======================================
1) Inquiry: customer called in regarding oven 
2) Symptom Description: the power of oven is on  and off 
3) Provide error code if present: NA
4) Troubleshooting provided:
Ensure the oven door is not left open for over 1 minute, as this will cause the oven to turn off.= no none of that happened.
If the probe is only partially inserted, the oven will shut off immediately.= there's nothing on right now 
Turn the circuit breaker off for 30 seconds, then turn it back on= customer already reset the breaker but still 
Ensure the range is plugged in securely and the cord is not loose.= customer checked the cord is not loosed.
Verify the appliance requires either a 120V or 240V connection, depending on the model.=  asking 
5) Outcome: ADVISE CUSTOMER   TO CONTACT ELECTRICIAN TO CHECK THE UNIT IF RECEIVING THE RECOMMEND VOLTAGE SINCE THERE IS INTERMITTENT POWER ADVISE CALLBACK IF THE ISSUE PERSIST PROVIDE TICKET NUMBER FOR REFERENCE.
6) Resources used (paste links used): https://asksamsung.com/content/C33000068076-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES 
8) Additional comments or customer response:
   Name:  Kerry Nicole Anderson 
   Model Number: NE63A6511SS/AC
  Phone Number: 2043332240
   Serial Number: 0J4E7DAYB01880H
   Place of Purchase: BRICK 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #345883930
Ticket Number: 2330706584

IN WARRANTY
======================================
1) Inquiry: customer called in regarding the dishwasher 
2) Symptom Description: there was an error on his dishwasher is LE 
3) Provide error code if present: LE
4) Troubleshooting provided:
 = TRY TO DO TROUBLESHOOTING BUT CUSTOMER REFUSE
= INFORM CUSTOMER THE IMPORTANCE OF TS

5) Outcome: provide ISLO 
6) Resources used (paste links used): https://asksamsung.com/content/C33000071215-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Cameron Lynd
   Model Number: DW80F800UWS
  Phone Number: 7056458169
   Serial Number: B00FG9MF900654M
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #345892269
Ticket Number: 2330708444


======================================
1) Inquiry: customer called in regarding fridge
2) Symptom Description: there was a stain on the drawer bin of fridge
3) Provide error code if present:
4) Troubleshooting provided:
Remove the drawer bin

Carefully take out the drawer bin from the refrigerator.
Clean with mild detergent

Wash the bin with mild detergent and warm water.
For tougher stains, use a bleach solution (1 tablespoon of bleach per gallon of water).
5) Outcome: provide islo 
6) Resources used (paste links used): https://asksamsung.com/content/C33000071310-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Amerist Robert 
   Model Number: RF28R6201SR/AA
  Phone Number: 6472965344
   Serial Number: 0bbW43AR703469P
   Place of Purchase: BRICK
9) NCP Parts Needed:
10) HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
11) Sprinklr Case ID: #345912327
Ticket Number: 2330710538


======================================
1) Inquiry: customer called in regarding issue of washer 
2) Symptom Description:  customer having issue with the drainage 
3) Provide error code if present: 5C 
4) Troubleshooting provided:
5) Outcome: TRANSFER TO HOME DEPOT
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Stacey Deschenes
   Model Number: 
  Phone Number: 4035884538
   Serial Number:
   Place of Purchase: HOME DEPOT
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #345918600
Ticket Number: 1152234722 

#345923563 =  1152234764  GALAXY RING
======================================
1) Inquiry: dishwasher and range issue PROVIDE TICKET NUMBER  2330715322
2) Symptom Description:
> dishwasher stop in the middle of the cycle
>broken plastic foot, 
> customer said don't mention the  pervious issue
3) Provide error code if present: NONE 
4) Troubleshooting provided:
= offer VS but customer  can't do because he's baby is sleeping
 =educate customer the importance of doing troubleshooting 
= getting the BOS to verify the purchase date 
5) Outcome: 
 educate customer the importance of doing troubleshooting
= customer disconnect the call
6) Resources used (paste links used):
AI copilot - Dishwasher Stops Mid Cycle [LED Blinking / Flashing,
Control Panel ON, but Cycle Pauses for A While, Turn OFF Mid Cycle, Not
Completing]
https://asksamsung.com/content/C33000072226-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
  VS - Y/N NO
8) Additional comments or customer response:
   Name: Nafis Khan
   Model Number: DW80CG4051SRAA
  Phone Number: 4166704918
   Serial Number: B2L5G8DX100364P
   Place of Purchase: COSTCO
9) NCP Parts Needed: NA
10) HRM Result: NA
11) Sprinklr Case ID: #345948133
Ticket Number: 2330717509

