Hi there, This is Jane from T-Mobile, how may I help you?

Hi there, this is Jane from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

Upgrade Inquiries
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of processing an upgrade for you.
To make sure that I'll be able to confirm any promotion that you can take advantage, may I know the device that you would like to purchase and trade in please?

Adding an Authorized User
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of adding a new authorized user on your account. 
To immediately add them, may I know their age and complete name please? 

Adding a new line
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of adding a new lines on your account. 
If you don't mind me asking, do you already have a device with you or would you like to purchase a new one? 

Autopay
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of updating the card payment method on your account. 
May I ask if you can fill up the secure form so I can extend my help in setting up the Autopay please? 

International roaming - Plan Inclusion
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of confirming the plan inclusion on your account to confirm the coverage when you travel abroad.  If you don't mind me asking, may I know the countries that you'll visit? 

Mobile Device Unlock
-
Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of unlocking your device.