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Chat ID: 19935508 Chatter: lena cubero Email: lenacubero@yahoo.com Verified: Yes Issue: looking to purchase laptop for college Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ended by Customer
Chat ID: 19935583 Chatter: Lenora Palminteri Email: ladychihuahua2005@yahoo.com Verified: Yes Issue: I want to purchase a cartridge for my HP OfficeJet Pro 8135e printer. Is it called 63 XL? And what is the price? Thank you. Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: H369415930
Chat ID: 19935608 Chatter: jon s Email: jonsimpson90@gmail.com Verified: Yes Issue: does touch mean active touch pad is included? Action Taken: Educate the difference of the touchscreen and touch pad Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer ended the chat.
Chat ID: 19935738 Chatter: CATHERINE COLMAN Email: ccolman@cmcbookkeeping.com Verified: Yes Issue: NEED A HP LASERJET ENTERIPRISE M553 6 FOOT CORD Action Taken: Referral Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Referral
Chat ID: 19935815 Chatter: Cecelia McCarthy Email: cecemcc@yahoo.com Verified: Yes Issue: Put in ink cartridge and it says does not detect HP chip Action Taken: Referral Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Referral
Chat ID: 19935835 Chatter: Brandon Suer Email: brandonsuer123@yahoo.com Verified: Yes Issue: Do you do trade ins on older pc and laptops Action Taken: Educate that we don't have trade in service Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer unresponsive
Chat ID: 19936154 Chatter: Sasha Zuniga Email: sashazuniga15@gmail.com Verified: Yes Issue: my warrenty plan is expired and if i buy the 159 warrenty plen will it cover any water spills or drops Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ended by Customer
Chat ID: 19936175 Chatter: No Name Email: baidhnath@yahoo.com Verified: Yes Issue: looking one cheap laptop Action Taken: Asking Boss Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer unresponsive
Chat ID: 19936167 Chatter: No Name Email: kenlreid@hotmail.com Verified: Yes Issue: what is the maximum memory allowed for Product # B6RX1UA#ABA Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ended by Customer
Chat ID: 19936273 Chatter: Omayma Chad Email: ochadli@outlook.com Verified: Yes Issue: I have a LaserJet printer, and its giving the sign that I need to change the toner cartridge Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer went away
Chat ID: 19936299 Chatter: VANESSA A WILLIAMS-BROWN Email: vreal40@aol.com Verified: Yes Issue: I am trying to replace the cord for my laptop that wasn't in the box. however I purchased it in November 2024 Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ended by Customer
Chat ID: 19936376 Chatter: Jennifer land Email: jenniferwooters79@icloud.com Verified: Yes Issue: Looking at a lap top and wanting to know if the charger comes with them Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer went away
Chat ID:19936440 Chatter: Kathleen Eichler Email: eichlerke@comcast.net Verified: Yes Issue: looking to purchase a laptop similar to an HO Envy X360 2-in-1 that I currently have Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: H369432670
Chat ID: 19936426 Chatter: Arnold Campbell Email: acampbell1@peoplepc.com Verified: Yes Issue: Employee discount (Ford Motor Company Retiree) for purchase of the HP Smart Tank model 7302. Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome:
Chat ID: 19936508 Chatter: Loy White Email: wloy1009@gmail.com Verified: Yes Issue: I want 68xl black and color cartridges for an hp6500series6500e Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost Chat
Chat ID: 19937095 Chatter: Andrea Durando Email: andreadurando68@gmail.com Verified: Yes Issue: I want to place an order and I want to verify that I am getting the student discount Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost chat
Chat ID:19937111 Chatter: Christian Wallace Email: cwallace1902@gmail.com Verified: Yes Issue: I got approved for $750 in financing. Is it possible to put a down payment on a laptop to bring the total about down to or below $750 so I can finance the rest? Action Taken: NA Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost chat
Chat ID: 19937118 Chatter: Steve Email:stevefedor11@gmail.com Verified: Yes Issue: what HP printers use the HP 67 ink cartridges? Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost chat
Chat ID: 19937143 Chatter: Alan Mandel Email: alanstuff@mandels.org Verified: Yes Issue: Representative Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost chat
