1. Ask cx their EID
   
2. Confirm which line then check
3. Toolbox > One time PIN
4. Appreciate your cooperation and kind patience, Gokul! I've sent a one time pin. Could you please send it here? Then:
 Devices> Device dashboard>scroll down then Update pSim/eSim
5. Good news! We've already activated your esim and you will receive an interactive message. Kindly please approve it by sending 1 to the interactive message. Could you try it?
6. Perfect! All you have to do is wait for the your eSim to be completely downloaded then restart your phone. Sounds good?