Delivery Issue - Not Delivered I am so sorry that your order did not arrive to your recipient as scheduled. We value your business and understand you are disappointed. Please allow me to resolve this issue for you. Delivery Issue - Late I’m truly sorry that your gift did not arrive as scheduled. This must have been disappointing. We value your business and understand how important it was to you for your gift to arrive on time. Please allow me to help with your concern. Delivery Issue - Early I’m so sorry that your gift arrived earlier than your selected delivery date. Please allow me to resolve this for you. Delivery Issue - Not Delivered but DLC on file** I sincerely apologize that you received a delivery confirmation when your order has not been received. We value your business and understand how important it was to you for your gift to arrive on time. Please allow me to resolve this for you. 1st ATTEMPT - REDELIVERY WITH 20SP Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $20 Savings Pass via email good for your next purchase with us. How does that sound? 2nd ATTEMPT- REDELIVERY WITH REFUND OF SHIPPING AND $20SP We really apologize for the inconvenience this has caused you. I’m more than willing to process a redelivery at the earliest available time at no additional cost, and I would be happy to process the refund of your shipping fee with the $20 Savings Pass for a future order. Would that be okay? Quality Issue I apologize that the product you ordered did not meet your expectations. We value your business and would like to resolve this issue for you. Delivered Wrong Please accept my sincere apologies that your recipient did not receive what you ordered for them. This must have been disappointing. Let me fix this for you. Order Change - Changing Delivery Address** Thank you for your patience. I see that you are reaching out to change the delivery address on your order. I'll be glad to check that for you! Order Change - Changing Delivery Date** Thank you for your patience. I see that you are reaching out to change the delivery date on your order. I'll be glad to check that for you! Order Change - Promo code application** Thank you for your patience. I see that you are reaching out to apply a promotion code on your order. I'll be glad to check that for you! Order Change - Card message Thank you for your patience. I see that you are reaching out about changing the gift message. I can help you with that! RESOLVE redelivery and $20 savings pass its unfair that (recipient) did not receive anything from you, especially on this important occasion. I'll contact our local florist to get this arrangement delivered promptly to make up for the inconvenience. I will send an exclusively $20 dollars saving pass that entitles you to better rates on our items full credit and $20 Saving pass I can see how important this is to you, and I completely understand if I were in your position I'd also request the same thing. Since you feel that you get what you ordered, i will be glad to issue a full refund for you and because you're one of our most valued customers, I will still send a $20 savings pass to your email which you may use in your next order. Please allow to do this for you. IDLE I haven't heard from you in a while, did you need more time? Are you still with me? Looks like you may have stepped away. I am going to disconnect this session, but if you still need assistance please feel free to message us again. Thank you for reaching out to 1800flowers.com. IN TRANSIT Thank you for patiently waiting. Upon checking here, the florist sent us a message that your order is already out on truck for delivery. Our standard delivery hours is between 9am to 8pm going to residence and 9am to 5pm going to business. Rest assured this will be delivered today. STATUS CHECK Thank you for patiently waiting. Upon checking, they haven't contacted us with a delivery confirmation yet. The good thing is, I don't see that there are any issues with the delivery. Please remember that our normal delivery hours are 9:00 am to 8:00 pm in the recipient's time zone. I apologize as we can't guarantee any specific delivery time. You will also receive an email confirmation when the delivery occurs. CLOSING SPIEL Is there's anything else I can help you with? Thank you again for your business with 1-800flowers.com. Have a great day. Microsoft Dynamics Microsoft Dynamics 365 is like a superhero squad of clever business tools that boost efficiency and create amazing customer interactions, helping us level up our game!