3/19/2024 · Offline Notepad

TRAVIS FRANKLIN

N/A, 20 Mar. 2024 , 12:00am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 20 Mar. 2024 , 12:00am My address keeps changing to an unknown address on my tmobile account

T-Mobile, 20 Mar. 2024 , 12:00am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 12:00am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 12:00am [Rich Content] [Read]

Visitor, 20 Mar. 2024 , 12:00am Yes, I am a customer!

T-Mobile, 20 Mar. 2024 , 12:00am [Rich Content] [Read]

T-Mobile, 20 Mar. 2024 , 12:01am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:01am Hi travis, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Visitor, 20 Mar. 2024 , 12:02am Ok

Nikkaeunice, 20 Mar. 2024 , 12:02am May I kindly ask what is the address that you would like to have ? [Read]

Visitor, 20 Mar. 2024 , 12:02am My address is 714 Lenox Place, Goodlettsville, TN 37072

Visitor, 20 Mar. 2024 , 12:03am Online it shows a different address as my billing address.

Visitor, 20 Mar. 2024 , 12:03am How does it keep changing ? My billing address is the same as my home address which is the 714 lenox pl

Visitor, 20 Mar. 2024 , 12:03am Online it shows a burgess street

Nikkaeunice, 20 Mar. 2024 , 12:04am Thank you for providing me that information, I understand how important it is to get the right address on your account to keep the service on the right place, May I kindly ask if you have a screenshot for when this has happened? [Read]

Visitor, 20 Mar. 2024 , 12:05am Its been recuuring . I can try to take a screenshot .

Nikkaeunice, 20 Mar. 2024 , 12:05am Got it! Thank you for doing that for me! [Read]

Visitor, 20 Mar. 2024 , 12:06am [Image]

Nikkaeunice, 20 Mar. 2024 , 12:08am Thank you so much for providing me the screenshot, I am currently checking on the information that you have given me here on my end. Please bear with me [Read]

Nikkaeunice, 20 Mar. 2024 , 12:09am Can I kindly confirm if 714 Lenox Place
Goodlettsville, TN 37072-1888 is the right address? [Read]

Nikkaeunice, 20 Mar. 2024 , 12:14am Hi Travis upon checking here on your account rest assured that your E911, PPU and billing address are all addressed to 714 LENOX PLACE GOODLETTSVILLE, TN 37072-1888, just to confirm may I kindly ask what is the address connected to your payment card? [Read]

Visitor, 20 Mar. 2024 , 12:25am Thank you. Yes, 714 Lenox Place is the correct address

Visitor, 20 Mar. 2024 , 12:26am Why does it show a different address online

Visitor, 20 Mar. 2024 , 12:26am I have never had that other address

Visitor, 20 Mar. 2024 , 12:27am My payment card and everything is with my address 714 lenox place

Nikkaeunice, 20 Mar. 2024 , 12:29am I get your concern, I know you just don't want to have a different billing address for that. May I kindly ask if you are currently placing an order? [Received]

Nikkaeunice, 20 Mar. 2024 , 12:39am What I can do for you is to double check the information here on my end to see if they got the right billing address, will that works for you? [Sent]

Nikkaeunice, 20 Mar. 2024 , 01:01am Hi Travis I am still here and I would love to help you out on your concern, May you please let me know if how would you like to proceed with the option that I have offered you? [Sent]

CRISTAL GARCIA

Cristal Garcia, 20 Mar. 2024 , 12:11am Hello

T-Mobile, 20 Mar. 2024 , 12:11am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 12:11am In a few words, what would you like to do today? [Read]

Cristal Garcia, 20 Mar. 2024 , 12:12am I would like to know how much my bill will be if I get the Apple Watch

T-Mobile, 20 Mar. 2024 , 12:12am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 12:12am [Rich Content] [Read]