 2330715322
======================================
1) Inquiry: customer called in regarding the ticket number  2330716848
2) Symptom Description:  dishwasher leaking
3) Provide error code if present: LC
4) Troubleshooting provided: 
HRM RESULT
**Check Code Error
[LC] error shown on products around 2026-03-12 11:41:32 has not been
released. ※ Guide customers to proceed with the self-inspection before
service order
Before service order, you can check if the check code that occurred is a
problem for use. Would you like to proceed the self-check?
If your problem is not resolved after the self-check, I will help you
make a reservation for the service.
(Refer the guide on Check code history session)
[LC] : [Leak error]**

leaking at the bottom of the dishwasher
*Check the extent of the leak
-small leak only
*Verify the dishwasher’s usage
-more than 5 times
*Inspect the leak sensor
-LC
*Check for excess suds or detergent
-using tablet
*Inspect the rubber gasket
-no issue on rubber gasket
*Verify drainage issues
-no obstruction

Customer mention that the unit was deliver 5th March 2024
5) Outcome: ISLO
CURTIS E HOME APPLIANCE
Calgary AB, 31.47 Km
403-899 7297
6) Resources used (paste links used): https://asksamsung.com/content/TSG01001021-en
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Wakunyambo  Mubukwanu
   Model Number: DW80B6061US/AA
  Phone Number: 4036519628
   Serial Number: 0JS1GDAWC00093Z
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #345959335
Ticket Number: 2330719068

2330716848
 
======================================
1) Inquiry: customer called in drain issue on washer
2) Symptom Description: there was a clean drain filter  error on his washer.
3) Provide error code if present: ND
4) Troubleshooting provided:
Ensure it is not kinked, bent, or damaged
= customer check there's no damage not kinked or bents. 
Verify it does not form an airtight connection in the standpipe = its all connected.
Make sure the pump filter is not clogged.
Advise cx Make sure the drain hose is not frozen or clogged.
Advise cx Make sure the drain hose is connected to a drain system that is not clogged.
-Advise cx Make sure the drain hose is positioned correctly, depending on the connection type.
Clean the pump filter as it may be clogged.
= after did the troubleshooting issues persist technician required 
5) Outcome:  provide service center via sms
Air Master HVAC Appliances Inc
Brampton, ON, 2.21 Km

Address 61 Maybeck Drive, L6X 0Y8
Operating Hours
Monday to Friday 9 am - 5 pm
Phone Number6479014328

6) Resources used (paste links used):
Ai copilot , Does not drain and/ or spin.https://asksamsung.com/content/C33000070443-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
 VS - Y/N YES
8) Additional comments or customer response:
   Name: Mohsin  Hussain
   Model Number: WH46DBH550EV
  Phone Number: 6475140380
   Serial Number: OC265BDX4006OOD
   Place of Purchase:
9) NCP Parts Needed: NA
10) HRM Result: No pop up from sprnklr
11) Sprinklr Case ID: 345963142
Ticket Number: 2330719786

======================================
1) Inquiry:  customer called in regarding refrigerator issue
2) Symptom Description: the  refrigerator  is not cooling it shows an error code also
3) Provide error code if present: 84C
4) Troubleshooting provided
=customer said the technician  came and saw take the fridge out  technician saw everything in the back  and there is a code coming  84c and the compressor motor that's why is not cooling  so the technician advise me to contact Samsung 
5) Outcome: advise customer to provide as the diagnose slip from the technician that diagnose that the error is from compressor issue 
6) Resources used (paste links used): https://asksamsung.com/content/C33000066002-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]

8) Additional comments or customer response:
   Name: Vani Sharma
   Model Number: RF28HMEDBSR/AA
  Phone Number: 4034556699
   Serial Number: 065L43BK200567T
   Place of Purchase: COAST APPLIANCES 
9) NCP Parts Needed:
10) HRM Result: NO POP UP SPRINKLR
11) Sprinklr Case ID: #345978712
Ticket Number: 2330722437

oow 
1152235792 1152235792 - SAMSUNG PHOME
======================================
1) Inquiry: cci regarding stove issue
2) Symptom Description: the  temp set on 350 but after 20 minutes it comes down to 220 doesn't stay to 350 the baking doesn't work  properly 
3) Provide error code if present: NO ERROR CODE
4) Troubleshooting provided:

With this feature, you can adjust the BAKE temperature by (+) or (-) 35F degrees.

To do so, follow the instructions below or see user manual (Temp Adjust)

 
 This applies to Bake mode ONLY and does not affect other modes, convection bake is designed to keep the temperature 25F degrees lower than the set temperature, this is normal.

 To calibrate the  temperature:

Advise customer to Press the Options (Gear) button for 3 seconds.
Advise customer Press the UP or DOWN button to select #1, and then press START/SET.

Advise customer Press UP or DOWN to select the desired temperature you want to adjust. (between -35 to +35)

Advise customer  Press START/SET to save the changes.

