-NO ANSWER:
UNRESPONSIVE (GHOST SPIEL): STATE THE OPENING SPIEL TWICE: 

Since I'm not getting a response to the other line.  
I'll be disconnecting this call.  
But don't worry, feel free to call us back, anytime.  
Thank you for calling American Home Shield,  
Have a great day. Bye for now!  
========================================================
                                                                                                                 -OPEN:
========================================================
                                                                                          -HELP/ASSURANCE:
Let me help you with your concern,  
And rest assured, I will assist you until the end of this call.  
and for me to pull the account can I have your
========================================================
                                                                                                      -APOLOGIZE:
I do apologize for the inconvenience that it has caused you,  
which the concern is still not resolved, 
And rest assured, I will assist you until the end of this call.  
and for me to pull the account can I have your
========================================================
                                                                                      -HELP/UNDERSTAND:
I do understand you situation right now,
Let me help you with your concern,  
And rest assured, I will assist you until the end of this call.  
and for me to pull the account can I have your
========================================================
                                                                                                                -CLOSE:
========================================================
                                                                                                               -SAVED:
Thank you for keeping your contract with American home Shield.
========================================================
                                                                                        -OFFER ASSISTANCE:
Other than that. Is there anything else that I can assist you?
========================================================
                                                                                                       -RESOLVED: 
I am glad that I was able to assist you today.
========================================================
                                                                                               -NOT RESOLVED: 
Again, we apologize that the issue was not resolved over the phone right now. 
Rest assured that we will look into this matter and provide a solution.
========================================================
                                                                                                            -SURVEY:
By the way Ma'am/Sir 
After this call, 
You will receive a brief survey with a rating of up to 5,
Of how I assisted you today, 
I hope I get the rating of 5 
I really appreciate your feedback in advance,
Thank you for calling American Home Shield, 
Have a good one! enjoy the rest of your day.
========================================================
                                                                                                       -OUTBOUND:
========================================================
                                                                                                   -MISSED CALL:
This is Phillip 
With American Home Shield
We apologize that we missed your call
Please call us back so that we can assist you further
Bye for now, have a good one.
========================================================
                                                                                                       -CB UPDATE:
This is Phillip 
With American Home Shield 
I am calling in to let you know that we are still looking into the matter 
Rest assure I will call back again to update you.
Bye for now, have a good one.
========================================================
                                                                                            -OVERFLOW SPIEL:
I apologize, unfortunately we are unable to transfer you due to high volume of calls coming in, and right now I will create a ticket for supervisor callback one of our supervisor will call you within 24-48 hours, keep your lines open so that we can direct contact you.
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