Cristal Garcia, 20 Mar. 2024 , 12:13am I would like to speak to someone

T-Mobile, 20 Mar. 2024 , 12:13am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:14am Hi Cristal, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:15am It's great that you are thinking about buying an apple watch, will you also be adding a line for that? [Read]

Cristal Garcia, 20 Mar. 2024 , 12:16am Hello I would like to add it to 0129 line

Cristal Garcia, 20 Mar. 2024 , 12:16am I just want to know how much will my bill come out with that added

Nikkaeunice, 20 Mar. 2024 , 12:17am Got you on that Cristal! Let me check on it for you, may I kindly ask what apple watch would you like to have ? [Read]

Cristal Garcia, 20 Mar. 2024 , 12:17am Black series 9 45mm

Nikkaeunice, 20 Mar. 2024 , 12:18am That's a great choice! I'll look on it here in my end, please give me a few minutes to check will that be alright? [Read]

Cristal Garcia, 20 Mar. 2024 , 12:19am Okay no problem

Nikkaeunice, 20 Mar. 2024 , 12:19am Thank you so much for your patience Cristal~! [Read]

Cristal Garcia, 20 Mar. 2024 , 12:20am No problem

Nikkaeunice, 20 Mar. 2024 , 12:23am Just to confirm are you planning to pair the iPhone 14 pro max to your apple watch? [Read]

Cristal Garcia, 20 Mar. 2024 , 12:23am Yes

Nikkaeunice, 20 Mar. 2024 , 12:26am Got you on that just to set proper expectations with you, in order to connect the two devices you will need to add a line for the apple watch, I will also look a promotion for you in order to lessen your bill. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:27am I will just be checking on your request about the bill, please bear with me as I make the calculations. Thank you! [Read]

Cristal Garcia, 20 Mar. 2024 , 12:28am I just want the Apple Watch so I can use it with my iPhone 14 Pro Max

Nikkaeunice, 20 Mar. 2024 , 12:31am I understand your concern Cristal, currently it is required to add a service line for the series that you want for it to be available for installments. The good thing here is incase your phone is turned off or far away from you, you will still be able to receive call and text even without the wifi. [Read]

Cristal Garcia, 20 Mar. 2024 , 12:32am Oh no I don’t want that

Cristal Garcia, 20 Mar. 2024 , 12:32am I just want the gps one

Cristal Garcia, 20 Mar. 2024 , 12:33am I don’t want to add another line

Nikkaeunice, 20 Mar. 2024 , 12:35am I get your request Cristal, as of now gps watch is not available, what I can suggest is you can add a line and if you did not like the service then you can cancel the line after 2-3 months and still be able to keep your watch. Will that works for you? [Read]

[Privately] Richelle, 20 Mar. 2024 , 12:42am for the voice line: it will be converted to 1 plan which is $75
watch line: $15
eip for the watch [Sent]

[Privately] Richelle, 20 Mar. 2024 , 12:42am https://c2.t-mobile.com/plans-features/postpaid-plans-retired

1 Line: $70 with AutoPay / $75 Regular

Plan SOC: FRLTUNL [Sent]

Nikkaeunice, 20 Mar. 2024 , 12:47am Another option for you is to covert your line into a single line:

for the voice line: it will be converted to 1 plan which is $75
watch line: $15
EIP for the watch: $22.09

Which will be: $112.09

Would you like to go with this option? [Sent]

Nikkaeunice, 20 Mar. 2024 , 01:01am Hi Cristal I am still here and I would love to help you out on your concern, May you please let me know if how would you like to proceed with the option that I have offered you? [Sent]

Nikkaeunice, 20 Mar. 2024 , 01:26am Hello there Cristal! I have tried calling you, but it seems you are currently engaging with something. No worries, I will keep notes of our chat so that if you want to come back with your concern then we can continue, you can also contact our customer care at 1-800-937-8997 and you can also refer to this link for reference for the watch deals:

https://www.t-mobile.com/offers/smartwatch-deals

Have a great rest of your day! [Sent]

KRYSTAL EDWARDS

Krystal Edwards, 20 Mar. 2024 , 12:43am Cancel the Samsung watch line. I'm switching to Apple and I don't have the galaxy anymore.