5) Outcome: provide all troubleshooting  but it doesn't work// customer disconnect the call
6) Resources used (paste links used):  Oven Not Maintaining Set Temperature [Oven Temperature is Lower than Set Temperature, Not Accurate, Temp Drop, Oven Calibration, Not Reaching Temperature , https://asksamsung.com/content/C33000071758-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   VS - YES
8) Additional comments or customer response:
   Name: Vincent Seguin
   Model Number: ne63t87115g
  Phone Number: 7055625717
   Serial Number: 0hkp7dcr800046w
   Place of Purchase: COSTCO 2022
9) NCP Parts Needed:NA
10) HRM Result: NO POP UP 
11) Sprinklr Case ID: #345991652
Ticket Number: 2330724434

OOW
======================================
1) Inquiry: customer called in regarding washer 
2) Symptom Description:  washer is very loud its like drum loose or something and not  spinning at all 
3) Provide error code if present:NO
4) Troubleshooting provided:
= advise  customer  that we will do the troubleshooting but she insist because  she is already a senior. she is not physically able to  do that.
= provide nearest service center 
= cannot send sms she can't receive  provide islo via call 
5) Outcome: advise customer that she may contact this service center 

ALBERTA APPLIANCE & REFRIGERATION (4231782)
EDMONTON, 7.96 Km

Address 11918 129 Ave NW, T5E 0N3
Operating Hours
Phone Number(780) 482-4187

6) Resources used (paste links used): AI CO PILOT 
https://asksamsung.com/content/C33000071695-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
  VS - Y/N= NO customer declined
8) Additional comments or customer response:
   Name: Karen Crites
   Model Number: WF45B63000AC
  Phone Number: 2267598339
   Serial Number: 01HD57AT500755R
   Place of Purchase: RONA 
9) NCP Parts Needed:
10) HRM Result: NO  pop up sprinklr 
11) Sprinklr Case ID: #345999927
Ticket Number: 2330726879

======================================
1) Inquiry:  calling regarding a concern with washer
it shows error code SUD which is suds and he told me that he already did
all the troubleshooting steps and it still shoes the error code and it
2) Symptom Description:  washer not working at all at any cycle it stops
at the rinse cycle
3) Provide error code if present: SUD
4) Troubleshooting provided:
Drain the excess water and suds from the washing machine. = 
Clean the soap dispenser to ensure the proper amount of detergent is being used.
Check the load size and adjust accordingly to prevent overloading.
Use the recommended amount of detergent for best results. = customer do all the steps but still there was an error code.
= THEY TRY ALSO TO DRAIN HOSE AND OTHER TROUBLESHOOTING LIKE SELF CLEAN AND  CHECK ALL THE HOSES 
 = ISSUE STILL PERSIST 
5) Outcome: educate customer regarding the proper cleaning and regarding the sud error
6) Resources used (paste links used):
A co pilot https://asksamsung.com/content/C33000070433-en-ca , SUdS Error Code
7) Remote Management or Visual Support Used? [paste 2K ticket here]
 VS -  YES 
8) Additional comments or customer response:
   Name: Ian Mclean
   Model Number: WF45T6000AV/A5
  Phone Number:  9054425144
   Serial Number: 09DB5NBX800196X
   Place of Purchase: 
9) NCP Parts Needed:
10) HRM Result: NO POP UP IN SPRINKLR
11) Sprinklr Case ID: #346010931
Ticket Number: 2330728426
OOW 
2330697876
======================================
1) Inquiry: customer  called in regarding stove warranty  
2) Symptom Description:
3) Provide error code if present:NA
4) Troubleshooting provided:
= asking what kind of warranty he talking about but he does not 
- cannot see the serial number
5) Outcome: customer will callback once he have the serial number 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
  VS - Y/N = NO
8) Additional comments or customer response:
   Name: Mohammad Hamada-alch 
   Model Number: NE63A6511SS
  Phone Number: 6137902894
   Serial Number: 
   Place of Purchase: BEST BUY JUNE 18 2025 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #346040324
Ticket Number: 2330734640

======================================
1) Inquiry: dryer issue
2) Symptom Description: dryer is not heating  and not drying the clothes
3) Provide error code if present:
4) Troubleshooting provided:
> offer vs but customer not in home
> advise customer call us back if she is in the unit.
5) Outcome: customer will callback 
6) Resources used (paste links used): https://asksamsung.com/content/C33000071746-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Sukhbal Gill 
   Model Number: DV25B6800EW
  Phone Number: 7788834824
   Serial Number: 0YD75AEX501928F
   Place of Purchase: its built in condominium  
9) NCP Parts Needed: NO
10) HRM Result: NO POP UP
11) Sprinklr Case ID: #346049190
Ticket Number: 2330735739

======================================
1) Inquiry: customer called in regarding the microwave issue 
2) Symptom Description: a couple of things are wrong with it the door is kind of closing hard and the handle's  now is cracked
3) Provide error code if present:
4) Troubleshooting provided:
> customer is not in the home to do VS
> advise customer to call us back once he is in the home  
5) Outcome: customer will callback 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Taylor Ryerson
   Model Number: ME16A4021AS
  Phone Number: 9027400540
   Serial Number: OCZQ7WTXC00260V
   Place of Purchase: COSTCO   BUY 11 MONTHS AGO 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #346052704
Ticket Number: 2330736208