About the company According to my research, your company is a global contact center outsourcing company and one of the fastest growing companies in the world with more than 5000 employees and 13 employee-centric campuses. 24-7 delivers innovative, quality-driven, customer service solutions, across all industry segments and the important thing is that you support the personal and professional growth of your employee ✔ Competitive Salary Package ✔ Non-Taxable Allowance ✔ HMO on the 31st day ✔ Fun Working Environment What is your expected salary? - Actually, I'm not focusing on salary right now as a call center newbie and have no experience at all. I would gladly accept whatever salary you would offer to me as it is close to my qualifications. what is a call center agent - A call center agent is an individual who on behalf of a company or organization deals with customers' concern, inquiries through telephones, Internet, or emails and ensures that their costumers recieve the best service possible. What is call center - A call center is a centralized department that handles inbound and outbound calls from current and potential customers. Call centers are located either within an organization or outsourced to another company that specializes in handling calls. What is customer service - I would define customer service as helping customers handle issues, helping them find the product they want, and doing your best to have them leave the store pleased. How will you handle irate customers - If I encountered an irate customer or angry customer. The first thing I should do is to remain calm and listen carefully to what the complaints all about. After venting out their frustrations, then that's the time that i will used the ASAP technique. I will Apologize for the problem and acknowledge the customer's frustrations. I will make sure that it has to be sincere so that they will feel that I understand what they are experiencing right now. Sympatize and emphatize to the costumers, I'll say that I'm here to help and I understand why they are upset and proceed to take the responsibility to resolve the problem, assure them that it will resolved as soon as possible. What is BPO - BPO is a Business process outsourcing wherein a third party provider is involved to carry out one or more business function of a company. How do you handle stress First, I will try to remain calm as possible. Drink a lot of water since I had it all whenever I go. Even when I was a service crew, I always drink water to release the tension and then do breathing exercises whenever there's always incoming costumers. Also when I have to do a lot of assignments, projects and quizes at once, I will try to remain calm, think what will I do next. I will based on what's urgent and Important. What is your main goal in life - My main goal in life is to be a part of a company that values hard work and the contributions of the employee. After a couple of years, I want to save up for my own car, for my transportation. And of course to achieve financial stability, and eventually to get a promotion for a higher position in this company. Give me one good reason why I shouldn't hire you - If your not looking for a person who has capability to handle stress and has flexible hrs then you shouln't hire me. Tell me about yourself - Hello My name is eunice d. Bongalos, 22 years old currently studying my 4th year in Bachelor of Science in computer engineering in bestlink college of the philippines. I believe that I will get a lot of opportunities in this field and success towards my goals. As computer engineering student I am knowlegeable in computer software such as MS word, excel and ppt. I'm a good listener, very patient when it comes to work, attentive to details. I also love talking to people, especially to someone I met for the first time. Knowing them is such a warm feeling for me. How long will you stay at the company? I'd like to stay in your company as long as I'm contributing positively at my work, and to my costumer's need. Why should I hire you? You should hire me because I’m a person who knows how to handle stress and pressure. I definitely have the willingness to learn and gain more knowledge about this industry. Where do you see yourself 5 years from now? I see myself working still in this company but with a higher position as a Cyber Threat Analyst or might be a security analyst. 5 years from now I see myself working on that position wherein I can relate to my course as a Computer Engineering student. What can you contribute for this company? As any other costumer service qualification. I think I have those qualification that I can contribute to this company. I am very hardworking, I can do troubleshoots and I love to help people resolve problems which is something that needed for a compny like yours. What will make you leave our company? What make me leave in this compnay might be for this 2 reasons, I'm moving to other city which is far away from this company or I am having personal issues that I think I can't handle anymore that even my work is being affected. But I will try not to get affected by those and I will just focus whenever I am at work. What is good customer service Good customer service is when a customer feels satisfied with the service you offered to them. It is when an agent is eagerly looking for ways or solutions to provide the customer needs and wants. What is your strength and weaknesses I can say that my strengths is that I like to interact with people, share ideas and listen to them, I am also self-motivator. For my weakness I can say that I do multitask, when I do multiple tasks at the same time I feel stressed at the same time so in order to avoid that I scheduled or plan my work based on what is urgent and important. If my work is both important and urgent it will be my priority and the rest will be next and it will make me less stressed.