T-Mobile, 20 Mar. 2024 , 12:43am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 12:43am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 12:43am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:44am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Cancelling of lines is like a heartbreak to us. [Read]

Krystal Edwards, 20 Mar. 2024 , 12:45am I understand but I don't need two watch lines.

Nikkaeunice, 20 Mar. 2024 , 12:45am I understand your request Krystal, may I kindly ask if you have considered getting a tablet? In that way, we can convert the line and you won't have to pay for reactivating it? [Read]

Krystal Edwards, 20 Mar. 2024 , 12:46am What are my options and the prices?

Krystal Edwards, 20 Mar. 2024 , 12:48am Obviously switching to Apple I would want to stay there. I also just dropped $1k with you guys upgrading so I don't want to drop more money

Nikkaeunice, 20 Mar. 2024 , 12:48am I will gladly check them out for you! Do you have a tablet in mind so we can start with that? [Read]

Krystal Edwards, 20 Mar. 2024 , 12:49am An apple preferred

Nikkaeunice, 20 Mar. 2024 , 12:50am I clearly get your concern, you wouldn't want to pay more for the line you don't want. I will be looking for a tablet for you please bear with me Krystal. Thank you! [Read]

Krystal Edwards, 20 Mar. 2024 , 12:50am Ipad 9th generation. Looks like it wouldn't add a ton to my bill

Krystal Edwards, 20 Mar. 2024 , 12:51am But don't want to pay anything today

Nikkaeunice, 20 Mar. 2024 , 12:52am Got you! That is a great choice. I'll look into it now, we can work on your request of not paying anything today after we settle on the price of the tablet. [Read]

Krystal Edwards, 20 Mar. 2024 , 12:52am Okay please let me know

Krystal Edwards, 20 Mar. 2024 , 12:54am Or the 10th generation in yellow

Nikkaeunice, 20 Mar. 2024 , 12:55am Alright! please bear with me I am still checking for the device that you want and I will look for a promotion for you. [Read]

Nikkaeunice, 20 Mar. 2024 , 12:56am Just to confirm the line that you want to have converted is the line ending 1650? [Read]

Krystal Edwards, 20 Mar. 2024 , 12:56am Yes the one with galaxy watch attached.

Krystal Edwards, 20 Mar. 2024 , 12:57am Tomorrow I will pair the apple watch with the 7850 number when I switch phones

Nikkaeunice, 20 Mar. 2024 , 12:58am Oh that is great to know! I'm excited for you! [Read]

Krystal Edwards, 20 Mar. 2024 , 12:59am Thanks.

Nikkaeunice, 20 Mar. 2024 , 01:00am Great! I would just like to ask Krystal what is the memory capacity that you would like for the iPad 10th gen ? [Read]

Krystal Edwards, 20 Mar. 2024 , 01:01am Whichever i can get with paying nothing today. Ideally thr 256 would be amazing but I can do the 64 if I get it with nothing down

Nikkaeunice, 20 Mar. 2024 , 01:02am Got you on that I'll do my best to have your request be approved! [Read]

Krystal Edwards, 20 Mar. 2024 , 01:04am What's next

Nikkaeunice, 20 Mar. 2024 , 01:07am I am still checking on the device that you have requested. Currently I am doing a bill breakdown for the two device. Please bear with me. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:07am Okay

Nikkaeunice, 20 Mar. 2024 , 01:12am Apple iPad 9th gen
Due today: $463.28
Plan (Tablet 500MB TI)-$0.00
Apple iPad 9th gen (price)- $425.73
Deposit and charges- $5.00
Tax- $32.55

Monthly price: $11.43
Plan (Tablet 500MB TI)-$10.00
Apple iPad 9th gen (price)- $1.43 [Read]

Nikkaeunice, 20 Mar. 2024 , 01:12am Thank you for your patience I am still doing the breakdown for the 10th gen. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:13am What does that mean? I'd have to pay $463.28 today for the 9th generation?

