question Mark! [Read]

[Privately] Khim, 01 Mar. 2024 , 03:55am You can actually sell the replacement device and use the it to pay off your iPhone 14 plus, once the device is paid off, your monthly bill will be lower. Sound's good? [Sent]

Cedrick, 01 Mar. 2024 , 03:55am You can actually sell the replacement device and use the it to pay off your iPhone 14 plus, once the device is paid off, your monthly bill will be lower. Sound's good? [Read]

Mark Mullens, 01 Mar. 2024 , 03:55am How much do I owe on that device?

Cedrick, 01 Mar. 2024 , 03:57am Let me check on that Mark. [Read]

[Privately] Khim, 01 Mar. 2024 , 03:59am Got to EC summary under toolbox [Sent]

Cedrick, 01 Mar. 2024 , 04:03am As per carefully checking here Mark you have only 13 payments left in your iPhone 14 plus device. [Read]

Mark Mullens, 01 Mar. 2024 , 04:08am 13 payments of what?

Cedrick, 01 Mar. 2024 , 04:10am for further clarification the 13 payments left are for the iphone 14 plus that you said was lost Mark. [Read]

Mark Mullens, 01 Mar. 2024 , 04:12am I understood that. I'm trying to understand what the total amount of money is owed on the phone. Either a total pay off amount or how much per month for 13 months. Please and thank you

[Privately] Khim, 01 Mar. 2024 , 04:15am Oh sure! As per carefully checking the remaining balance of the device is $624.96. Once it was paid off, we can remove the insurance to is as well and it will make your monthly bill lower. [Sent]

Cedrick, 01 Mar. 2024 , 04:16am Oh sure! As per carefully checking the remaining balance of the device is $624.96. Once it was paid off, we can remove the insurance to is as well and it will make your monthly bill lower. [Read]

[Privately] Khim, 01 Mar. 2024 , 04:16am May I kindly ask if you have further question or clarification with it? [Sent]

Cedrick, 01 Mar. 2024 , 04:16am May I kindly ask if you have further question or clarification with it? [Read]

Mark Mullens, 01 Mar. 2024 , 04:18am When will the line be dropped from my bill?

Cedrick, 01 Mar. 2024 , 04:22am It will be dropped in your bill when you paid it off. [Read]

Mark Mullens, 01 Mar. 2024 , 04:30am So the line itself won't be dropped until the associated device is paid off?

Cedrick, 01 Mar. 2024 , 04:31am Yes Mark that's correct. [Read]

Mark Mullens, 01 Mar. 2024 , 04:31am Okay then that is all I needed today. Thank you

Cedrick, 01 Mar. 2024 , 04:32am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Mark? [Read]

Mark Mullens, 01 Mar. 2024 , 04:34am Great, thank you

Cedrick, 01 Mar. 2024 , 04:34am That's Cool Mark! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Cedrick, 01 Mar. 2024 , 04:34am Did we take care of your reasons for reaching out today completely Mark? [Read]

Mark Mullens, 01 Mar. 2024 , 04:34am Yes.

Cedrick, 01 Mar. 2024 , 04:34am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Cedrick, 01 Mar. 2024 , 04:35am For future reference Mark you may check in the link that I will provide for you to check your bill online.

https://www.t-mobile.com/support/account/whats-impacting-your-bill [Read]

Mark Mullens, 01 Mar. 2024 , 04:36am Thank you

Cedrick, 01 Mar. 2024 , 04:36am Here in T-Mobile we're glad to assist you regarding your bill concern Mark. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]