WRONG ITEMS

I am sorry to hear that you received a wrong item. This is not the experience we want you to have. Let me review your order and see how we can fix this issue for you.

May I know the item you received that is wrong?

May I know the item of size or the color have you received?

To help us track the specific item, could you kindly provide the SKUs? The SKU is the 8-digit style number that starts with the number 2 of your missing item.

Oh, I see. On behalf of Victoria’s Secret, I would like to offer my sincerest apologies. This is definitely not the experience we want you to have.

----------------RETURN POLICY-------------------

I apologize that we sent you a wrong item in your order. To make sure that your are able to enjoy your item as quickly as possible, I am going to send out a replacement. My only request is that you return the original item within the next 30 days using the original paper work. The best method for returning your item is to take it to a store. You can also return the wrong item you received via mail using our return label.

Any items purchased that you don't love may be exchanged or returned, including Sale & Clearance merchandise and items received as gifts. Merchandise must be unwashed, unworn, and otherwise in its original condition.

QT:DWW You must return the item within 30 days. You must return the incorrect item to us either through Victoria's Secret Store or by mail. QUICK TEXT: Return Label Please be advise to return the damaged item by mail or store then I'll be happy to process replacement and check the availability. How does that sound. ?