The Status Suspended 518 is a fraud related suspension that serves as a warning and the team will manually review the DX's account. This is only a temporary suspension and only lasts for 24-48 hours. 
 Note: Mentioning that this is a fraud-related issue is not allowed as per Global Advocate. 

You may utilize this spiel: 

" I understand this might be frustrating, and I truly appreciate your patience while we take care of this. Upon checking, your account is currently under a quick review to ensure its full security and protection—just a standard step we take to keep things safe for you. Rest assured, this process typically wraps up within 24-48 hours, and you'll be back to dashing in no time. We're here to help every step of the way! " 

This update will serve as guide for maintaining accuracy and efficiency in our case handling, ensuring our Dashers receive the proper support they need. For any questions or clarification, do not hesitate to reach out to Local Advocates or your TEAM LEAD.
Please acknowledge this email with any emoji to confirm your understanding.
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Status Suspended 1200: 

The Forward Status Suspended with ID 1200 is related to a DasherDirect issue. The Dasher has set this card as their payment method, and to remove it, it is necessary to update the payment method.

For this, you may need to send macro 2 UDDI and to macro 2 ARMO consisting the following message.

"In order to remove the block from your account, please update your payment method. Our system is currently showing your DasherDirect account, and updating it is the necessary step to resolve this issue. Once the payment method has been updated, the block should be lifted automatically.
Thank you for your attention to this matter."
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Status Suspended 247: 

The Status Suspended 247 is a fraud related suspension that serves as a warning and the team will manually review the DX's account. This is only a temporary suspension and only lasts for 24-48 hours. 
 Note: Mentioning that this is a fraud-related issue is not allowed as per Global Advocate. 

You may utilize this spiel: 

" I understand this might be frustrating, and I truly appreciate your patience while we take care of this. Upon checking, your account is currently under a quick review to ensure its full security and protection—just a standard step we take to keep things safe for you. Rest assured, this process typically wraps up within 24-48 hours, and you'll be back to dashing in no time. We're here to help every step of the way! " 
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Status Suspended 247: 

The Status Suspended 446 is a fraud related suspension for CANADIAN DASHERS that serves as a warning and the team will manually review the DX's account. This is only a temporary suspension and only lasts up to 72 hours.  You may send macro 1,2 WIT for more information. 
Note: Mentioning that this is a fraud-related issue is not allowed as per Global Advocate. 


These will serve as guide for maintaining accuracy and efficiency in our case handling, ensuring our Dashers receive the proper support they need. For any questions or need clarification, please don't hesitate to reach out to LA or your Team Lead. Please acknowledge this email with any emoji to confirm your understanding.