Earn By Time

General Inquiry

Chat:

Thank you for your interest in Earn by Time mode, where Dashers can earn a guaranteed rate for their active time plus 100% of any customer tips and applicable promotions on top. Active time includes the time you’re actively on a delivery - it begins the moment you accept an order and ends once you complete the order, including any wait time at the restaurant or merchant.

The guaranteed hourly rate may vary by time or location, but you’ll always earn the rate you see at the start of your dash. Tips may be less frequent when you choose to earn by time, but the offered rate is calculated so you can earn reliably and build in time to dash to meet your financial goals. Please click here for more information.

Send macro Dasher Inquiries about Earn by Time Mode (2 DIETM)

Dasher is asking if they’re eligible

Chat: Earn by Time mode is currently available in selected cities in the US and Canada . Make sure you have the latest version of the app downloaded. You can click here for more information.

With Empathy- acknowledgement

I understand how important it is to stay informed about your earning options. Currently, Earn by Time mode is only available in select cities across the US and Canada. Please ensure you have the latest version of the app installed.

Send macro Dasher Inquiries about Earn by Time Mode (2 DIETM)

Dasher declined/unassigned from an order
(Earn by Time Mode Pilot/Switched automatically to Earn per offer)

Chat: When you Earn by Time you can decline up to one order per hour. If you decline or unassign yourself from a second order after you have declined or unassigned one in the previous hour your Earn by Time dash will end. You can always immediately start another dash and Earn per Offer. If an order times out because you neither accept nor decline, this will count toward your one decline per hour. Please click here for more information.

With Empathy- acknowledgement

I know it’s important to understand how Earn by Time works so you can make the most of your dash. When using Earn by Time, you can decline or unassign one order per hour. If a second order is declined or unassigned within the same hour, your Earn by Time dash will end.

Don’t worry—you can immediately start a new dash and switch to Earn per Offer. Just a heads-up: if an order times out because you don’t take any action, it will count as your one decline for the hour.

Order was canceled or Dasher unassign from the order

Chat: If you unassign yourself from a delivery, you will unfortunately, not get paid for any of the time spent on that delivery after accepting the order and the unassign will count towards your completion rate. However, If a customer cancels, you will be paid the guaranteed active hourly rate from the time you accept to the time the order is canceled and it will not affect your cancellation rate. You can go ahead and click here for more information.

With Empathy- acknowledgement

We understand that sometimes things don’t go as planned. If you unassign yourself from a delivery, unfortunately, you won’t be paid for the time spent after accepting the order, and it will count towards your completion rate. However, if a customer cancels the order, you’ll still receive the guaranteed active hourly rate from the time you accept the order until it’s canceled, and it won’t impact your completion rate.

Switching from Earn by Time mode to Earn by Order mode!

Chat: Yes! You can always end your dash and start a new one, and select how you want to earn. You can click here for more information.

With Empathy- acknowledgement

Absolutely! You can always end your dash and start a new one whenever you’re ready, giving you the flexibility to choose how you’d like to earn.

Send macro Dasher Inquiries about Earn by Time Mode (2DIETM)

Dasher is asking how they can get paid

Dashers who Earn by Time will see their pay details at the end of each delivery. Instead of base pay or Peak Pay, you will see DoorDash pay, which will be calculated using the guaranteed hourly rate and your total time spent on the delivery— from when you accept an order to when you deliver it, including the wait time at the merchant.

With Empathy- acknowledgement

Dashers using Earn by Time will be able to see their pay details at the end of each delivery. Instead of the usual base pay or Peak Pay, you'll see DoorDash pay, which is calculated based on the guaranteed hourly rate and the total time spent on the delivery—from the moment you accept the order to when it’s completed, including the wait time at the merchant.

Guaranteed hourly rate with Earn by Time mode.

Chat/Phone: Before you start a dash, you will see the hourly rate listed in your Dasher app. This is the guaranteed minimum hourly rate when you use Earn by Time mode. You keep 100% of tips on these orders, but they may be less frequent, so the hourly rate you see will factor that in.

With Empathy- acknowledgement

Dasher inbounds with questions about the Earn More With Higher Ratings pilot.

Chat: Thank you for showing your interest in Earn More With Higher Ratings. With this pilot, eligible Dashers who are Earning by Order (not Earning by Time) get priority access to higher paying orders when they have a customer rating of at least 4.5 and an acceptance rate at or above 50%. Please, feel free to visit the Dasher Help Center for more information about this great program for our Dashers.

With Empathy- acknowledgement

Thank you for your interest in Earn More With Higher Ratings! With this pilot program, eligible Dashers who are earning by order (rather than earning by time) will get priority access to higher-paying orders, as long as they have a customer rating of at least 4.5 and an acceptance rate of 50% or higher.

For more details about this great opportunity for Dashers, feel free to visit the Dasher Help Center!

Dasher inbounds with questions about why is the amount they earned does not match with the offered hourly rate $3.95

Chat/Phone: I just want to set proper expectations. The amount you will see is only the accumulated earnings you will get if you dash in an hour, which does not mean that you will get that amount on top of your total earnings. But keep in mind that earning per hour always depends on how many orders you complete in that hour the moment you accept the order. It's almost the same if you choose earn per offer; the deliveries you complete really matter.

Earn by Time doesn't mean that you will be paid $23, $26, or $29 an hour for each passing hour of your Dash; this also doesn't mean that you will be paid by the dollar amount per delivery.

Earn by Time means you will be paid the dollar amount for each delivery only if that delivery took you an hour to complete. For instance, if a delivery only took you 30 minutes to complete, that would mean that you would be getting half of the dollar amount for that delivery alone, tips and promotions included.