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BEFORE SENDING ANY OF THESE, SEND FIRST TO SUPERIOR FOR APPROVAL
We appreciate you catching up with your bill and wanting to extend your payment further. The best recommendation we could make is to leave the arrangement as it is. Should you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement.
But if you won't be able to settle the arrangement on time, no need to worry as you will still be eligible to set up a new one. All you have to do is to wait for the system to remove the existing arrangement automatically. We do not have to make a change on our end to make it happen and since you have the T-Mobile app, you just have to keep an eye on it and as soon as the existing arrangement disappears, you can go ahead and set up a new one.
Sounds like a plan?
IF CUSTOMER COULD PAY
YES -
We really appreciate you for clearing some balances on your account. Please wait for the payment arrangement to be automatically removed after few days from the expiry date of your payment arrangement. It is usually around 2 to 3 days. If you still want to extend your payment date, You can set-up another payment arrangement when it gets removed from your account.
Will this work for you?
NO -
We appreciate you for letting us know your current situation. Please wait for the payment arrangement to be automatically removed after few days from the expiry date of your payment arrangement. It is usually around 2 to 3 days. If you still want to extend your payment date. You can set-up another payment arrangement when it gets removed from your account.
Will this work for you?
We really appreciate you for letting us know your current status for your payment arrangement. As of now, we don't have the option to reset the dates for a payment arrangement once set-up. However, you will be given a little extension just in case you miss the date. We still highly advise that you complete the payment arrangement on or before the said date to avoid any service interruption.
Has this answered your inquiry?
OR
We appreciate you catching up with your bill and wanting to extend your payment further. As of now, we don't have the option to reset the dates for a payment arrangement once set-up. However, you will be given a little extension just in case you miss the date. We still highly advise that you complete the payment arrangement on or before the said date to avoid any service interruption.
Will this work for you?
WILL MY SERVICES STILL BE ON? (MISS JHEN REPLIED)
Yes, as long as the existing arrangement is active on your account, your services will stay active. As soon as you make a payment on __, just set up the new arrangement and it should be all good.
FALL OF WILL FALL ON PAST 31 DAYS AND STILL CANT PAY
Thanks for the wait and as per checking your payment arrangement can no longer be modified because it's already past the scheduled date.
But no worries, Although there’s no date yet of when the service would be interrupted but to make sure, We will manage your account for the next 24-48 hours for any update and request for account hold to secure your service. so we can check all the options for you. Would that work for you?