Nikkaeunice, 20 Mar. 2024 , 01:16am Apple iPad 10th gen
Due today: $613.08
Plan (Tablet 500MB TI)-$0.00
Apple iPad 10th gen (price)- $565.73
Deposit and charges- $5.00
Tax- $42.35

Monthly price: $11.43
Plan (Tablet 500MB TI)-$10.00
Apple iPad 10th gen (price)- $1.43

Here is for the 10th gen with 64 GB [Read]

Nikkaeunice, 20 Mar. 2024 , 01:17am As per your question, I have tried working in with your credit to see if you are eligible for a no down payment but the best that I can reduce it for you is the deduct the $34.26 for your account. [Read]

Nikkaeunice, 20 Mar. 2024 , 01:19am Would you like to go with this option? [Read]

Krystal Edwards, 20 Mar. 2024 , 01:19am Okay. I can not afford to put more money into this. So at the point we would have to cancel the line. Would the Samsung tab be free?

Nikkaeunice, 20 Mar. 2024 , 01:21am I'll check on the Samsung tab for you but like I have said the deduction credit for down payment would be $34.26 so the down payment will be the (downpayment) minus (the deduction credit which is $34.26). [Read]

Nikkaeunice, 20 Mar. 2024 , 01:23am I really appreciate you for finding a way to not cancel the line, as much as I would love to help you out on your request the numbers that I am working with only provided that for the deduction for the down payment. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:26am Okay I just wanted to check on the galaxy tab cause it said on us. If that won't work we will have to cancel

Nikkaeunice, 20 Mar. 2024 , 01:28am Got you on that I am currently working on the Samsung Galaxy Tab A9+ 5G for you please bear with me, Thank you so much Krystal. [Read]

Nikkaeunice, 20 Mar. 2024 , 01:31am Samsung Galaxy Tab A9+
Due today: $266.41
Plan (Tablet 500MB TI)-$0.00
Samsung Galaxy Tab A9+)(price)- $241.74
Deposit and charges- $5.00
Tax- $19.67

Monthly price: $11.43
Plan (Tablet 500MB TI)-$10.00
Samsung Galaxy Tab A9+(price)- $1.43 [Read]

Nikkaeunice, 20 Mar. 2024 , 01:32am Thank you so much for your patience Krystal, here is the bill breakdown for the Samsung Galaxy Tab A9+, would you like to consider this option? [Read]

Krystal Edwards, 20 Mar. 2024 , 01:32am No I don't have the funds to put down a payment

Nikkaeunice, 20 Mar. 2024 , 01:35am I understand Krystal. Would you like to have the line just cancelled? [Read]

Krystal Edwards, 20 Mar. 2024 , 01:35am Yes

Nikkaeunice, 20 Mar. 2024 , 01:37am Alright! It is sad to know that I wasn't able to change your mind, but I will definitely help you out on the cancellation. Please wait a moment. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:40am There is one other option.

Krystal Edwards, 20 Mar. 2024 , 01:40am What about another sync kids watch

Nikkaeunice, 20 Mar. 2024 , 01:44am Alright! I will search it up for you? [Read]

Nikkaeunice, 20 Mar. 2024 , 01:44am Please bear with me! [Read]

Nikkaeunice, 20 Mar. 2024 , 01:47am Thank you so much for bringing this option to us, we appreciate your time and effort, please bear with me while I check on this. [Read]

Nikkaeunice, 20 Mar. 2024 , 01:51am T-Mobile SyncUP KIDS
Due today: $151.92
SyncUP KIDS™ Watch-$0.00
T-Mobile SyncUP KIDS(price)- $139.74
Deposit and charges- $5.00
Tax- $12.18

Monthly price: $16.43
SyncUP KIDS™ Watch-$15.00
T-Mobile SyncUP KIDS(price)- $1.43 [Read]

