PUSHBACK SPIEL

Not getting orders:

1st Pushback

I do apologize for the inconvenience and I truly understand your concern. However, please note that the orders you receive are automatically assigned based on various factors such as location, availability, and demand. As support agents, we don’t have direct control over which orders are sent to you.

Closing spiel:

I do apologize but as much as I love to help you, orders are automatically assigned based on factors such as location, availability, and demand, and we don’t have direct control over this process. What we can do is make sure you have all the support you need for a smooth experience moving forward, and please know that we’ve documented this case to ensure your concern is addressed. I’ve provided all the details regarding your concern, and I truly appreciate your time today. Since we’ve covered everything, I’ll go ahead and close this chat now. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you for your understanding and thank you for contacting Doordash. Have a great day!

Proshopper removal of ratings:

1st Pushback

I do apologize and we completely understand your concern regarding the ratings. At this time, we’re unable to manually adjust ratings, even in cases where items are unavailable. That said, consistently accepting more orders can positively impact your ratings over time. We truly appreciate your continued efforts and dedication.

Closing spiel:

I completely understand your concern and truly appreciate you taking the time to share it with us. As mentioned, the process is automated and we don’t have direct control over manually adjusting ratings. Please know that your feedback has been documented for review. Since we’ve covered all the details, I’ll go ahead and close this chat now. If you need any assistance in the future, we’re always here to help. Thank you for your understanding and thank you for contacting Doordash. Have a great day!

Unable to schedule dash:

1st Pushback

I do apologize for the inconvenience. The scheduling process is handled automatically to ensure the most efficient assignment based on real-time factors like availability and location. Once everything is set, you’ll receive updates through the app to keep you informed every step of the way. Kindly scheduled a dash every Sunday at 3pm. When scheduling a Dash for later, if you do not see a city and time that works for you (i.e. can’t schedule a dash) within the Schedule page, there are likely enough Dashers on the road. You may check back later as additional time slots may open up.

Closing spiel:

I do apologize for the inconvenience about not getting any schedule. The scheduling process is automated to ensure efficient assignments based on real-time factors like availability and location. Once your schedule is confirmed, you’ll receive updates through the app. If you’re trying to schedule a Dash for later and don’t see a city or time that works for you on the Schedule page, it likely means there are enough Dashers on the road. Please check back later, as additional time slots may become available. Please know that your feedback has been documented for review. Since we’ve covered all the details, I’ll go ahead and close this chat now. If you need any assistance in the future, we’re always here to help. Thank you for your understanding and thank you for contacting Doordash. Have a great day!

Not eligible Ratings Removal

I truly appreciate you taking the time to share your experience. I understand how ratings can sometimes feel unfair, especially when circumstances are beyond our control. While we don’t have the ability to place customers on hold or adjust ratings directly, we remain committed to providing the best service possible in every interaction.

I understand how ratings can sometimes feel unfair, especially when certain factors are beyond our control. While we’re unable to place customers on hold or modify ratings directly, please know that we remain committed to delivering the best possible service in every interaction. Please know that your feedback has been documented for review. Since we’ve covered all the details, I’ll go ahead and close this chat now. If you need any assistance in the future, we’re always here to help. Thank you for your understanding and thank you for contacting Doordash. Have a great day!