THE PROCESS WILL VARY BASED ON FACTORS INCLUDING THE TYPE OF PAYMENT (CREDIT/DEBIT CARD OR E CHECK) THE PAYMENT DATE(SAME DAY OR IN THE PAST) THE SYSTEM USED TO PROCESS THE PAYMENT(ONLINE OR AGENT) *************CREDIT CARD*************CAN BE REVERSED ANY TIME UNLESS THE CREDIT CARD HAS EXPIRED FROM THE TIMETHE INITIAL PAYMENT WAS MADE. ********NOTE******** IF THE CREDIT CARD PAYMENT WAS TAKEN AS A DOWNPAYMENT AND THEN MANUALLY APPLIED TO AN INVOICES YOU WILL NEED TO CONTACT SUPPORT TO DE LINK THE PAYMENT BEFORE PROCEEDING WITH THIS PROCESS ************ECHECK************ THE SAME DAY THE INITIAL PAYMENT WAS PROCESSED *******NOTE******* IF THE REVERSAL IS REQUESTED ON A DIFFERENT DAY SUPPORT MUST BE CONTACTED ************ONLINE************ IF THE PAYMENT SHOWS ONLINE AS SCHEDULED THE CUSTOMER CAN ACCESS THEIR ONLINE PAYMENT HISTORY AND CANCEL IT BEFORE IT PROCESSES ********NOTE******** IF THE PAYMENT SHOWS ONLINE AS "COMPLETED" CREATE A BILLING AR CASE ADD DETAILED NOTES FOR THE PAYMENTS ON THE NOTES AND ACITVITIES TAB AND SEND AN EMAIL TO RRC TO PROCESS THE REFUND AT RRC.SAUPSUPPORT@AMERIGAS.COM ONLINE PAYMENT REVERSAL ONLINE PAYMENTS NEED TO BE HANDLED BY THE CUSTOMER IF THE PAYMENT HAS NOT YET PROCESSED, AND BY THE AGENT IF IT HAS ALREADY BEEN PROCESSED. >>SCHEDULED: THE CUSTOMER CAN ACCESS THEIR ONLINE PAYMENT HISTORY AND CANCEL IT BEFORE IT PROCESSES. >>COMPLETE: CREATE A BILLING AR CASE ADD DETAILED NOTES FOR THE PAYMENT ON THE NOTES AND ACTIVITIES TAB AND SEND AN EMAIL TO RCC TO PROCESS TH REFUND AT RRC.SAUPSUPPORT@AMERIGAS.COM -- THE RRC TEAM WILL NOT RESOLVE THE CASE THE AGENT WHO STARTED THE CASE ALWAYS IS RESPONSIBLE TO RESOLVE UPON REFUND COMPLETION SECONDARY CREDIT CHECKS -WHEN A CUSTOMER DOES NOT HAVE CREDIT TERMS ON THEIR ACCOUNT BUT WOULD LIKE TO ESTABLISH TERMS USE THE SECONDARY CREDIT CHECK PROCESS. **CREDIT RATING>> AVAILABLE TERMS>> CREDIT TERMS DEFINITIONS 1 TO 3 >> A030- STANDARD 30 DAYS >> CUSTOMER HAS 30 DAYS TOPAY THEIR BALANCE AFTER BEING INVOICED 4+>> APIA- PAYMENT IN ADVANCE>> CUTOMER MUST MAKE PAYMENT BEFORE ANY PROPANE OR SERVICES ARE PROVIDED 4+ >> A001- AUTOPAY WITH CREDIT CARD >> CUSTOMER'S CREDIT CARD IS AUTOMATICALLUY CHARGED THE DAY DELIVERYIS MADE ONCE THE INVOICE HITS THEIR ACCOUNT 99>> FRAUD ALERT>> THE CUSTOMER WILL NOT BE OFFERED CREDIT OPTIONS XX>> ERROR ALERT >> A CREDIT CHECK WITH THE SAME SOCIAL SECURITY NUMBER WAS RAN MORE THAN ONCE FOR THE DAY. DO NOT RUN CREDIT CHECK AGAIN. AUTOPAY AUTOPAY, OR AUTOMATIC PAYMENT, USES A SAVED BANK ACCOUNT, CREDIT/DEBIT CARD OR EWALLET ACCOUNT TO AUTOMATICALLY PAY INVOICES WITHOUT HAVING TO LOG IN OR SCHEDULE A PAYMENT. IF A CUSTOMER CHOOSES TO ENROLL IN AUTOPAY, THEIR BANK ACCOUNT, CREDIT/DEBIT CARD OR EWALLET ACCOUNT WILL BE CHARGED ON THE DAY THEIR INVOICE IS DUE. WHERE TO SEE IF AN ACCOUNT IS SET UP ON AUTOPAY: >>AR COCKPIT IN CVIEW >>ADDITIONAL DATA TAB >>AUTOPAY = YES OR NO AUTOPAY FOR APIA CUSTOMERS WHEN A CUSTOMER NO LONGER WANTS TO BE A PAY IN ADVANCE ACCOUNT BUT DID NOT PASS OR RFUSED A CREDIT CHECK, YOU CAN OFFER TO SET UP AUTOPAY TO GIVE THE CUSTOMER ONE DAY PAYMENT TERMS FOR A001 TERMS. >>THIS PROCESS SHOULD ONLY BE USED FOR APIA CUSTOMERS THAT WILL BE CHANGED TO A001 TERMS AFTER AUTOPAY SET UP >> AN EMAIL ADDRESS MUST BE ON FILE FOR A CUSTOMER TO BE SET UP ON AUTOPAY >> NON-APIA CUSTOMERS SHOULD UTILIZE THEIR ONLINE ACCOUNT TO MANAGE THEIR AUTOPAY SETTINGS AND PAYMENT METHODS AUTOPAY ON AMERIGAS.COM NON-APIA CUSTOMERS SHOULD UTILIZE THEIR ONLINE ACCOUNT TO MANAGE THEIR AUTOPAY SETTINGS AND PAYMENTS METHODS.