Nikkaeunice, 20 Mar. 2024 , 01:52am Thank you so much for waiting here is the bill breakdown for the watch. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:52am Okay looks like everything would have a down payment. Please go forward with canceling the line for 1650

Nikkaeunice, 20 Mar. 2024 , 01:54am I get your concern Krystal, I am sure both of us don't want to cancel the line for 1650. Thank you for giving me time to present you with options for this. I really appreciate your patience and cooperation in keeping this line. If you really wish to cancel the line then I will do my best to assist you. [Read]

Krystal Edwards, 20 Mar. 2024 , 01:54am Please cancel

Nikkaeunice, 20 Mar. 2024 , 01:57am Alright! upon checking here your line 1650 currently have a promotion that deducts $12.50 from your samsung watch, I can see here that you have 1 installment left would you like to consider the option of letting the watch be fully paid off using the promotion and cancel it then? [Read]

Krystal Edwards, 20 Mar. 2024 , 01:58am Yes will that happen today

Krystal Edwards, 20 Mar. 2024 , 01:58am The watch has been lost.

Nikkaeunice, 20 Mar. 2024 , 02:01am Oh! well I would just like to give out this information because since if you remove the line right now the discount of 12.50 will be removed from your account. So what you will be paying will be $21.5 for the line 1650. Will that works for you? [Read]

Krystal Edwards, 20 Mar. 2024 , 02:02am If I make the last payment of 12.50 can you cancel it

Krystal Edwards, 20 Mar. 2024 , 02:04am Paid the last installment can you cancel now

Nikkaeunice, 20 Mar. 2024 , 02:04am Thank you so much for the payment Krystal, we appreciate your kind cooperation with us. I will now cancel the line for you. Please bear with me. [Read]

Nikkaeunice, 20 Mar. 2024 , 02:08am Please be advised that the cancelation may be effective at the end of your cycle on 7th to avoid prorated charges. Shall we proceed? [Read]

Krystal Edwards, 20 Mar. 2024 , 02:09am Yes

Nikkaeunice, 20 Mar. 2024 , 02:12am Thank you so much for your patience Krystal! I have the line cancelled the changes will be on your next cycle which is on the 04/7/2024. While I got you here, may I know if there is anything else I can help you with aside from this? [Read]

Krystal Edwards, 20 Mar. 2024 , 02:14am No thanks

Nikkaeunice, 20 Mar. 2024 , 02:15am Got you on that Krystal! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

Nikkaeunice, 20 Mar. 2024 , 02:25am It seems you are currently engaging with something, no worries I will not take more of your time. Here in T-Mobile we're glad to assist you regarding your cancellation. Just a quick recap of what we did today:
-We tried looking for option using your suggestion regarding the conversion of the line that you wished to be cancelled.
-We have cancelled the line ending 1650 and it will take effect on your next billing cycle which is 4/7/2024

We hope our service and work brought a smile to your face and made your life just a little easier. Thank you so much for your cooperation, suggestions and patience with this concern, It was fun talking to you. Have a great rest of your day! Good bye for now Krystal! [Sent]

UNKNOWN USER

sms_196647292011_3175234339, 20 Mar. 2024 , 01:51am We have already paid

T-Mobile, 20 Mar. 2024 , 01:51am Hi there! T-Mobile's Virtual Assistant here! 👋 [Sent]

T-Mobile, 20 Mar. 2024 , 01:51am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Sent]

T-Mobile, 20 Mar. 2024 , 01:51am Let’s work on your request. [Sent]

T-Mobile, 20 Mar. 2024 , 01:51am In order to pull up your account information, please log in here: https://t-mo.cc/b70ttuxc6i . T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Sent]

sms_196647292011_3175234339, 20 Mar. 2024 , 01:51am Not receiving bills

T-Mobile, 20 Mar. 2024 , 01:51am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]

Nikkaeunice, 20 Mar. 2024 , 01:52am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! To further help you can I please ask you to answer the Authentication form? [Sent]

Nikkaeunice, 20 Mar. 2024 , 01:52am In order to pull up your account information, please log in here: https://t-mo.cc/hb7nb8zlki . T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Sent]

[Privately] Richelle, 20 Mar. 2024 , 02:17am Could you ask the customer if he's paying for the line that he used for chatting us which is 4339? [Sent]

EDWARD MASSEY

Edward Massey , 20 Mar. 2024 , 02:19am U too, Esther. Enjoy ur day and Thanks..

