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Hi there, this is Jane from T-Mobile, I’m here to help. Let’s partner together to get this resolved. How may I help you?

Hi there, this is Jane from T-Mobile! It seems like you were disconnected with the last Expert and I'm glad to know that they were able to resolved your T-Mobile concern. If you have any other concern, don't hesitate to let us know or call us thru hotline number of: 1-800-937-8997. Have a great day!

Credit

Great news! I'm glad to inform you that I was able to applied the $5.96 credit on your account. You can check your balance by dialing #225# or using your T-Mobile App.