Chat ID: 19937140 Chatter: Guynelle McEntire Email: guynelle.mcentire1956@gmail.com Verified: Yes Issue: Print head can't be fixed. Looking for a new printer that's reasonable in price Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: H369435335
Chat ID: 19937183 Chatter: Andrea Durando Email: andreadurando68@gmail.com Verified: Yes Issue: Student discount Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: H369435299
Chat ID: 19937179 Chatter: Jeff Dishman Email: jsdish62@gmail.com Verified: Yes Issue: Looking for a complete set for HP Deskjet 4200e please and thank you Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: H369435522
Chat ID: 19937231 Chatter: Mark Kinney Email:mark.kinney@kinneyandlarson.com Verified: Yes Issue: HP Zbook XG1I16 was for sale a day or two ago for $1,999.. I decided to buy it but the price is now $4,600. Is there a coupon or am I out of luck? Second up was a Dell, which I'll have to purchase if this sale is not available. Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost Chat
Chat ID: 19937360 Chatter: BEVERLY MCILHARGEY Email: bnr1306ynb@yahoo.com Verified: Yes Issue: i am looking for a computer with certain criteria, it is a for business but i notice that you dont have a screen larger than 14 in the buisiness lapttops so i am leaning towatd the HP onmibook 17.3 however i need hlep with the detils Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer unresponsive
Chat ID: 19937387 Chatter:Steve Fedor Email:stevefedor11@gmail.com Verified: Yes Issue:I have a HP Envy 6500 All-in one printer which keeps giving me a Your Printer Needs Assistance when I go to print something. I have the latest drivers. I think the printer is just too old for Windows 11. I have six HP 67 printer cartridges I want to use if I get a new printer. Which new printer's HP has Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ended by Customer
Chat ID:19937396 Chatter: opeyemi Email: opeyemi.rukuola@yahoo.com Verified: Yes Issue: need update with my antivirius Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost Chat
Chat ID: 19937403 Chatter: Don Email: dedwardcollins@gmail.com Verified: Yes Issue: Is this laptop Copilot+ HP 16 U7 16/1 SV L17 HP OmniBook 5 Laptop Al 16-af1017wm * Intel® Core ™ Ultra 7 255U Processor * 1TB Solid State Drive * Windows 11 * Touchscreen, Multi-touch enabled * 3-çell, 59 Wh * 16GB on-board LPDDR5X SDRAM * 16.0" 2K (1920 x 1200) IPS LED Display (300 nits) * HP IR Camera Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Other Product
Chat ID: 19937429 Chatter: Ann Trotter Email:ann.trotter2021@gmail.com Verified: Yes Issue: Hello. I had 2 replacement printers shipped to me. One of the printers I sent back was received by HP and the other is in-transit. I have 2 charges from HP in the amount of $ Action Taken: Referral Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Referral
Chat ID: 19937441 Chatter: Deji Afolayan Email: ayodayjee@gmail.com Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome:
Chat ID: 19937497 Chatter: Cherie Neal Email: cherie.neal@gmail.com Verified: Yes Issue: looking to purchase dual monitors. Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost Chat
Chat ID: 19937508 Chatter: Arnav Munjal Email: munjalarnav@gmail.com Verified: Yes Issue: I am a mechanical engineering student looking for a laptop that can handle large cad assemblies, finite analysis, matlab, simulations, and other typical tasks. My budget is around $1500, but preferably less. Can you help me find the proper laptop? Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome:
Chat ID: 19937773 Chatter: Patricia Magee Email: necklacefrenzy@aol.com Verified: Yes Issue: I was curioous if I can set up an Instant Ink account for as printer that I am already using Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Ghost chat
Chat ID: 19937826 Chatter: Robert Ferrara Email: robert.ferrara@hpe.com Verified: Yes Issue: Best home Windows 11 laptop under $500 Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Customer unresponsive
Chat ID: 19937839 Chatter: Tricia Ali Email: tricia.ali7@yahoo.com Verified: Yes Issue: Recent order Action Taken: Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Other Product
Chat ID: 19938044 Chatter: kiyonahoward@gmail.com Email: kiyonahoward@gmail.com Verified: Yes Issue: Does warranty cover charger Action Taken: Referral Expectation: Set a proper expectation about HP Rewards and HP Financing Outcome: Referral