T-Mobile, 20 Mar. 2024 , 02:19am Hi there! T-Mobile's Virtual Assistant here! 👋 [Sent]

T-Mobile, 20 Mar. 2024 , 02:19am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Sent]

T-Mobile, 20 Mar. 2024 , 02:19am Let’s work on your request. [Sent]

T-Mobile, 20 Mar. 2024 , 02:20am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]

Nikkaeunice, 20 Mar. 2024 , 02:20am Hi Edward, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It seems like one of the representatives has already resolved your concern. Just to make sure, may I know if there is anything else I can help you with aside from this?

I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Sent]

AVI ADULLA

RAVI ADULLA, 20 Mar. 2024 , 02:45am Yes

T-Mobile, 20 Mar. 2024 , 02:45am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 02:45am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 02:45am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 20 Mar. 2024 , 02:47am Hi Ravi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It seems like you have been disconnected to one of the representatives. [Read]

RAVI ADULLA, 20 Mar. 2024 , 02:47am Hi Eunice

Nikkaeunice, 20 Mar. 2024 , 02:48am Hi Ravi! How are you doing today? [Read]

Nikkaeunice, 20 Mar. 2024 , 02:48am May I kindly confirm if you would just like to have your device unlock since I read in your previous conversation that you have paid for it already. Is that correct? [Read]

RAVI ADULLA, 20 Mar. 2024 , 02:48am That’s correct

RAVI ADULLA, 20 Mar. 2024 , 02:48am 2106059229

Nikkaeunice, 20 Mar. 2024 , 02:50am It's the Apple iPhone 14 Pro Max correct? I can see here that it is already been fully unlocked! While I have you here do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

RAVI ADULLA, 20 Mar. 2024 , 02:51am No, the actual device is iPhone 12 which is financed

RAVI ADULLA, 20 Mar. 2024 , 02:51am But I am the my number in iPhone 15

RAVI ADULLA, 20 Mar. 2024 , 02:51am Sorry iPhone 14

Nikkaeunice, 20 Mar. 2024 , 02:51am Alright got you on that! I'll look into it now thank you so much for confirming this for me. [Read]

Nikkaeunice, 20 Mar. 2024 , 02:53am May I kindly ask if you have the IMEI of the iPhone 12? [Read]

RAVI ADULLA, 20 Mar. 2024 , 02:54am I don’t have it handy right now. Is there any alternative?

Nikkaeunice, 20 Mar. 2024 , 02:55am Got you on that! I'll check here on my end for other possible options! your patience is greatly appreciated. Thank you! [Read]

Nikkaeunice, 20 Mar. 2024 , 02:59am May I kindly ask if you have used the iPhone 12 before on one of the lines here in T-mobile? [Read]

RAVI ADULLA, 20 Mar. 2024 , 03:00am Not used

RAVI ADULLA, 20 Mar. 2024 , 03:00am Just availed on promotion but not used

Nikkaeunice, 20 Mar. 2024 , 03:01am Got you on that! Here in T-mobile we have certain conditions in order to unlock the device, currently you need to use the phone for 40 days so that we can unlock it for you. Will you be okay with that option? [Read]

Nikkaeunice, 20 Mar. 2024 , 03:06am Hi Ravi I am still here and I would love to help you out on your concern, May you please let me know if how would you like to proceed with the option that I have offered you? [Sent]

RAVI ADULLA, 20 Mar. 2024 , 03:08am I cannot use any more. If you want I will share IMEI later

