Documentation Guide

Inquiry – Mandatory! (PROVIDE THE INQUIRY OF THE CUSTOMER)
Symptom Description – If applicable
Error Code – Only if present based on customer issue
Troubleshooting Provided – Mandatory (ALL STEPS MADE WITH THE CUSTOMER, ALL INFORMATION PROVIDED BY THE CUSTOMER AND THE RECOMMENDATION YOU PROVIDED TO THE CUSTOMER)
Outcome of Troubleshooting (detailed) – Mandatory (RESOLUTION PROVIDED TO THE CUSTOMER)
Resources Used – Mandatory (include Copilot and ASK link)
Remote Management or Visual Support Used? – Indicate Yes or No
If Yes: document RS or VS used
If No: document reason (e.g., customer refused, device not turning on, no display, no RS ID available)
Additional Comments/Customer Response –
Name:

Model Number:

Serial Number:

Place of Purchase:

NCP Parts Needed – If applicable
HRM Result – If HRM was used
Sprinklr Case ID – Mandatory (use the Case# from the top left of Sprinklr)