- ONE OF THE TICKETMASTER'S TOOLS THAT PROVIDES US WITH INFORMATION ABOUT ORDERS AND EVENTS. THIS TOOL IS ALSO USE FOR SELLING TICKETS DURING THE EXCHANGGE PROCESS.

- is a DOS-based system that responds to user commands.
- the user must enter specific commands by typing the command after the system prompts and then hittig enter. 
it only accepts commands written in all CAPITALS.

CODE IN 
1. on the tmwin tool view screen, select tools fromthe menu.
2. select opcode management.
3. select code in.
4. click select all code into all markets. you shold be coding into all markets at the start of your shift.
5. click ok
6. enter your opcode and password
7. click ok

CODE IN SUCCESS
1. a pop-up appears on thr screen confirming that the operation was successful.
the next prompt appears only afterr a successful log in.

CODE IN FAILURE
if a failure warning appear or the successful log in update does notpop up, you should try to code into each market one at a time manually.

CODE IN SPECIFIC MARKET

CODE OUT
1. on the tool view screen, select tools from the menu.
2. select opcode management
3. select code out
4. click select all to code out of all markets
5. click ok
a pop up appears on the screen confirming that the code out was successful.

WHAT ARE MARKETS?
TICKETMASTER HAS CATGORIZED THE UNITED STATES INTO REGIONS KNOWN AS MARKETS.

all orders and evets are market-specific.
most markets are specific to a geographical region but there may be exceptions.
a city may be included in multiple markets
a market may include multiple states.
apollo search - market list

USING TMWIN
locate order
locate event
update account info
sell tickets

LOCATE AN ORDER
ORDER NUMBER
PHONE NUMBER
EVENT AND FAN NAME
CREDIT CARD