Nikkaeunice, 20 Mar. 2024 , 03:09am I have already gotten your IMEI upon checking the warranty on your account. May I please know the reason why you cannot use the phone? [Read]

Nikkaeunice, 20 Mar. 2024 , 03:17am Thank you for answering my call. It was a pleasure talking to you, as per your device we really need 40 days of usage for it to be fully unlocked. Here in T-Mobile we're glad to assist you regarding your device unlock. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! Bye for now Ravi~! [Received]

PATRICK MAELLARO

Patrick Maellaro, 20 Mar. 2024 , 02:25am I made a payment today for the past due amount and it applied it for the not late payment

T-Mobile, 20 Mar. 2024 , 02:25am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 02:25am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 02:25am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Patrick Maellaro, 20 Mar. 2024 , 02:25am Ty you know it's taking everything in me to not tell you guys to take your phones and plans and shove it nothing is right ever

Patrick Maellaro, 20 Mar. 2024 , 02:26am I made a payment for my past due amount and it applied it for the none late payment and still has a past due amount

Patrick Maellaro, 20 Mar. 2024 , 02:26am Nothing is ever right the phone service sucks and you guys never do anything about it even tho I call every other day complaining

Nikkaeunice, 20 Mar. 2024 , 02:26am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I understand where you are coming from Patrick, I'll check on this information on your account please bear with me. Is that alright? [Read]

Patrick Maellaro, 20 Mar. 2024 , 02:27am Yeah

Patrick Maellaro, 20 Mar. 2024 , 02:27am I'm seriously really contemplating just switching companies

Patrick Maellaro, 20 Mar. 2024 , 02:28am I just changed my bill to have none of the perks so it wouldn't cost so much every month and now it's even more

Patrick Maellaro, 20 Mar. 2024 , 02:29am Just please fix the payment i made be the past due amount so my shitty service doesn't get shut off till I figure something else out

Nikkaeunice, 20 Mar. 2024 , 02:30am I understand Patrick, this is not the experience that we would like you to have here in T-mobile and we appreciate you so much for keeping up with your bills. Upon checking your account you had a past due of $69.13 and you have already paid it off, so you do not have a past due as of today. [Read]

Nikkaeunice, 20 Mar. 2024 , 02:34am We don't wish for you to switch servers because we want you to stay here with us on T-mobile. I'll make sure to give you the answers that you want to give you the best service here in T-mobile. [Read]

Nikkaeunice, 20 Mar. 2024 , 02:34am As per your service rest assured that it will remain active since you have no past due on your account. Do you have any clarifications regarding this concern? [Read]

Nikkaeunice, 20 Mar. 2024 , 02:41am Since your account is currently active, would you like to set up a new payment arrangement with two installment for your monthly bill? [Read]

Patrick Maellaro, 20 Mar. 2024 , 03:03am Everyone I talk to there is supposedly helping me out nothing gets done

Patrick Maellaro, 20 Mar. 2024 , 03:04am Ty for checking that it went towards the balance owed.

Nikkaeunice, 20 Mar. 2024 , 03:06am I understand, I really wish to help you out with your other concern to make sure that your views for the previous agent that you have talked to will be changed into a positive one. Checking your bill is just a small thing to help you out. Do you have any other concern that you would like to be addressed? [Read]

KEVIN ROSA

k ro, 20 Mar. 2024 , 03:18am Hi my Apple tv isn't working still

T-Mobile, 20 Mar. 2024 , 03:18am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 20 Mar. 2024 , 03:18am Let’s work on your request. [Read]

T-Mobile, 20 Mar. 2024 , 03:18am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 20 Mar. 2024 , 03:19am Hi K, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask what is the error you are getting on your end? [Read]

k ro, 20 Mar. 2024 , 03:21am When I first signed up it worked then it started saying to sign up for free trial & not letting me watch

