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I'm so sorry that you received your Laura Geller makeup broken. I understand how disappoint it must have been for you. Don't worry, I will sort this out.
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Hi Leah,

Thank you for reaching out to AS Beauty. I'm really sorry that your Rose Hydrating Mist went missing. I know how important it is to receive a complete order on your package. I appreciate you bringing this to our attention. Don't worry, I'll make this sorted out for you. 

Before that, can I have your order number and shipping address? Once I have that, I'll check your order status and update you about it. 

Thank you and have a great day.

Best regards,
Lexi
AS Beauty Agent
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Hi Rebecca,

Thank you for contacting to AS Beauty. I'm sorry to hear that you received a damaged item. It must have been disappointing to receive your awaited item broken. Don't worry, I'm here to help you and make your experience better.

I see that you want to know the process of returning an item and our return policy. For the return policy, we can facilitate an exchange or return. If you want to return your item for a refund, you are subjected to pay for $4.99 handling fee which applies for every order. As for the exchange, it is completely free and you will be given 25% extra value toward your next purchase if you choose "Shop Now". Let me know if you still want to return the item or you want to proceed with an exchange.

If you have further questions or clarifications, please don't hesitate to contact us back. Thank you for your patience and have a great day.

Best regards,
Lexi 
AS Beauty Agent
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Hi Amanda,

Thank you for reaching out to AS Beauty. I understand that you want to know how to use your store credit and what will happen for the balance if you use it to items with lower price. I appreciate your effort and I'm happy to help you.

To use store credit, add store credit code from your email and checkout page or press the "use store credit" button at checkout. If you want to spend below the amount of your store credit, the remaining credit will be available for use on future orders until it expires. 

I hope this information will help you and clear things out. If you have further questions or clarifications, please don't hesitate to contact us back. Thank you and have a great day.

Best regards,
Lexi
AS Beauty Agent
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Thank you for reaching out to us. I'm really sorry that your order still hasn't arrived even after waiting for 7 days. I know it must have been frustrating not to receive any update about your order. Don't worry, I'll check the status of your order. Can I first have your full name, order number, and email address. Once we obtain that, I can check the tracking of your order and if we can offer some coupon for inconvenience. Thank you for your patience with us. Have a great day!
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Thanks for contacting AS Beauty. I'm so sorry that your experiencing problem when applying your promo code. I know it must been frustrating not to be able to checkout with a 15% off. I can certainly help you with this.

First, you have to check if you have reached the required price for the item threshold for the coupon. Double check as well if you are entering the correct and complete promo code written. Let me know if this steps work out so I can further assist you with this. Thank you for your effort and patience. 
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Thank you for contacting us. I'm sorry that you haven't received your refund after cancelling your order yesterday. I understand how frustrating it is waiting for your your money to be refunded. Don't worry. I'm here to clear everything for you. 

For the refund process, it usually takes 3-5 business days to be reflected back to your original payment method. You will receive an update through your email once it has been processed. But I can certainly check the status for you. Can you please send me your order number and email. Once we have that, I can proceed on checking the status. Thank you so much for your understanding. Have a great day!

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