Nikkaeunice, 20 Mar. 2024 , 03:22am Thank you for bringing this information to us, may I kindly ask if you were you able to sign up again ? [Read]

k ro, 20 Mar. 2024 , 03:23am Not sure what you mean

k ro, 20 Mar. 2024 , 03:23am Right after I signed up the next day it started doing this

Nikkaeunice, 20 Mar. 2024 , 03:24am I meant to say if after signing you out, were you able to open your account again? [Read]

k ro, 20 Mar. 2024 , 03:25am Yes

Nikkaeunice, 20 Mar. 2024 , 03:26am Got you on that were you able to successfully redeem the Apple Tv+ ? [Read]

k ro, 20 Mar. 2024 , 03:27am Yes but the following day or later the same day it would start to say sign up for free trial

[Privately] Richelle, 20 Mar. 2024 , 03:30am what error is he getting? [Sent]

Nikkaeunice, 20 Mar. 2024 , 03:30am I understand your concern and I know that we need to resolve this quickly, let me just look into it more for you. [Read]

k ro, 20 Mar. 2024 , 03:31am No problem

Nikkaeunice, 20 Mar. 2024 , 03:34am I am still checking on your account K, currently I have confirmed that you were able to redeem it. I am now looking for possible solutions for you. [Read]

k ro, 20 Mar. 2024 , 03:34am Ok

Nikkaeunice, 20 Mar. 2024 , 03:37am Thank you so much for your patience, were you able to use the line number ending 9946 in signing up? [Read]

k ro, 20 Mar. 2024 , 03:37am Yes

Nikkaeunice, 20 Mar. 2024 , 03:39am Thank you for confirming, may I kindly ask for a screenshot of the error that you are having ? [Read]

k ro, 20 Mar. 2024 , 03:41am There's no error. I sign in to Apple & it's not recognizing my free account it's asking me to input credit card & other info in order to watch

k ro, 20 Mar. 2024 , 03:43am [Image]

Nikkaeunice, 20 Mar. 2024 , 03:45am Thank you so much for providing me the screenshot I will be checking on your promotion here in my end. [Read]

k ro, 20 Mar. 2024 , 03:46am Ok

Nikkaeunice, 20 Mar. 2024 , 03:49am Thank you for your patience K, upon checking here we can do some troubleshooting for your account. [Read]

k ro, 20 Mar. 2024 , 03:50am Ok

Nikkaeunice, 20 Mar. 2024 , 03:50am Did you make any changes in your account like plan change? [Read]

k ro, 20 Mar. 2024 , 03:50am No

k ro, 20 Mar. 2024 , 03:51am Is there any way to just refresh the add on?

k ro, 20 Mar. 2024 , 03:51am Or benefit

Nikkaeunice, 20 Mar. 2024 , 03:52am I am trying to it here on my end to send you the sms but it is showing that you are already able to redeem it. [Read]

Nikkaeunice, 20 Mar. 2024 , 03:54am What I can do for you now is to transfer you to out tech team to perform advance troubleshooting, are you available for a call right now? [Read]

k ro, 20 Mar. 2024 , 03:55am Yes

Nikkaeunice, 20 Mar. 2024 , 03:56am Got you on that! I will be calling you on line ending 9946. Please expect my call so I can transfer you, Thank you! [Read]

Nikkaeunice, 20 Mar. 2024 , 03:57am Thank you so much for answering my call were you able to talk to someone? [Read]

k ro, 20 Mar. 2024 , 03:57am Hi I was transferred & it said non-working # & hung up

Nikkaeunice, 20 Mar. 2024 , 03:57am Alright thank you for confirming I will dial up again. [Read]

Nikkaeunice, 20 Mar. 2024 , 03:59am I will be calling again, Thank you! [Read]

k ro, 20 Mar. 2024 , 03:59am Ok

Nikkaeunice, 20 Mar. 2024 , 04:00am Thank you again for answering my call, I'm gonna keep the conversation open as long as I can to make sure that you are able to get help. Were you able to talk to someone this time? [Read]